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Reviews

Average Ratings

4.8
459 lifetime reviews. Includes reviews of Apple Nissan from DealerRater.com
  • New Car and Service

    About 2 months ago I found myself in a bad way with my car at the time. The engine had blown and warranty had just run out. Since I did not presum...


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    About 2 months ago I found myself in a bad way with my car at the time. The engine had blown and warranty had just run out. Since I did not presume to be in the market for a new vehicle my capital was a little short. Bailey Clyde with the help of Manager Jim Toole, got me into a 2014 Altima while staying well within my budget. Yesterday I brought my car in for service, thinking that one of my tires needed replaced due to a slow leak. Turns out it was just a faulty valve steam and I was in and out in less than 20 minutes. I would recommend Apple Nissan to anyone looking for a positive car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Ecstatic To Have My Own Vehicle
    April 24, 2017

    Being a first time buyer I was a bit nervous. Tayari "T" Clay-Martin, the car salesperson who helped me reassured me that everything would be fin...

    Apple Nissan

    Thank you Erica for writing a review for our dealership we really appreciate it We are happy to hear that Tayari was able to take such good care ...


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    Being a first time buyer I was a bit nervous. Tayari "T" Clay-Martin, the car salesperson who helped me reassured me that everything would be fine. I told her what I would like my vehicle to have and she showed only the vehicles that met my requirements. Tayari took her time to make sure that I was completely satisfied and understood everything. I did not feel rushed to make decisions. Everyone that I encountered at the dealership was very nice and the atmosphere was very calming.

    Does recommend this dealer
    Apple Nissan

    Thank you Erica for writing a review for our dealership we really appreciate it We are happy to hear that Tayari was able to take such good care of you and help you find a vehicle that was what you wanted. Thank you again for choosing us and welcome to the Family. If you need anything please let us know.


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  • Awesome Service!
    April 14, 2017

    I have had nothing but great service. Ernest was one of the best sales rep I have ever meant. He was determined to get us in a car for the second ...

    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are happy to hear that Ernest and the team were able to give you th...


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    I have had nothing but great service. Ernest was one of the best sales rep I have ever meant. He was determined to get us in a car for the second time. The whole dealership is wonderful.

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are happy to hear that Ernest and the team were able to give you the customer service that you deserve and get you into a vehicle that you wanted. Thank you again for choosing us. If you need anything please let us know.


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  • Awesome team!!!
    April 12, 2017

    Thank you so much for everything we have never been treated at any dealership the way you all treated us. You made our experience there the best!!...

    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are so Happy that Tayari was able to help you find the perfect vehic...


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    Thank you so much for everything we have never been treated at any dealership the way you all treated us. You made our experience there the best!! We will definently be recommending to everyone we know!! And Tayari was AWESOME!! She helped us find the perfect car!!!

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are so Happy that Tayari was able to help you find the perfect vehicle and give you the service you deserve. Thank you again for choosing us and welcome to the family. If you need anything please let us know.


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  • Excellent experience.
    April 10, 2017

    My salesman, Ernest Hughes, went above and beyond to help me procure my '16 Hyundai Veloster. He was knowledgeable, courteous, patient, and most o...

    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are so happy to hear that Ernest was able to give you such great cus...


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    My salesman, Ernest Hughes, went above and beyond to help me procure my '16 Hyundai Veloster. He was knowledgeable, courteous, patient, and most of all accommodating. It's often difficult to find a salesperson you can trust, but Mr. Hughes has earned my loyalty. Apple Nissan will be my first stop for any future vehicular needs.

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it. We are so happy to hear that Ernest was able to give you such great customer service and make sure you had a great experience. Thank you again for choosing us and welcome to the family. If you need anything please let us know.


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  • Ernest Hughes
    April 5, 2017

    My review was excellent, Mr. Hughes showed me every detail that I needed to know answered all my questions. He make sure I understood all and ever...

    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it, We are happy to hear that Ernest was able to give you such a great expe...


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    My review was excellent, Mr. Hughes showed me every detail that I needed to know answered all my questions. He make sure I understood all and every details Mr. Hughes also told me that if I had any question that I can give him a call. I would recommend Mr. Hughes to anyone in future reference that is in need of a car.

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it, We are happy to hear that Ernest was able to give you such a great experience and helped you find a vehicle that was perfect for you. Our goal is to make sure that our customers are completely satisfied. We are so happy we could do that for you. Thank you again for choosing us and welcome to the Family. If you need anything please let us know.


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  • Friendly and Professional
    April 2, 2017

    Ernest was a knowledgeable sales professional who found the perfect vehicle for me. I told him all of my wants for my next vehicle and he went abo...

    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it, We are happy to hear that David was able to give you such a great exper...


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    Ernest was a knowledgeable sales professional who found the perfect vehicle for me. I told him all of my wants for my next vehicle and he went above and beyond to fulfill my requests. The entire process was easy and refreshing thanks to Ernest and Pat. I highly recommend Apple Nissan to help you find your next vehicle!

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for our dealership we really appreciate it, We are happy to hear that David was able to give you such a great experience and give you the Knowledge that you needed to get the vehicle that was right for you. Our goal is to make sure that our customers are completely satisfied. We are so happy we could do that for you. Thank you again for choosing us and welcome to the Family. If you need anything please let us know.


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  • Great overall experience, excellent service!

    Tayari Clay-Martin provided exceptional service and made sure i got exactly what i wanted.

    Dealer Response

    Thank you Josiah for writing a review for our dealership we really appreciate it. We are happy to hear that Tayari was able to give you the custom...


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    Tayari Clay-Martin provided exceptional service and made sure i got exactly what i wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Josiah for writing a review for our dealership we really appreciate it. We are happy to hear that Tayari was able to give you the customer service that you deserve and find you the vehicle that you wanted. Thank you again for choosing us. If you need anything at all please let us know.


