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Reviews

Average Ratings

4.1
40 lifetime reviews.
  • Review

    Great experience buying our first ford SUV. Jim Franklin was very helpful in al aspects.

    Dealer Response

    Thanks for your kind words Max and Lisa. We strive for a client first business. Next time you are in the neighborhood stop in and see me for a co...


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    Great experience buying our first ford SUV. Jim Franklin was very helpful in al aspects.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind words Max and Lisa. We strive for a client first business. Next time you are in the neighborhood stop in and see me for a coupon for a free detail. ---Jim Franklin, Internet Sales Manager


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  • Customer

    I thought the initial discussion with the Internet sales person was very fair for a new car purchase.


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    I thought the initial discussion with the Internet sales person was very fair for a new car purchase.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My experience with ford

    I will always bring my car to Dick Masheter ford for service because they always do a grate job on my car


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    I will always bring my car to Dick Masheter ford for service because they always do a grate job on my car

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thumbs Down

    Mike Carr was very rude and didn't explain things very well/clearly. When I mentioned that I wasn't satisfied with their trade in offer, he replie...


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    Mike Carr was very rude and didn't explain things very well/clearly. When I mentioned that I wasn't satisfied with their trade in offer, he replied "do you want less?!"

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Brad Craver (used car salesman) Steven Ryan (buyer

    We purchased a used Ford Explorer on March 11 2017 and the experience was better than to be expected when shopping for a used vehicle. I contacted...

    Dealer Response

    Thanks for your kind review. Brad is top notch for his customer service. We strive for a client first environment at Dick Masheter and are glad ...


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    We purchased a used Ford Explorer on March 11 2017 and the experience was better than to be expected when shopping for a used vehicle. I contacted Brad Craver via phone after seeing an Explorer that was listed online. Brad assured me that the vehicle would be there and ready for a test drive upon arriving. When we arrived we were greeted by several employees with smiling faces and directed to Brad who was keeping his word and preparing the said vehicle for a test drive. Once talking with Brad face to face we had realized that we would be looking at more than just one Explorer because there were so many on the lot that fit our needs and he didn't want us to choose one without seeing/driving them all. He was very knowledgeable about the vehicles during the test drive and while walking the lot and helped us to narrow the feild in finding what we wanted. When it was all said and done there were other salesman and management helping to get our needs met and keeping things flowing so that we did not spend endless hours of down time waiting for the next vehicle to drive and they even verified that the vehicles of interest were not in prior accidents etc. We felt as though we had found the best dealership all the way around to look for what we were looking at purchasing . At one point we were even told we could take the vehicle over night to help with the decision. When all was said and done my wife and I found the vehicle that was best fit for us and did not have any pressure buying the vehicle. We were offered more for our trade in and a more competitive price on the one we purchased. We even were financed at a lower rate than what was offered at a dealer we looked at earlier in the week. All in all I would love to visit this dealership again when I am ready to replace my current vehicle. Thanks to all that made this possible for me and my wife and thank you more for making us part of the Dick Masheter family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your kind review. Brad is top notch for his customer service. We strive for a client first environment at Dick Masheter and are glad that you enjoyed your visit. If you have any questions feel free to call us. Thanks. Jim Franklin Customer Relations Manager


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  • Best Car Buying Experience Ever

    This was my first time visiting Dick Masheter Ford. I was greeted at the door and the next two hours consisted of the best car buying experience ...

    Dealer Response

    Thank you for your kind words Bob. It was a pleasure helping you with your new vehicle. Without our clients we would not exist and we strive to ...


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    This was my first time visiting Dick Masheter Ford. I was greeted at the door and the next two hours consisted of the best car buying experience I've ever had! E-Commerce Sale Agent Jim Franklin and Business Manager Haley Rebant made me feel right at home. I believe I was given the best deal available and I look forward to getting to know the entire Masheter team. Hopefully, Jim and Haley will be selling me a new Mustang in six years!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words Bob. It was a pleasure helping you with your new vehicle. Without our clients we would not exist and we strive to provide a customer first environment. Let me know when you are ready to take advantage of your free detail. Jim Franklin Internet Sales Manager


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  • very positive experience at Dick Masheter Ford

    Just bought a 2016 Ford C-Max hybrid. It was used as a loaner car for dealership customers and had about 3K miles on it I purchased it. The car...

