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Reviews

Average Ratings

4.0
45 lifetime reviews.
  • Top-Notch Customer Service--Highly Impressed!

    I recently got my 2011 Toyota RAV 4 back from the Royal South Collision Center, and I am incredibly impressed with the customer service I received...

    Dealer Response

    We want to thank you for bringing your Rav4 to the Royal South Collision Center and to our Service Department -- and then for posting this awesome...


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    I recently got my 2011 Toyota RAV 4 back from the Royal South Collision Center, and I am incredibly impressed with the customer service I received, as well as the repairs on my vehicle. My car was damaged in a parking lot, and I was a little unsure of the process involved with filing a claim through the responsible party's insurance. Kris Todd was knowledgeable, patient, thorough, helpful, and great about keeping in touch with me through the repair process. He helped me file a claim with the responsible party's insurance and coached me over the phone as I was describing the car damage to the insurer. He contacted the rental car agency and had them come pick me up the day I left my car with Royal South. He walked me through the timeline of having the repairs done on my car. He also called me early in the day yesterday and alerted me that my car would be ready for me by the end of the day, which gave me plenty of time to make plans to get over there at 5:00pm. I would absolutely return here if I needed car repairs! I have also had equally pleasing experiences with routine maintenance done on my car in the service department. I can tell Royal South really prides itself on great customer service and convenience--for a single mom who is run ragged more often than not, that's something I really appreciated! Thanks, Royal South!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We want to thank you for bringing your Rav4 to the Royal South Collision Center and to our Service Department -- and then for posting this awesome Cars.com dealer review. Providing truly exceptional customer service is our goal, every day, and for every Royal South customer. You're a valued member of the Royal family -- and we look forward to serving you again. Thanks again for your great review and for affirming our service staff and their efforts to be the best they can be. Sincerely, Mark Zacharias Customer Relations Manager 812-339-1161 mzacharias@royalsouth.com


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  • Royal south toyota

    Took my tacoma for a recall service truck was fine when i dropped it off when i picked it up they couldnt find my key then 20 min later they find ...

    Dealer Response

    Dear Jeremiah, our apologies for misplacing your key. Royal South Toyota service personnel are committed to providing truly exceptional customer s...


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    Took my tacoma for a recall service truck was fine when i dropped it off when i picked it up they couldnt find my key then 20 min later they find it i leave the parking lot and notice my abs light on wasnt on when truck was dropped off. Wont fix the issue they wanted to argue about it. Wouldnt refer anyone to them . Poor customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Jeremiah, our apologies for misplacing your key. Royal South Toyota service personnel are committed to providing truly exceptional customer service for every one of our customers, every time; and again, our apologies. Want to wish you and your family the very best this holiday season and hope you have a great New Year too! Mark Zacharias, Customer Relations Manager, 812-339-1161, mzacharias@royalsouth.com


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  • 5 Thimbs Up for The Parts Department

    Wow - exceptional customer service. Ordered a huge expensive part on-line. Great communication and fast delivery with UPS. The huge 2016 Tacoma...


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    Wow - exceptional customer service. Ordered a huge expensive part on-line. Great communication and fast delivery with UPS. The huge 2016 Tacoma grille arrived early, was spotless, and no blemishes or scratches. Not to mention that you really beat the local Toyota dealerships on cost and shipping! Bloomington Toyota South rocks - you eat fire and walk on water in my book on exceptional customer service! Steve - Colorado Springs

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent service

    In the past several years I have bought four vehicles (2 Tundra, 1 RAV4, 1 FJ Cruiser) from Royal South and have been very pleased with their staf...

    Dealer Response

    We really appreciate your awesome review, Mike! You are a great customer and member of the "Royal family" and we look forward to serving you again...


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    In the past several years I have bought four vehicles (2 Tundra, 1 RAV4, 1 FJ Cruiser) from Royal South and have been very pleased with their staff and all of their facilities. They worked hard to meet my needs when I was shopping for a vehicle, and each time found exactly what I wanted. The sales process was easy and enjoyable. I have used their service department for all maintenance needs. I have had several repairs done in their collision center, all were completed on time, within estimate and well done. I highly recommend Royal South.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your awesome review, Mike! You are a great customer and member of the "Royal family" and we look forward to serving you again. Thanks again for your kind words about Royal South Toyota! Mark Zacharias Customer Relations Manager 812-339-1161 mzacharias@royalsouth.com


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  • Great Experience

    You should really consider this dealer. Talk about a class act and lived up to everything promised and presented. What a nice way to do business...


