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Reviews

Average Ratings

4.9
380 lifetime reviews. Includes reviews of Stoops Buick GMC from DealerRater.com
  • Great experience when buying our new SUV.

    My lease was almost up on my 2014 Acadia and I was about to go over the mileage. I stopped into Stoops Buick GMC and spoke with our salesman Ryan...


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    My lease was almost up on my 2014 Acadia and I was about to go over the mileage. I stopped into Stoops Buick GMC and spoke with our salesman Ryan Fawley. He explained in detail all our options from buying our existing Acadia, buying another used 2014 or 2015 to have a warranty or buying a 2017 Acadia. My husband and I opted to buy a 2017 model. I can't say enough about how Ryan went over and beyond to locate our new SUV. Ryan kept us informed every step of the way. He worked tirelessly on our behalf. Upon receiving our Acadia, Ryan explained all the options on the dashboard and touch screen. I have been a customer of Stoops Buick GMC for years and I highly recommend buying your next vehicle from them. All their staff is courteous and quality people. Stop by and ask for Ryan Fawley. You'll be happy you did. ¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Clean cars for competitive price.
    June 21, 2017

    My wife and I had a wonderful experience at stoops. Friendly staff and clean used vehicles at competitive price. We will most likely be going back...


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    My wife and I had a wonderful experience at stoops. Friendly staff and clean used vehicles at competitive price. We will most likely be going back for our next vehicle.

    Does recommend this dealer

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  • Just leased my second car
    May 29, 2017

    I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very frien...


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    I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very friendly and even more knowledgeable about the vehicles he sells. Also I would like to acknowledge Toni Golladay in the service department she is always willing to answer any question you may have and always gets my car in for service or maintenance in a timely manner. Overall I am now completely loyal to Stoops Buick and recommend them to all my friends.

    Does recommend this dealer

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  • Awful Customer Service
    May 22, 2017

    We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the p...

    Stoops Buick GMC

    We are sorry to hear about this, if you would like to discuss with me personally please call Jim Meyers 317-839-7771. I look forward to hearing fr...


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    We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the proposed price for the car. We told him we would have to think about it. Later that evening, Mr. Baker called to say that the GM, Jim Meyers, had authorized him to offer us a lower price. Following that discussion, we agreed and advised that we could be there the following evening to complete the paperwork for the car. Mr. Baker noted that he would not be at the dealership that evening but told us that the deal was all ready to go and another salesperson would handle everything in his absence. That next afternoon we had a family member experience a medical emergency which caused them to be rushed to the emergency room. When it became apparent it would be necessary for us to be at the hospital for several hours we called the dealership to notify them of the situation and that we would be there that next morning. Approximately 20 minutes after that call we received a call Mr. Barker. He said that even though he was out of the office, the dealership had contacted him about our situation. During that phone call, be proceeded to tell us that it didn't matter that we were at the emergency room. If we didn't come to the dealership that night, the deal was off. We couldn't believe his attitude. We called Mr. Meyers to explain our situation but was told he was busy. Mr. Barker, nor Mr. Meyers ever contacted us again. Needless to say, we were saddened and shocked. We will never recommend Stoops to anyone if that is how they treat customers!

    Does not recommend this dealer
    Stoops Buick GMC

    We are sorry to hear about this, if you would like to discuss with me personally please call Jim Meyers 317-839-7771. I look forward to hearing from you soon to resolve this matter.


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  • New Truck
    May 10, 2017

    We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality...


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    We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality. When I picked the truck up he went over every feature with me. Very knowledgeable! He came in on his day off to be there for me! He is a great guy, and will always have our business! A very pleasant transaction! Thank you Rich!

    Does recommend this dealer

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  • Best I have ever seen
    May 7, 2017

    Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arri...


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    Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arriving we go to find the vehicle we seen on the internet. No vulture sales approach, we went inside and meet with Steve. Steve was great to work with and he got us in and out of there in a very timely fashion. I recommend everyone to Stoops Buick and highly recommend them to see Steve Stason. I want to mention the best "looking" deal was just that no hidden surprises.

    Does recommend this dealer

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  • Honest No hassle sales approach
    April 17, 2017

    Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Wi...


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    Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will continue to recommend them without hesitation.

    Does recommend this dealer

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  • Used car purchase
    April 13, 2017

    I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had....


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    I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He never hurried us and was awesome. We felt very satisfied with the whole experience. We will come back.

    Does recommend this dealer

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  • Very good experience
    April 5, 2017

    I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. Th...


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    I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This is the first place I will go to look in the future. Thanks

    Does recommend this dealer

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  • New Vehicle Purchase
    April 4, 2017

    We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floy...


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    We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floyd Mooresville, IN

    Does recommend this dealer

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