    Dealer Response

    Thank you for your very kind review John. We strive for a client first environment at Dick Masheter Ford. I apologize again for the wait while t...


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    Just bought a 2016 Ford C-Max hybrid. It was used as a loaner car for dealership customers and had about 3K miles on it I purchased it. The car was nicely discounted by Ford's end of year rebates and by the fact that it wasn't quite new. As far as I can tell, the car is in immaculate condition and is a very good fit for me. The salesman was friendly and very low key. My understanding is that the sales department is not on commission. I worked with Jim Franklin of the internet sales department, who was excellent. The buying process was streamlined and painless. My only wait was on the assessor to evaluate my trade-in. He was tired up in meeting when I arrived. I was amazed at the speed and efficiency of the business department. It took less than 15 minutes to secure the loan and for me to drive away with my new car. The dealership also gives $5 oil changes while I own the car. Since the disposal fee for the spent oil is approx. $5, the oil changes are virtually free. This is a wonderful bonus on a new car. So far, I am well pleased with my purchase and the people at Dick Masheter Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your very kind review John. We strive for a client first environment at Dick Masheter Ford. I apologize again for the wait while they were in the meeting. Next time you are in stop by and see me and we will get a coupon for a free detail after this snow goes away.---Jim


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  • My Friend Dick Masheter

    Was in need of a new vehicle and Jim Franklin was able to get me a great, reliable pre-owned Fusion at a great price. Their $5 oil changes is a g...

    Dealer Response

    Thanks Jason, for your kind words. We strive for a client- first environment here at Dick Masheter Ford. Your review qualifies you for a free de...


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    Was in need of a new vehicle and Jim Franklin was able to get me a great, reliable pre-owned Fusion at a great price. Their $5 oil changes is a great benefit to buying a vehicle there. Jim took the time to listen to my needs and made sure he worked within my budget for a vehicle. They even took the time to help me after I had bought the vehicle with some questions. Dick Masheter Ford is truly "my friend"

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Jason, for your kind words. We strive for a client- first environment here at Dick Masheter Ford. Your review qualifies you for a free detail from us. We will get that certificate to you.


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  • Excellent Dealership

    Master Ford makes buying a vehicle enjoyable. I purchased a 2015 Ford F-150 in February 2016 for a good price and have had it in for service and ...

    Dealer Response

    Thanks Steve for your review. We appreciate your business and never want to take our relationship for granted. Don't forget, print your positive...


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    Master Ford makes buying a vehicle enjoyable. I purchased a 2015 Ford F-150 in February 2016 for a good price and have had it in for service and an oil change just recently. Very impressed with the polite, No nonsense approach to sales and service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Steve for your review. We appreciate your business and never want to take our relationship for granted. Don't forget, print your positive review and bring it by for a certificate for a free detail. Let us know if you need anything. Jim Franklin Internet Sales Manager


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  • Best dealer to buy a car from.

    My family has been going to Dick Masheter for as long as I can remember, so when it came time to get a new car, there really was no other choice. ...

    Dealer Response

    Thanks for your kind words. We strive for a client first business here at Dick Masheter. Let us know if you need anything.


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    My family has been going to Dick Masheter for as long as I can remember, so when it came time to get a new car, there really was no other choice. Jim Franklin assisted us from the start and first listened to what we wanted, and then provided several options. He was very knowledgeable and patient as we went over EVERYTHING. The other staff people we worked with were very helpful and friendly as well. In all, we had a great experience, picked up a fantastic car and received a great deal.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind words. We strive for a client first business here at Dick Masheter. Let us know if you need anything.


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