Groove Jeep Chrysler Dodge Ram of Silverthorne

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(73 reviews)
Visit Groove Jeep Chrysler Dodge Ram of Silverthorne
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed

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New (970) 812-1452 (970) 812-1452
Used (719) 299-7091 (719) 299-7091
Service (970) 812-1458 (970) 812-1458

Inventory

See all 136 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2024.
Just say no to no. At Groove there are no hidden costs. No games of any kind. Everything we do from sales to service is transparent. If you have questions we'll get you answers. If you want to think it over take all the time you need. We're not about to tell you no. YES is a powerful word. YES gets you going. YES goes all out. Which is why we use it a lot. Groove the power of YES.
Groove the power of Yes!

Service center

Phone number (970) 812-1458

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(73 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I bought a jeep Wrangler 6 months ago and I haven't

I bought a jeep Wrangler 6 months ago and I haven't received my registration papers. Apparently they have a bunch of new employees so they have messed up 3 times while registering my car. Unacceptable service!

1.0

I bought a jeep Wrangler 6 months ago and I haven't

I bought a jeep Wrangler 6 months ago and I haven't received my registration papers. Apparently they have a bunch of new employees so they have messed up 3 times while registering my car. Unacceptable service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

We want to thank Ed and Brian in the service department

We want to thank Ed and Brian in the service department for going above and beyond by staying late to repair our truck after we hit an object on the road outside of Vail. They stayed late and worked after hours to get us back on the road. They were truly our heros and guiardian angles.

5.0

We want to thank Ed and Brian in the service department

We want to thank Ed and Brian in the service department for going above and beyond by staying late to repair our truck after we hit an object on the road outside of Vail. They stayed late and worked after hours to get us back on the road. They were truly our heros and guiardian angles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Service hit with a home run

Joe K was exceptional and worked hard to get the vehicle I desired. He was diligent, kind and never stopped until we made it happen.

5.0

Service hit with a home run

Joe K was exceptional and worked hard to get the vehicle I desired. He was diligent, kind and never stopped until we made it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Good Service Recovery

My rating could have very easily been a one star. Without going into detail, my vehicle required some significant repairs. The necessary parts were not immediately available and led to confusion about when my car would be ready. After 10 frustrating days of not getting timely callbacks for a status update, I lost my cool. After some terse conversations, Ed the Service Manager, got in touch with me. He promised that he would personally get my car fixed. He did that and assisted with getting some previously unidentified parts and labor covered. He even found a way to get my car delivered back to me in Vail. This was service recovery at its best! Under Ed’s leadership, this service department is in good hands. Thanks again Ed!

5.0

Good Service Recovery

My rating could have very easily been a one star. Without going into detail, my vehicle required some significant repairs. The necessary parts were not immediately available and led to confusion about when my car would be ready. After 10 frustrating days of not getting timely callbacks for a status update, I lost my cool. After some terse conversations, Ed the Service Manager, got in touch with me. He promised that he would personally get my car fixed. He did that and assisted with getting some previously unidentified parts and labor covered. He even found a way to get my car delivered back to me in Vail. This was service recovery at its best! Under Ed’s leadership, this service department is in good hands. Thanks again Ed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Groove Jeep will call the Silverthorne Police on you....

Groove Jeep will call the Silverthorne Police on you. Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!! Jeep Service has gone in the toilet since Groove bought the dealership. Not my first problem with this incompetent group. This time the engine light came on on my Jeep Wrangler and I called for an appointment, and was told to drop off the car the next day. Actually dropped it off the night before. Turned out to be a sensor that failed and they said they would have it the next day, and the service call would be completed the next day (that is today) along with other services that were due that I requested. So after calling numerous times today with no answer or call back, I finally drove over at 5PM only to find out that they had not touched my car all day and really had no idea when the work would be done. Guess they just assumed I did not need the car over the weekend. Finally gave up and just took the car without the service being done. Over the last two days, I have called 6 times and no one answers a phone, and no one returns a call. I was told they called me this morning to tell me a part was not available. I did not receive a call and no message was left. I really hate to be lied to. The only way I can get an update is to actually drive to the dealership. The have one person working the service desk for all Jeep/Chrysler/Dodge/Ram. Not her fault!!! They tell me the problem is lack of personnel. If that is the problem, then maybe they should significantly reduce the number of appointments they are accepting. And maybe the Service GM should get out of her office and answer some calls. Or maybe get a salesperson who is standing around doing not much of anything make a few calls. Done with this place. FOLLOW-UP. So the Silverthorne Police just left my house. The GM of the dealership called the police and claimed that I said "who do I have to shoot to get service around here." Never said it. Never even insinuated it. And they had no video to support it. I did walk into the GM's office in the middle of a meeting, which included the head of service, and said they had the worst service department I had ever experienced. Guess if you speak your mind, they call the cops. Again I repeat, avoid these people at all cost unless you want the Silverthorne Police at your door.

