Skip to main content

Westown Ford Lincoln

(1,799 reviews)
Visit Westown Ford Lincoln
Sales hours: 8:00am to 5:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:00pm
Tuesday 8:00am–7:00pm 7:00am–5:00pm
Wednesday 8:00am–7:00pm 7:00am–5:00pm
Thursday 8:00am–7:00pm 7:00am–5:00pm
Friday 8:00am–7:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (217) 408-2413 (217) 408-2413
Used (217) 408-0059 (217) 408-0059
Service (217) 408-0061 (217) 408-0061

Inventory

See all 179 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since October 2018.
We're the kind of Ford Lincoln dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.

It's a lot to wrap your head around but at Westown Ford Lincoln we do our best to make the car buying experience an easy one. We're the kind of Jacksonville IL car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Jacksonville IL Ford Lincoln dealer that strives for 100% customer satisfaction.
Our goal is to make your car buying experience the best possible.

Service center

Phone number (217) 408-0061

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,799 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westown Ford Lincoln from DealerRater.

Want to share your experience with this dealership?

Write a review

Very friendly and was easy to deal with.

Very friendly and was easy to deal with. Will buy from again. Thank you for all the help.

Very friendly and was easy to deal with.

Very friendly and was easy to deal with. Will buy from again. Thank you for all the help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Extremely responsive and exemplary customer service.

Extremely responsive and exemplary customer service. Fantastic experience. Vicki is wonderful to work with and made purchasing the vehicle out of state very easy.

Extremely responsive and exemplary customer service.

Extremely responsive and exemplary customer service. Fantastic experience. Vicki is wonderful to work with and made purchasing the vehicle out of state very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

What a wonderful experience.

What a wonderful experience. Everyone was extremely helpful, attentive, and overall great to work with. The same service I've had other times at Westown, but so happy to see it's still the best dealership around.

What a wonderful experience.

What a wonderful experience. Everyone was extremely helpful, attentive, and overall great to work with. The same service I've had other times at Westown, but so happy to see it's still the best dealership around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Excellent Excellent Excellent Friendly and

Excellent Excellent Excellent Friendly and accommodating! Knowledgeable and helpful answering any and all questions! I’m a repeat customer.

Excellent Excellent Excellent Friendly and

Excellent Excellent Excellent Friendly and accommodating! Knowledgeable and helpful answering any and all questions! I’m a repeat customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Best people in the business, they understand their

Best people in the business, they understand their clients and go the extra mile for you!

Best people in the business, they understand their

Best people in the business, they understand their clients and go the extra mile for you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Everything went really smooth, didn't felt pressured.

Everything went really smooth, didn't felt pressured. Everything went really smooth, we didn't felt pressured, I would recommend westown ford and the salesman we had Zander.

Everything went really smooth, didn't felt pressured.

Everything went really smooth, didn't felt pressured. Everything went really smooth, we didn't felt pressured, I would recommend westown ford and the salesman we had Zander.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Staff very helpful and a good knowledge of the car I

Staff very helpful and a good knowledge of the car I bought. I didn’t feel pressured good car buying expience

Staff very helpful and a good knowledge of the car I

Staff very helpful and a good knowledge of the car I bought. I didn’t feel pressured good car buying expience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Very professional and knowledgeable.

Very professional and knowledgeable. Process of buying a new vehicle was efficient and easy. Highly recommended!

Very professional and knowledgeable.

Very professional and knowledgeable. Process of buying a new vehicle was efficient and easy. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

We were very pleased in dealing with Peter again.

We were very pleased in dealing with Peter again. He was. very helpful in explaining everything we needed to know about the vehicle, etc. I believe the lady’s name who helped with financing was Pam. She also was very helpful. Everyone we dealt with that day and the next day when we came back and worked with Zach to get our phone set up was great. We have recommended Westtown Ford before and we would again. Other staff members that were there working that day were very polite and friendly. We enjoyed meeting Prosper. We are enjoying our new car.

We were very pleased in dealing with Peter again.

We were very pleased in dealing with Peter again. He was. very helpful in explaining everything we needed to know about the vehicle, etc. I believe the lady’s name who helped with financing was Pam. She also was very helpful. Everyone we dealt with that day and the next day when we came back and worked with Zach to get our phone set up was great. We have recommended Westtown Ford before and we would again. Other staff members that were there working that day were very polite and friendly. We enjoyed meeting Prosper. We are enjoying our new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Needed to have to gas filler door housing replaced.

Needed to have to gas filler door housing replaced. Had to prepay for the part and was told when it came in it would only take an hour and about $35 for labor to install. Only took an hour to install but they charged me $115 for labor. No explanation. Nothing but labor listed on the bill. Unacceptable.

Needed to have to gas filler door housing replaced.

Needed to have to gas filler door housing replaced. Had to prepay for the part and was told when it came in it would only take an hour and about $35 for labor to install. Only took an hour to install but they charged me $115 for labor. No explanation. Nothing but labor listed on the bill. Unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
See all 1799 reviews