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  • Worst Experience Ever
    March 29, 2017

    I started using this dealership with my 2010 Altima Coupe... fast forward a couple years and I decided to buy my first brand new car from them. I ...

    Apple Nissan

    We are very sorry that your issues were not dealt with the way they should. Kayla is the new store Manager and would like to see what she could do...


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    I started using this dealership with my 2010 Altima Coupe... fast forward a couple years and I decided to buy my first brand new car from them. I purchased a Juke Nismo RS. It was the worst experience I have ever had at a car dealership. First, they quoted me verbally AND on a paper quote for this car at specific price. The salesman messed up, instead of honoring the mistakes, they bait and switched at the sales point. I was buying it outright (not leasing) and they provided a monthly cost assessment. While doing numbers, the guy at the desk, realized they messed up and had quoted me for a different model, then what was agreed and in writing. I told them, I want the price they quoted for 72 months or not at all. We specifically said we DO NOT want 75 months, with multiple witnesses present. Needless to say the guy said he was able to get it down to the originally quoted monthly cost. On to signing the paperwork ( mind you this took like 4+ hours) only to later find out, he switched it to 75 months to lower the cost instead of honoring THEIR mistake which was on paper, and bait and switched me. Sales portion done.... now for the service portion.... this vehicle is complete and utter garbage. Immediately it required a map update for the GPS navigation. I brought it to their attention within a week of having it. They told me, they don't deal with that, I would need to buy the maps myself online... on a brand new car. Then around a few weeks into ownership the steering wheel controls stopped working, I found a Service Bulletin for it, and they fixed it. Then the car started making a horrible whining noise about 3 months in. I recorded it, multiple times, all different temperatures, all different driving conditions, they told me multiple different stories each time I brought it in, including turbo whine ( really?) to possible CVT, to eventually, they don't hear anything. Of which still persists to this very day. It is so bad you can hear it still while driving, even over the Nismo tuned exhaust. Then some months into owning the vehicle... my factory tires were balding. I get it, they were sports tires, but 12k miles in, and the tires are balding and need replacement??? I purchased new ones with a package from Apple Nissan, which included alignment, 4 tires, free rotation for life, free flat repair, ect. I spent over $1000 on a less than a year old car, to buy 4 new tires. I have religiously had my service done at Apple Nissan, oil changes, followed their recommendations of things. A few months ago, I got a chain link, yes a chain link in my tire from commuting to MD. They were able to fix it, wonderful! I was grateful! Then I return for some general maintenance, as well as to correct a "womp" noise I was hearing since the chain link was removed. They told me the tires are feathering, and my alignment in the back is out. They recommend to replace the two back tires and pay for another alignment... seriously. Less than 14k miles on these tires, and a month or two prior, it was in for the tire repair. I was never told there was feathering, I was never told I need an alignment, or even offered to have my tires rotated ( which is free for the life of the car with my tire package). They told me they could alternate the tires to try and help with the feather. I am going to speak to Yokohama and see if they would like to value their customer and honor a service replacement NOT AT apple nissan. Mind you, my car now makes a HORRIBLE steering wheel shake when driving highway speeds and braking. The Manager Joe Galvin responded to my facebook review. Which he then ended up ignoring the text HE requested from me to meet and try to resolve some of the discontent that I, a former customer, was experiencing. I am officially done with Apple Nissan, after many years of going to them. I recommend you do the same.

    Does not recommend this dealer
    Apple Nissan

    We are very sorry that your issues were not dealt with the way they should. Kayla is the new store Manager and would like to see what she could do to help you with your situation. Please contact her at 717-718-0131 so she can see what she can do to make this right for you. Thank you again for making us aware of the situation.


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  • The best after the worse
    March 23, 2017

    I had the best experience of my life at Apple Nissan. Over the past few days prior I had had horrible experiences with other dealership. The other...

    Apple Nissan

    Thank you for writing a review for Ernest and our dealership we really appreciate it. We are sorry that you had such a bad experience at the other...


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    I had the best experience of my life at Apple Nissan. Over the past few days prior I had had horrible experiences with other dealership. The other Dealership messed up my paperwork so a car that I had been driving in for almost three weeks thinking that it was mine was taken from me without notice because of a mistake by the dealership. A friend of mine recommended that I go see Ernest at Apple Nissan. I was very sceptical because of the situation I had already have happen to me. I just wanted to be sure that the car was for sure mine. Being that my credit was bad I was just looking for a second chance that the other dealerships just weren't trying to give me. It only took about twenty mins to get me approved. And not only that it was in a car that I loved. They put me in the car that I wanted and after I told them what happened to me at the other dealership Ernest made sure I was in a model that was suitable for me. I had some issues because I was coming from out of state newly moved. Well that didn't make him panic at all he sat with me and even gave me people I could call until I had insurance in the state of pa he not once complain about how much time it took and through the whole thing he made sure I was comfortable and did his best to make sure my nerves were calm. Everyone at the dealership was very kind and considerate. They even apologized for what happened at the other dealership even though it wasn't their fault. I had the worst experience of my life being a single mother and having a dealership take a car from me after I paid my down payment and had the car and then Apple Nissan with the help of the salesman Ernest made sure I had the best experience of my life I never had a bigger smile and now I have the car I want at an extremely affordable price more affordable than the other dealership. I would recommend them to anyone

    Does recommend this dealer
    Apple Nissan

    Thank you for writing a review for Ernest and our dealership we really appreciate it. We are sorry that you had such a bad experience at the other dealership nobody should have to go through that. It is great that Ernest and the team were able to make you feel so comfortable and get you into the car that you wanted. Thank you for choosing us and welcome to the Family. If you need anything please let us know.


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