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Reviews

Average Ratings

4.9
Average based on 192 reviews.
  • Very happy customer

    Everyone I dealt with was friendly and pleasant. They answered all of my questions, Showed me around the car on the test run, explained the servic...


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    Everyone I dealt with was friendly and pleasant. They answered all of my questions, Showed me around the car on the test run, explained the service policy carefully. Everyone made me feel very comfortable with my purchace. :-) I am very happy with Granite Run Buick/GMC

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Professional Customer Service

    I called about the recent airbag recall because I am about to take a long road trip. Mike in service checked and my vehicle was involved. He was...


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    I called about the recent airbag recall because I am about to take a long road trip. Mike in service checked and my vehicle was involved. He was able to schedule a same day appointment time and service completed the work in the allotted time. Thank you for such a professional and timely response.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Oil change appointment

    I was there for a oil change appointment Monday at 1:00 & was told it will take up to 90 minutes when I got there. This is a 10-20 minute proced...


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    I was there for a oil change appointment Monday at 1:00 & was told it will take up to 90 minutes when I got there. This is a 10-20 minute procedure. Why would you even have appointments scheduled if there's a wait that long when you get there. Well, there was a very nice man working & he got me out within the hour which is better than 90 minutes I guess. Now to mention the true reason for my review is how I was screamed at to move my car when I arrived. No problem lady..... Then she gets out of her car & apparently is the worker for the service desk. Rude, unprofessional & unacceptable.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service dept

    Quick, friendly, great service for a great price! Glynn and Mike are especially easy to deal with-super nice guys.


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    Quick, friendly, great service for a great price! Glynn and Mike are especially easy to deal with-super nice guys.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • the Personal touch

    John Lewis was excellent every step of the way. He sat with us for an hour after the purchase reviewing and helping us set up the special feature...


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    John Lewis was excellent every step of the way. He sat with us for an hour after the purchase reviewing and helping us set up the special features of the vehicle. I have already given a buddy of mine his card. This is the 3rd vehicle I have purchased at Granite Run and have been pleased with sales and service. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good Experience

    The whole process of buying a car was very stressful for me because it was accelerated by an accident that totaled my previous car. I had not bee...


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    The whole process of buying a car was very stressful for me because it was accelerated by an accident that totaled my previous car. I had not been expecting to buy a car until September or October so being forced to buy one in August in the middle of a heatwave under extreme time pressure (insurance company payments on rental running out soon) made it an overall unpleasant experience. However, the folks at Granite Run Buick were very kind, friendly and supportive. I had gone in just to look at cars but Don Friel was so helpful, I ended up choosing the one I wanted to buy that night (a Tuesday) and picking it up that Saturday. I've been driving my 2016 Verano for a week now and love it a little more each day. Thanks Granite Run Buick for being there and being so supportive in my time of need.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • salesman handeled buying very well

    I am repeat buyer like the suv would recommend to family


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    I am repeat buyer like the suv would recommend to family

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Department

    How good is Granite Run...How about this is my third GMC Yukon XL price is the best and fair and they will take care of you.. Service .. Mike and ...


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    How good is Granite Run...How about this is my third GMC Yukon XL price is the best and fair and they will take care of you.. Service .. Mike and Glen.. The best they go out of there way to make sure you are pleased and your vehicle is repaired.... As a Police officer not all dealership are honest.. I had a number of officers purchase there vehicles from Granite Run they were extremely happy .. Ryan Irish has a great sales team... Granite Run Rules !!!!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • The Worst Place to Lease a Car

    Leased a SUV was told all these great things about leasing. When asked about these things that there salesman told me in order to lease. They said...


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    Leased a SUV was told all these great things about leasing. When asked about these things that there salesman told me in order to lease. They said no that not true and we have since let that salesman go for telling customers thing that are not so. The best part was today when I called to turn the vehicle back in. There sales manager Mark told me there was no room on their lease lot so I could not return the vehicle to them. He said I could take it to any GMC.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Very Impressed Customer

    My experience at Granite Run GMC was fantastic. I was thoroughly impressed by the fact that my salesman was finishing up with another customer and...


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    My experience at Granite Run GMC was fantastic. I was thoroughly impressed by the fact that my salesman was finishing up with another customer and Mark, who I believe is a sales manager, took me to his office and started helping me find the vehicle I needed. Mark did a fantastic job trying to find a vehicle that match my criteria, with what I had to spend, you don't get that with many other dealerships, I will remember what he did for us. Patrick , my salesman, did wonderful, keeping me informed of the process and got me out and on my way in a short period of time. These 2 gentleman are assets to that dealership, and I look forward to purchasing another vehicle from them in the near future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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