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    You should really consider this dealer. Talk about a class act and lived up to everything promised and presented. What a nice way to do business, and you will be thrilled with your experience with them. Family owned dealership that truly knows how to treat customers. 5 Stars all the Way. Dan

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service friendly helpful staff

    I purchased a 2016 Toyota Corolla S at the Royal Toyota South Dealership and found it to be a very easy and pleasant experience. Thanks to Brian F...


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    I purchased a 2016 Toyota Corolla S at the Royal Toyota South Dealership and found it to be a very easy and pleasant experience. Thanks to Brian Figley and Justin Bonner who helped make it a fun day.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Out of state buy- great experience!

    I bought a 2015 Toyota Sienna out-of-state from Royal South Toyota and it was a great experience. At first I was a little apprehensive about buyin...


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    I bought a 2015 Toyota Sienna out-of-state from Royal South Toyota and it was a great experience. At first I was a little apprehensive about buying a car I have never seen and have it shipped all the way to Utah, but the team at royal South did everything so I could feel at ease about buying the Sienna. They were completely transparent about the state of the vehicle, even scheduled a live video conference to check it myself! Negotiating with them was easy (no shenanigans) and once we agree on buying conditions, they overnighted the paperwork and even helped me to arrange the shipping. Within a few days my Sienna arrived home exactly as expected, and has been a pleasure to drive ever since. I will definitively buy from Royal South again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • bad experience with service department

    I have a Prius and like the car but the Royal Toyota has made me stay away from all Toyota products. It is they only Toyota dealers in our town. I...

    Dealer Response

    Dear Joe, Please contact me as soon as possible so we can review your concerns together. At Royal South Toyota Scion we work every day to provide ...


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    I have a Prius and like the car but the Royal Toyota has made me stay away from all Toyota products. It is they only Toyota dealers in our town. I have had two problems with my car and each time they were not able to find the cause and started replacing parts costing thousands of dollars. The Customer service advisor is mostly trying to confuse the customer and avoid direct response to your concerns. Their service is totally guaranteed as long as you do not return with the same problem.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Joe, Please contact me as soon as possible so we can review your concerns together. At Royal South Toyota Scion we work every day to provide truly exceptional service and to treat each of our sales and service customers like family. We want you to be 100% happy each time you're here. You can reach me right here: Mark Zacharias Customer Relations Manager Royal South Toyota Scion 812-331-1100 mzacharias@royalsouth.com


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  • Outstanding service in all areas

    I have been very pleased with Royal South Toyota in Bloomington, Indiana. I recently had my Tundra and RAV4 serviced at Royal South and everything...

    Dealer Response

    Thank you for this excellent review and for being such a thoughtful and loyal Royal South customer -- and member of the Royal family. Will share y...


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    I have been very pleased with Royal South Toyota in Bloomington, Indiana. I recently had my Tundra and RAV4 serviced at Royal South and everything was completed within the timeframe discussed, and all work appears to have been performed properly. One thing I like about Royal South is that the service managers keep you informed of the status of key wear items, such as filters, tires, battery, and the progress of any repairs, during the appointment. Royal provides an efficient and friendly courtesy van, which minimizes my time away during the day. They always seem pleased to go the extra mile for Toyota owners.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review and for being such a thoughtful and loyal Royal South customer -- and member of the Royal family. Will share your review with our entire service staff right away; it will make their day and encourage them to keep up their exceptional work. Thanks again and we look forward to serving you again soon!


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  • James and Middy

    Our buying experience was the best we could ever hope for. The sales staff was willing to work with us and make sure we understood each step of bu...


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    Our buying experience was the best we could ever hope for. The sales staff was willing to work with us and make sure we understood each step of buying our NEW CAR. We Love IT !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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