1.0

Groove Jeep will call the Silverthorne Police on you....

Groove Jeep will call the Silverthorne Police on you. Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!! Jeep Service has gone in the toilet since Groove bought the dealership. Not my first problem with this incompetent group. This time the engine light came on on my Jeep Wrangler and I called for an appointment, and was told to drop off the car the next day. Actually dropped it off the night before. Turned out to be a sensor that failed and they said they would have it the next day, and the service call would be completed the next day (that is today) along with other services that were due that I requested. So after calling numerous times today with no answer or call back, I finally drove over at 5PM only to find out that they had not touched my car all day and really had no idea when the work would be done. Guess they just assumed I did not need the car over the weekend. Finally gave up and just took the car without the service being done. Over the last two days, I have called 6 times and no one answers a phone, and no one returns a call. I was told they called me this morning to tell me a part was not available. I did not receive a call and no message was left. I really hate to be lied to. The only way I can get an update is to actually drive to the dealership. The have one person working the service desk for all Jeep/Chrysler/Dodge/Ram. Not her fault!!! They tell me the problem is lack of personnel. If that is the problem, then maybe they should significantly reduce the number of appointments they are accepting. And maybe the Service GM should get out of her office and answer some calls. Or maybe get a salesperson who is standing around doing not much of anything make a few calls. Done with this place. FOLLOW-UP. So the Silverthorne Police just left my house. The GM of the dealership called the police and claimed that I said "who do I have to shoot to get service around here." Never said it. Never even insinuated it. And they had no video to support it. I did walk into the GM's office in the middle of a meeting, which included the head of service, and said they had the worst service department I had ever experienced. Guess if you speak your mind, they call the cops. Again I repeat, avoid these people at all cost unless you want the Silverthorne Police at your door.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

This dealership has made me change my mind about Chrysler...

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

1.0

This dealership has made me change my mind about Chrysler...

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Worst service I have ever received.

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

1.0

Worst service I have ever received.

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Worst service department I have ever seen. After making...

Worst service department I have ever seen. After making an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I was told I had made the wrong type of appointment (battery replacement not warranty replacement - huh?) and there was no-one to work on my truck for 1-2 days. I was given the choice of driving home again (where it was probable truck world not start in a.m.) or leave truck and they'd get to it in 1-2 days, notwithstanding that this left me stranded. I left truck, my wife had to make a 3 hr round-trip to rescue me. After 2 days they said everything was fine. Took truck home, early next a.m. it again wouldn't start. I then took to a competent dealer, who ran same battery test, determined my battery was bad. They replaced battery and everything has been fine since. Silverthorne CDJR is an abomination of a service dept. Incompetent and they don't really care.

1.0

Worst service department I have ever seen. After making...

Worst service department I have ever seen. After making an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I was told I had made the wrong type of appointment (battery replacement not warranty replacement - huh?) and there was no-one to work on my truck for 1-2 days. I was given the choice of driving home again (where it was probable truck world not start in a.m.) or leave truck and they'd get to it in 1-2 days, notwithstanding that this left me stranded. I left truck, my wife had to make a 3 hr round-trip to rescue me. After 2 days they said everything was fine. Took truck home, early next a.m. it again wouldn't start. I then took to a competent dealer, who ran same battery test, determined my battery was bad. They replaced battery and everything has been fine since. Silverthorne CDJR is an abomination of a service dept. Incompetent and they don't really care.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

2021 Rubicon

I live in Texas and Colorado, splitting time. I needed to replace my Colorado vehicle with a Jeep. They are in short supply nationwide but I was able to find the one we wanted at Groove, Silverthorne. Most all of the process w a s handled online very promptly and at a reason ble price all things considered. I highly recommend the dealership.

5.0

2021 Rubicon

I live in Texas and Colorado, splitting time. I needed to replace my Colorado vehicle with a Jeep. They are in short supply nationwide but I was able to find the one we wanted at Groove, Silverthorne. Most all of the process w a s handled online very promptly and at a reason ble price all things considered. I highly recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Highly recommend.

Took my truck in for a difficult repair that took a little time to complete. In the end I am super happy with the end result. They are true professionals and highly recommend taking your truck or car there for a simple or complicated service.

5.0

Highly recommend.

Took my truck in for a difficult repair that took a little time to complete. In the end I am super happy with the end result. They are true professionals and highly recommend taking your truck or car there for a simple or complicated service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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