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Reviews

Average Ratings

4.8
362 lifetime reviews. Includes reviews of Videon Chrysler Dodge Jeep RAM from DealerRater.com
  • Excellent Dealership in Every Way

    My family has been dealing with the Videon family for years and I can say with absolute certainty that they are super easy to deal with and hands ...


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    My family has been dealing with the Videon family for years and I can say with absolute certainty that they are super easy to deal with and hands down the best dealership I have ever dealt with. Their showroom and facilities in general are aesthetically pleasing and very comfortable, with a large area full of toys for kids (something anyone like myself waiting to sign paperwork with a 2 year old in tow can appreciate). I took my Jeep there for service as well before trading it in and never got that feeling like they were looking to pull my pants down as can be the case in many other dealer service departments (*cough*.... David Dodge...). The sales team are all very straight forward (without being rude), easy to work with and go out of their way to ensure you have a good experience at their dealership. I specifically dealt with Kevin Roman for my truck purchase and he was great. I shopped for a months for my truck, so I had a very good idea what the best pricing I could expect was and Videon managed to get a little lower. I was given a very fair price on my trade-in vehicle and couldn't have found a better deal if I tried (and I did for months leading up to the purchase of my new Ram 2500). I was especially impressed with their dedication to customer service when I discovered an error on otherwise immaculate credit report (a bogus collection by none other than Comcast) that prevented me from getting an A-credit interest rate from my credit union. I was irritated (to put it mildly) and nervous upon discovering this, however the Sales Manager Matt was able to secure me an A loan-rate no less. Having purchased my last vehicle from David Dodge and being extremely turned off by the experience I had with their service department, I can say with absolute certainty that I left the Videon with the sense that I got the best deal possible (because I did) and was extremely satisfied with all aspects of my purchase and dealership experience. This will not be my last purchase with them and I would recommend Videon Chrysler Dodge Jeep Ram to anyone in the market for a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Brought home #8
    March 23, 2017

    Just purchased 2017 Ram Big Horn. this is the eight vehicle we have purchased from Videon. This place and its employees make you feel as through y...


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    Just purchased 2017 Ram Big Horn. this is the eight vehicle we have purchased from Videon. This place and its employees make you feel as through your buying from a trusted family member. I always feel at home when doing business there. A big thank you to Kevin Roman and Dave Beatty for the consistent effort to get the deal that makes us happy.

    Does recommend this dealer

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  • Friendly and Efficient
    March 18, 2017

    I saw a Dodge Challenger RT on Videon's website that I was interested in. I asked for a quote and got an excellent price. It couldn't have been ea...


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    I saw a Dodge Challenger RT on Videon's website that I was interested in. I asked for a quote and got an excellent price. It couldn't have been easier. I went in the next morning for a test drive and worked with Kevin Roman. There was no pressure, and had a pleasant drive in a great car. So it all came down to getting a fair price on my trade in. After a quick inspection and test drive of my car, Videon offered me a very fair price. Done, we had a deal, easy as that. The business manager was very efficient handling all the paper work and I was out the door with my new car in short order. I've been a customer of Videon's service department for 10 years for my Jeep and my Dodge and I've always been happy with the work and service. I am happy to say the sales department is every bit as good..

    Does recommend this dealer

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  • Simple issues, multiple visits
    January 26, 2017

    Have had a couple of very common issues with our Town and Country where parts have had to be ordered which should either be in stock or available ...


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    Have had a couple of very common issues with our Town and Country where parts have had to be ordered which should either be in stock or available same day. Very inconvenient and frustrating to work with..

    Does not recommend this dealer
    Came in for service or repair

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  • Wonderful Experience
    January 24, 2017

    Great dealership. Staff friendly. My salesperson very knowledgeable. The color I wanted was not available at this dealership but they found one f...


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    Great dealership. Staff friendly. My salesperson very knowledgeable. The color I wanted was not available at this dealership but they found one for me and brought it to the dealership for me.

    Does recommend this dealer

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  • Easy, friendly and professional!
    January 22, 2017

    From the first phone call to driving off the lot it was an excellent experience. This was my first Jeep and I'm confident it wont be my last. No m...


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    From the first phone call to driving off the lot it was an excellent experience. This was my first Jeep and I'm confident it wont be my last. No matter how educated and organized you think you are the process is stressful, but at Videon with Bob and Melissa it was easy and worry free. Thanks Bob!

    Does recommend this dealer

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  • Friendly and Knowledgable
    January 18, 2017

    Videon was staffed with a very knowledgeable sales staff that was able to help me make a decision on my new purchase. When I selected a vehicle f...


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    Videon was staffed with a very knowledgeable sales staff that was able to help me make a decision on my new purchase. When I selected a vehicle for purchase, they worked with me to get a fair price and completed all paperwork in a timely manner.

    Does recommend this dealer

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  • Second attempt to buy a new vehicle- no go
    January 15, 2017

    This was my second attempt to buy a vehicle from this dealership. Once last year, now again this year. This time, the price was decent. I went thr...


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    This was my second attempt to buy a vehicle from this dealership. Once last year, now again this year. This time, the price was decent. I went through True Car and got several quotes from different dealerships for the exact same car. Got an internet trade value. Went to the dealership, explained they were third out of three dealers. Said I was ready and able to buy at that moment and the total deal would need to improve by about $500. This could have been done by dropping the price on the new car, improving the trade value or lowering some of the doc fees. Or any combination of these options. On a $43k car, it seems this could have been done. Salesman talked to the manager and said no deal. I left went to the next dealer on my list, and made the deal that night. No haggling or nothing. Now, if a Videon rep reads this, would you come back a third time if you were me?

    Does not recommend this dealer

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  • Great dealership!
    January 10, 2017

    Very military/law enforcement friendly dealership. Laid back but helpful staff. Jim M. was excellent. Being former law enforcement himself, Jim sp...


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    Very military/law enforcement friendly dealership. Laid back but helpful staff. Jim M. was excellent. Being former law enforcement himself, Jim spoke my language. I can't speak more highly of Videon.

    Does recommend this dealer

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  • Jeep purchase
    January 9, 2017

    I purchased a new 2017 Jeep Wrangler Unlimited from Kevin. I found the entire experience stress free. Kevin was easy to work with and I highly rec...


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    I purchased a new 2017 Jeep Wrangler Unlimited from Kevin. I found the entire experience stress free. Kevin was easy to work with and I highly recommend him.

    Does recommend this dealer

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