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Reviews

Average Ratings

4.8
Average based on 71 reviews.
  • Outstanding Service

    My experience is always pleasant. I was thoroughly impressed with the service department regarding my last oil change. Staff was efficient, and I ...


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    My experience is always pleasant. I was thoroughly impressed with the service department regarding my last oil change. Staff was efficient, and I believe it took less than 30-miuntes for oil change and tire rotation. I was prepared to sit and wait, and when the technician informed me service was complete, I was overjoyed. When I was in the market for a vehicle, I visited several dealerships in the area, and all the sales people were pushy. When I arrived at Stoops, the salesmen were not pushy. Didn’t trap or trick me into buying a vehicle. I visited the dealership on several occasion, before, deciding to purchase a vehicle. Stoops provide quality service, and my investment has definitely been a blessing. When I decide to upgrade, Stoops will be first and last stop.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Ever

    My experience when I bought my car was the best I have ever been a part of. I would recommend Steve Willett as a sales rep to anyone wanting a ne...


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    My experience when I bought my car was the best I have ever been a part of. I would recommend Steve Willett as a sales rep to anyone wanting a new car. C

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought a certified pre owned Chevy Malibu

    Jeff and Chuck were great! They were very friendly and not pushy.


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    Jeff and Chuck were great! They were very friendly and not pushy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • yukon xl denali

    I could not be happier with John Conway and Stoops Buick/GMC. I saw the used Yukon xl on car gurus and purchased the truck over the phone from Mr....


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    I could not be happier with John Conway and Stoops Buick/GMC. I saw the used Yukon xl on car gurus and purchased the truck over the phone from Mr. Conway on a Thursday and sent the check by fed/ex. Mr. Conway offered to drive the vehicle from the dealership in Indiana to my home in Virginia if I would pay for the plane ticket for him to fly back to Indianapolis and I agreed. He delivered the truck to my home on Sunday at noon and I took him to the airport. Mr. Conway saved me a plane ride to Indianapolis and the 11 hour drive back. Customer service beyond what was required. The vehicle is immaculate and exceeded the expectations I had for the vehicle. I will tell my friends and family to call Mr. Conway and Stoops if they are in need of a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great customer Care

    Eric my service advisor and the mechanic did a great job. Between me giving them a TSB regarding a noise I had been hearing in the engine compartm...


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    Eric my service advisor and the mechanic did a great job. Between me giving them a TSB regarding a noise I had been hearing in the engine compartment and the mechanic trouble shooting the mystery noise they solved the problem to my satisfaction. I had had the car in once before thinking it was a transmission issue based on hearing the noise between the 1 to 2nd shift and third. They have always been quick to address and solve any issues.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Place and great people

    This was our first time buying a vehicle at Stoops Buick GMC. What a fantastic group of people. Steve Willet and Jim Jarvis are just fantastic peo...

    Dealer Response

    Thank you for your kind and generous words! We are extremely fortunate to have Steve and Jim Jarvis on Team Stoops! Thank you again!


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    This was our first time buying a vehicle at Stoops Buick GMC. What a fantastic group of people. Steve Willet and Jim Jarvis are just fantastic people.No pressure and no sales pitches. We felt so comfortable from the very beginning and it was like no other car dealership we have been to before. I guarantee you will not be disappointed if you choose Stoops as the place to buy your next vehicle. 5+ stars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind and generous words! We are extremely fortunate to have Steve and Jim Jarvis on Team Stoops! Thank you again!


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  • Once again, good experience!!!

    Always nervous when I have to take the car or truck in for "unknowns" however, dealing with the service reps at Stoops makes an unexpected expense...


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    Always nervous when I have to take the car or truck in for "unknowns" however, dealing with the service reps at Stoops makes an unexpected expense a tolerable experience. They are all so professional!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Amazing Experience

    A smooth and seamless process start to finish: I gave Joe the list of things that I wanted and he exceeded my expectations! Tyler was great in the...

    Dealer Response

    Thank you Lauren for this wonderful review! Joe and Tyler are definitely an asset and we are happy they are on Team Stoops!


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    A smooth and seamless process start to finish: I gave Joe the list of things that I wanted and he exceeded my expectations! Tyler was great in the finance department as well. Very happy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Lauren for this wonderful review! Joe and Tyler are definitely an asset and we are happy they are on Team Stoops!


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  • used car purchase

    We just purchased a 2013 Buick LaCrosse from Steve Willett @ Stoops Buick,Plainfield In. Steve offered no hype, pressure or fluff. That's pretty r...

    Dealer Response

    Thank you Dave for your kind review! We are happy and humbled that you chose Stoops to make your Lacrosse purchase!


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    We just purchased a 2013 Buick LaCrosse from Steve Willett @ Stoops Buick,Plainfield In. Steve offered no hype, pressure or fluff. That's pretty rare these days and much appreciated . I dropped one star because the wait to do the paper work was too long. We'll pass the good word and go back again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Dave for your kind review! We are happy and humbled that you chose Stoops to make your Lacrosse purchase!


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  • Best car buying experience

    This was the best car buying experience I have ever had! Our sales person, Julie Clay was knowledgeable and friendly as well as honest which was a...

    Dealer Response

    Thank you for writing this review, we truly appreciate the time you took to do so. We are happy to have Julie on Team Stoops and even happier to h...


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    This was the best car buying experience I have ever had! Our sales person, Julie Clay was knowledgeable and friendly as well as honest which was a pleasant surprise. I have purchased cars from three other dealerships in the area but I will never buy from anyone else again. The difference in quality of service and the time that it takes to buy a car are like night and day when comparing with other dealerships.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for writing this review, we truly appreciate the time you took to do so. We are happy to have Julie on Team Stoops and even happier to have you in the Stoops family!


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