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Reviews

Average Ratings

4.8
1073 lifetime reviews.
  • We keep coming back!

    We love our two Ford Focus cars and keep coming back for the great service department :)

    Dealer Response

    Thanks so much for the wonderful comments of the team here at Andy Mohr Ford Lincoln Mercury. We're always here to provide exceptional service at ...


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    We love our two Ford Focus cars and keep coming back for the great service department :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful comments of the team here at Andy Mohr Ford Lincoln Mercury. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Avoid at all cost

    Salesmen were standing around cussing and talking about how stupid customers were. I overheard it and whoever's kid owns Little Debbie's and is ab...

    Dealer Response

    Jason, we are so disappointed to learn of this situation you have described. Please contact us at (888) 550-5724 at your convenience so that we ca...


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    Salesmen were standing around cussing and talking about how stupid customers were. I overheard it and whoever's kid owns Little Debbie's and is about to purchase a Raptor... they don't think very highly of your son.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, we are so disappointed to learn of this situation you have described. Please contact us at (888) 550-5724 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • Great Experience

    Pete Jackson was my salesman. He was great. Very helpful and honest about the vehicles in my price range. Pete is very social and didn't waste ...


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    Pete Jackson was my salesman. He was great. Very helpful and honest about the vehicles in my price range. Pete is very social and didn't waste any time taking care of me. He stayed way past his quiting time to make sure that my financing was taken care of. He didn't have to stay but he did. Kari in the finance department was also very nice and friendly and helpful. I experienced some financial difficulties but Kari made things happen. I know this is her job but for some reason, she is unlike any dealership finance officer I have ever met. She and Pete are good people. I plan on returning in about a year to make another purchase as I trust them. The other people in the dealership were also nice. They all looked at me (made eye contact) and greeted me and talked to me. I felt very welcome. Keep up the great work Andy Mohr Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Gregory

    Alex Buker was my sales person at Andy Mohr Ford he did a wonderful job with whole process. He was very helpful with all my concerns and even afte...


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    Alex Buker was my sales person at Andy Mohr Ford he did a wonderful job with whole process. He was very helpful with all my concerns and even after the sale was helping me get answers to questions I had. I would defiantly recommend him to all my friends and family! I look forward to working with him and Andy Mohr Ford in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying and Trading used Trucks

    Recently searched and purchased another used truck through Andy Mohr in Plainfield, IN. Had a great experience both times. They gave me several o...


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    Recently searched and purchased another used truck through Andy Mohr in Plainfield, IN. Had a great experience both times. They gave me several options to look at, worked with me on my trade and financing with results that could not have made me happier! This experience with Joel Campbell was better than I anticipated, even after having a really good experience a year ago. The people there are all very friendly and accommodating and the facilities clean and accessible. If we need to go through this process in the future, will seek Joel Campbell to handle our vehicle purchases!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy customers

    We bought a car from Andy Mohr in Plainfield In our salesman Shannon Tallant was awesome, he was very patient and let us test drive several cars a...

    Dealer Response

    Evan, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Andy Mohr Ford, we value our customers and ...


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    We bought a car from Andy Mohr in Plainfield In our salesman Shannon Tallant was awesome, he was very patient and let us test drive several cars and let us pick the car we wanted and did not try to push us into a car that they where trying to get rid of like another dealership did while we where out looking for a car. I'm glad we said no and went to Andy Mohr and talked to Shannon. We love our Fusion and when we are ready for a new car we will definitely go back to Andy Mohr. Our finance guy Babu was great he got us a good rate, and called us back a couple days later with an even better rate.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Evan, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Andy Mohr Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Not worth your time

    TL;dr: Their sales service system has no respect for other people’s times, and it seems they play games with customers. I worked on emailing bac...


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    TL;dr: Their sales service system has no respect for other people’s times, and it seems they play games with customers. I worked on emailing back and forth with a sales guy, Chad Ware, for quite some time, deciding out of 5 dealerships to go with this one. Big mistake. I had already decided on a car – all I had to do was test drive and sign. Andy Mohr literally had to do minimal work and give a base amount of respect any paying customer deserves. I went in, gave the receptionist 2 names of people who could help – Chad Ware had someone waiting for him. So we waited for the second person. After 15-20 mins, we asked the receptionist to try her again. She realized…after 20 mins of wasting our time, that the person had the day off. So she called Chad. After another 10-15 mins, we ask the receptionist again, and it took her 5 minutes to realize Chad was right there. Chad was sitting at the couches next to us with another customer, waiting on her to do something, meanwhile doing something on his phone. So, Chad asks us a few questions and then goes to get the car for a test drive. After 30 minutes, he came in, laughed, and said “I couldn’t find the car!...can you believe that? I couldn’t find the car!”. Instead of utilizing a car alarm button to locate the car (or better yet having it ready since we’d told him we’d be there that day), he wasted 1 hour of our time (I had 3 other people with me)!!! We complained, and with a bland reception of Chad and the receptionist looking around like they didn’t understand what to do because it clearly wasn’t a problem for them that they wasted our time, we left. The same night, we went to another dealership, met people who warmly attended to us right away, and within 1 hour, I had test-driven and bought my new car. Your loss, Andy Mohr.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Never Again

    I took my car in for service and was told it would be ready in 30 minutes. They finished 3 1/2 hours later. Then 2 days later the same problem r...


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    I took my car in for service and was told it would be ready in 30 minutes. They finished 3 1/2 hours later. Then 2 days later the same problem returned. I then took the car in for an oil change a month later. I thought everything was ok with that visit however I found out yesterday that they had not checked the power steering fluid which is supposed to be included with the oil change and my power steering went out. I still have 2,000 before I need a oil change so the fluid should not be that low if they checked it during oil changes. I have no leaks so it was just that they didn't check it. I loved my salesperson but I will not buy a car or take my car there for service. Horrible dealership

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience!!

    Our Salesman, Alex Buker, worked very hard to get us the vehicle we needed at a price we could afford! He was patient, listened to our needs, work...


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    Our Salesman, Alex Buker, worked very hard to get us the vehicle we needed at a price we could afford! He was patient, listened to our needs, worked within our budget and really went the extra mile to get the deal done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Purchase

    Sales person Told may 3/4 truths and pushed process through. Things kept changing.. When told sales manager got testy.


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    Sales person Told may 3/4 truths and pushed process through. Things kept changing.. When told sales manager got testy.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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