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Reviews

Average Ratings

4.9
375 lifetime reviews. Includes reviews of Stoops Buick GMC from DealerRater.com
  • Outstanding Service

    My experience is always pleasant. I was thoroughly impressed with the service department regarding my last oil change. Staff was efficient, and I ...


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    My experience is always pleasant. I was thoroughly impressed with the service department regarding my last oil change. Staff was efficient, and I believe it took less than 30-miuntes for oil change and tire rotation. I was prepared to sit and wait, and when the technician informed me service was complete, I was overjoyed. When I was in the market for a vehicle, I visited several dealerships in the area, and all the sales people were pushy. When I arrived at Stoops, the salesmen were not pushy. Didn’t trap or trick me into buying a vehicle. I visited the dealership on several occasion, before, deciding to purchase a vehicle. Stoops provide quality service, and my investment has definitely been a blessing. When I decide to upgrade, Stoops will be first and last stop.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Honest No hassle sales approach
    April 17, 2017

    Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Wi...


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    Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will continue to recommend them without hesitation.

    Does recommend this dealer

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  • Used car purchase
    April 13, 2017

    I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had....


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    I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He never hurried us and was awesome. We felt very satisfied with the whole experience. We will come back.

    Does recommend this dealer

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  • Very good experience
    April 5, 2017

    I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. Th...


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    I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This is the first place I will go to look in the future. Thanks

    Does recommend this dealer

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  • New Vehicle Purchase
    April 4, 2017

    We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floy...


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    We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floyd Mooresville, IN

    Does recommend this dealer

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  • No Pressure and Amazing Service
    March 25, 2017

    My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or too...


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    My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or took time to "qualify" the customer. On a whim we made the 45 minute drive down to Stoops where we met Rich Santomassino. Rich took the time to actually listen to our needs. He is very knowledgeable and helped discuss at length our options and the pros and cons, never pressuring us. Rich actually got his used sales manager involved to find us EXACTLY what we were looking for. It took a few days but Stoops went to auction and brought back a vehicle that met our criteria. Rich stayed in contact with us the entire time keeping us updated as to the status of the search and arrival of the car. When it came time for the test drive etc. there was absolutely no pressure to buy. Stoops wanted us to be 100% satisfied. If you are in the market for a car, stop by Stoops and talk to Rich. You will not be disappointed. He definitely earned the right to be first on our list when we are in the market for another vehicle.

    Does recommend this dealer

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  • No Hassle
    March 20, 2017

    I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a...


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    I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a no hassle price. We were from out of town and had to drive an hour and a half to get there. The salesman was waiting for us upon arrival and quickly took us to do a test drive of a few different Chevrolet Malibu's. He was friendly, quick, and knowledgeable about the car's features. We were very pleased to find out that the price listed online was the actual price. There was only one added cost of $250 that would benefit someone if they lived close enough to the dealership, but they took this off for us since it was not going to benefit us. I love, love, love the no hassle price approach because I don't have the time or energy to negotiate back and forth just to get a fair price. I was trading in my current vehicle and they handle trade ins very differently than other dealerships. They actually go through the blue book value with you and also give you what their dealership appraises the car for. Whichever is higher is what you can get for your car. Kelly Blue Book gives them a check for the vehicle if their price is higher. This was a new experience for me and left me feeling like I got a fair price for my trade in. Steve Stason was our salesman and he was very patient and also very expedient to get us out of there that very same night. He stayed late to make sure we left with the vehicle and that we knew about all of the technological features of the car. The loan process was very easy as well and they didn't try to upsell us something that wasn't needed. Once again I really appreciated the no hassle approach. This has been the only time I have purchased a car and not felt pressured to purchase something that I didn't want or need. I can't say thank you enough and we will definitely be back for our next vehicle purchase!

    Does recommend this dealer

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  • Always friendly and willing to answer my questions
    March 17, 2017

    Great staff letting you know along the way on the status of the work being done to your vehicle. Sales person never forgets his customers always s...


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    Great staff letting you know along the way on the status of the work being done to your vehicle. Sales person never forgets his customers always speaking passing through the waiting area. Feel like family!

    Does recommend this dealer
    Came in for service or repair

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  • Shopping for a New Car
    March 8, 2017

    My fiance and I were shopping for a new car, and we were really looking for something bigger than the current vehicle that we had. We worked with ...


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    My fiance and I were shopping for a new car, and we were really looking for something bigger than the current vehicle that we had. We worked with Rich Santomassino, and he was phenomenal. He was very helpful with information about the car we were looking for, and at no point did we feel pressured to make a snap decision. Rich was great to work with, and I would recommend him to anyone looking to purchase a new or used vehicle. Jay Raplee was also very helpful in assisting us on determining which vehicles may best suit us, and was very kind throughout the entire process. Jay even came in on his day off to help us! Stoops is the best!

    Does recommend this dealer

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  • Great Experience
    March 2, 2017

    My wife and I have purchased our last two vehicles from Stoops and each time dealt with Steve Willett. I couldn't think of a better person to wor...


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    My wife and I have purchased our last two vehicles from Stoops and each time dealt with Steve Willett. I couldn't think of a better person to work with. The process was quick and easy and he always looks out for your best interest.

    Does recommend this dealer

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