Reviews

Average Ratings

4.6
35 lifetime reviews.
  • Perfect experience

    We had a great experience in the process of buying a car from Bob Ross (Branden) right from the beginning. They were quick to reply to my online ...


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    We had a great experience in the process of buying a car from Bob Ross (Branden) right from the beginning. They were quick to reply to my online request and we were able to schedule a test drive quickly. Branden was extremely accommodating, willing to negotiate and not pushy in the least (like many other places we searched). Everyone we dealt with, management and finance exceeded our expectations in friendliness etc. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Director of Fixed Operations was unprofessional

    I came in with a warranty claim which was initially approved by a GM warranty representative after an inspection by the Service Department. I was ...

    Dealer Response

    James, On behalf of Bob Ross Auto, we do apologies for the issues and concerns that you do have and have gone through. we regret to hear that you...


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    I came in with a warranty claim which was initially approved by a GM warranty representative after an inspection by the Service Department. I was then referred to another dealer for the warranty repair. That dealer reinspected the vehicle and said their GM warranty rep denied coverage. He then said he would check with Bob Ross Auto Group about the fact that their GM rep approved the warranty repair. Shortly thereafter, I received a call from Steven Bastian, the Bob Ross Service Department manager. Rather than simply honoring their word, or at least apologizing for their error, Mr. Bastian was rude and combative on the call in response to my questions. He would not even acknowledge that he and the GM rep had approved the repair. Until then, my experience with other Bob Ross representatives had been very good. Mr. Bastian changed that experience in one short phone call. I would never buy from Bob Ross GMC or get my car serviced there, nor would I recommend them to anyone. Very poor and unprofessional conduct.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, On behalf of Bob Ross Auto, we do apologies for the issues and concerns that you do have and have gone through. we regret to hear that you no longer would like to do business with us. We would love to reach out to you and discuss your concerns so we can in any way gain your trust again, and in the future earn your business. We do thank you for bringing this to our attention and again our apologies.


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  • Exceptional Service!!

    Let me tell you that I hope that Jenell Ross realizes what a phenomenal staff she possesses. Everyone there makes you feel like family right when ...

    Dealer Response

    Thank you for the review, we hope that your future purchases will have the same impact.


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    Let me tell you that I hope that Jenell Ross realizes what a phenomenal staff she possesses. Everyone there makes you feel like family right when you walk in the door. My family has been buying all of our cars there since 2012 (I think 7 cars in total), and would never go anywhere else (after having a bad experience from another dealership). Doug, Bill S., Dan, Butch, Tonya, Tyrone, Joe, Bill K., Mike J. and anyone else that I missed are truly amazing. They are very knowledgeable and have never pressured myself or anyone into buying a vehicle. I couldn't be happier. Lastly I would like to say a big thank you to Bill Klapper and Mike Johnston for always going the extra mile to always making every visit special. 100% Satisfied Fiat, Buick and GMC Customers!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review, we hope that your future purchases will have the same impact.


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  • Bob Ross has great customer service.

    Roger Hoffman spent a great deal of time finding just the right car to meet my needs and showing me all the details of every option the car had an...

    Dealer Response

    Thank you for your recent purchase, we truly hope you will enjoy your new Buick Encore, what a GREAT choice in a vehicle. Thanks again.


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    Roger Hoffman spent a great deal of time finding just the right car to meet my needs and showing me all the details of every option the car had and how everything worked so I was completely comfortable when i drove my beautiful Encore off the lot. He's the best. Also, the finance lady was very nice and accommodating . Overall, a wonderful experience. I highly recommend Bob Ross and Roger Hoffman.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your recent purchase, we truly hope you will enjoy your new Buick Encore, what a GREAT choice in a vehicle. Thanks again.


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  • Great purchase experience

    I had a great experience buying my first vehicle from Bob Ross Auto. Dan Meyer was very thorough and accommodating. Also Kathleen Mayer along with...


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    I had a great experience buying my first vehicle from Bob Ross Auto. Dan Meyer was very thorough and accommodating. Also Kathleen Mayer along with Dan made the purchasing process easy and fast. Both answered every question honestly and with the best intentions. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Shopping for a gmc truck

    Purchased a 2014 gmc truck from bob ross. Tonya Munday was are sales person. she was great to talk to and deal with on this truck.very happy with ...


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    Purchased a 2014 gmc truck from bob ross. Tonya Munday was are sales person. she was great to talk to and deal with on this truck.very happy with the truck...THANKS tonya...JIM and KAREN U..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GMC Acadia

    Excellent experience . If you are looking for a new vehicle see James Ward. He is very knowledgeable and professional.


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    Excellent experience . If you are looking for a new vehicle see James Ward. He is very knowledgeable and professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Easiest and Most Pleasant Car Buying Experience

    We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this...


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    We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was great. My husband and I have two kids with very busy schedules, and Tonya Munday, our sales associate, definitely helped us make this buying experience easy and family-friendly. She took my husband and I both on test drives on separate occasions. She followed up quickly when we had questions about the purchase price and the financing. I asked for the final pick up to be quick and easy, and Tonya delivered. She had everything ready to go, and we were in and out for the final pick up in an hour. She helped us sync up our cell phones to the car and activate all of the extras, and we were on our way. I also have to mention her sales manager, Tyrone, who was equally as personable and who helped make this such a seamless process. I cannot say enough good things about these two employees and the buying experience. We are enjoying the car, and I truly enjoyed the car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tom Spears is the man to see!

    Tom Spears was my sales consultant at Bob Ross Buick and, I have to say, he provided the absolute best car buying experience ever! Tom was inform...


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    Tom Spears was my sales consultant at Bob Ross Buick and, I have to say, he provided the absolute best car buying experience ever! Tom was informative, polite, pleasant, and really went all out to get me the car I wanted at the very best price. I test drove a Cascada, but was undecided on the color. Tom kept in touch every few days and called to let me know as soon as they got two cars delivered so I could stop by and check out the color. Unfortunately, once I decided, the car in the color I wanted had been purchased earlier that day. Tom immediately offered to do a dealer-swap and get me the car I wanted. I was leaving to go out-of-town a few days later, but Tom called me the very next day to tell me that my car would be ready the day thereafter, so I could have it before I left for my trip. Tom came in on his day off to get my car prepped for delivery and then spent about an hour and a half with me to go through the delivery process. If you’re shopping for a new car, Tom Spears is the man to see!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Earl Yeager

    From beginning to end the experience was outstanding! The very friendly service, going the extra mile to give us complete satisfaction on price. I...


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    From beginning to end the experience was outstanding! The very friendly service, going the extra mile to give us complete satisfaction on price. I have visited many dealerships to purchased vehicles over the years, but none have impress me the way Bob Ross has. I will recommend Bob Ross to friends and family as the place to go! A special thanks to Bill and Tonya for their great service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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