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Reviews

Average Ratings

4.9
Average based on 95 reviews.
  • Awesome service, always!

    Fast service. Very friendly employees. And honest recommendations for services. No "upselling". We bring all our cars to Beau Townsend Nissan.


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    Fast service. Very friendly employees. And honest recommendations for services. No "upselling". We bring all our cars to Beau Townsend Nissan.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Prompt attention

    They respected my time by keeping the appointment we made. Everyone was very courteous. I really appreciate the quality of service.

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Ida. We are delighted to hear you were treated with prom...


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    They respected my time by keeping the appointment we made. Everyone was very courteous. I really appreciate the quality of service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Ida. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • great service, friendly

    Drake Healey, our sales person was so friendly. My husband and I really liked him. Everyone we dealt with seemed like we were the only customer ...

    Dealer Response

    Thank you for your review, Susan. We're glad to have Drake on our team and that we could provide you with a positive experience. If you ever need ...


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    Drake Healey, our sales person was so friendly. My husband and I really liked him. Everyone we dealt with seemed like we were the only customer there, right on service !!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Susan. We're glad to have Drake on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • Great service, friendly staff

    Fast, friendly, and quality service. Although the service department was clearly busy everyone took the time to say hello and had a smile!

    Dealer Response

    Larisa, we are pleased to hear that you had an excellent experience with our service team. We would like to sincerely thank you for your business ...


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    Fast, friendly, and quality service. Although the service department was clearly busy everyone took the time to say hello and had a smile!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larisa, we are pleased to hear that you had an excellent experience with our service team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • Great car buying experience

    Great experience from top to bottom. Salesman Greg Gibson was great very friendly and helpful. Not pushy, he went the extra mile to get the deal d...

    Dealer Response

    Thanks so much for the nice review, Jason! We really appreciate this feedback and I'll be certain to share your compliments to Greg and to the res...


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    Great experience from top to bottom. Salesman Greg Gibson was great very friendly and helpful. Not pushy, he went the extra mile to get the deal done. Great at customer relations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for the nice review, Jason! We really appreciate this feedback and I'll be certain to share your compliments to Greg and to the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • Excellent Customer Service

    We have purchased two cars from Beau Townsend Nissan. We ALWAYS have excellent customer service. I directly dealt with the Service Dept recently ...

    Dealer Response

    We appreciate your input, Robyn. Glad to hear that you are consistently impressed with the service we offer here at Beau Townsend Nissan. If there...


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    We have purchased two cars from Beau Townsend Nissan. We ALWAYS have excellent customer service. I directly dealt with the Service Dept recently for an oil change, tire rotation and recall alert. I was told it would be a 45 min wait. Two hours later, I was finally leaving. The gentleman that I dealt with in the Service Dept apologized and made sure that I was compensated for having to wait a lot longer than I was told. THAT is what sets your dealership apart from the others. The customer service is exceptional. The employees go out of their way to make your experience there as satisfactory as possible. It does NOT go unnoticed. And it is much appreciated. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your input, Robyn. Glad to hear that you are consistently impressed with the service we offer here at Beau Townsend Nissan. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • 40K service/oil change

    Brian was VERY up front and honest about what was being done to the car,and I over heard him speaking with other people in the waiting room and he...

    Dealer Response

    Christopher, thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experi...


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    Brian was VERY up front and honest about what was being done to the car,and I over heard him speaking with other people in the waiting room and he did the same thing. Explaining options and complete price of the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christopher, thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience with Brian reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beau Townsend Nissan, we value our customers and we look forward to seeing you down the road. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • Great Service

    They greet you with a smile on their face and welcome you in. They way they present themselves makes you feel that they know how important your ca...

    Dealer Response

    Mary, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Beau Townsend Nissan's commitment to customer...


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    They greet you with a smile on their face and welcome you in. They way they present themselves makes you feel that they know how important your car is to you and they want to help you take care of it. When it was time to go over my car inspection, the gentlemen went over everything thoroughly and informed me to that I would need to make sure I got my car back in by 20,020 if I wanted my last free inspection.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Beau Townsend Nissan's commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • Friendly service

    Service personnel were very friendly. Atmosphere in waiting area was nice. Service tech answered all questions thoroughly. If you need service or...

    Dealer Response

    We appreciate your marvelous feedback, Mark. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities...


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    Service personnel were very friendly. Atmosphere in waiting area was nice. Service tech answered all questions thoroughly. If you need service or wish to purchase a Nissan, visit Beau Townsend Nissan.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Mark. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Jim Morris - General Manager - Jmorris@Btnissan.com - (937) 898-6200


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  • GREATEST CAR BUYING EXPERIANCE WE EVER HAD.

    SALESMAN, DRAKE HEELEY WAS VERY CURTI0US.HE WAS VERY CALM AND GAVE US NO PRESURE TO BUY. TOOK ALL THE TIME WE NEEDED TO EXPLAIN, SHOW AND HOW TO O...

    Dealer Response

    Terry, thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a welcoming and comfortable shopping...


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    SALESMAN, DRAKE HEELEY WAS VERY CURTI0US.HE WAS VERY CALM AND GAVE US NO PRESURE TO BUY. TOOK ALL THE TIME WE NEEDED TO EXPLAIN, SHOW AND HOW TO OPERATE AND ADJUST CERTAIN THINGS OF INTEREST ON OR IN THE VEHICLE. MADE MY WIFE AND MYSELF VERY COMFORTABLE ABOUT BEING THERE. DRAKE WAS THERE FOR MY WIFE AND I AND DID NOT ACT LIKE HE WAS IN A HURRY TO BE SOMEWHERE ELSE. WE WHERE NOT THE BEST CANIDATE FOR A LOAN BUT DRAKE AND MIKE IN THE FINANCE DEPARTMENT GAVE EVERYTHING THEY HAD TO HELP US GET THE VEHICLE WE WANTED.THEY ARE THE BEST TEAM I HAD EVER WORKED WITH.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a welcoming and comfortable shopping experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with the customer service you received from Drake, Mike and the rest of our team. Enjoy your purchase! Please visit us if you have any concerns about your car. Sincerely, Jim Morris - Jmorris@Btnissan.com - (937) 898-6200


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