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Reviews

4.2
Average based on 13 reviews.
  • Great customer service

    Just want you to know had a fantastic experience with Mitsubishi West in Columbus. The girls on the phone and online are wonderful, and helpful. W...

    Dealer Response

    Thanks for letting us know we provided a great car buying experience for you! We're glad to hear you are enjoying your new Outlander & look forwa...


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    Just want you to know had a fantastic experience with Mitsubishi West in Columbus. The girls on the phone and online are wonderful, and helpful. When we got there Nate and Kyle were and are fantastic. Great guys helpful knowledgeable willing to go the extra mile. At time of signing Steve also was fantastic. would definitely recommend this dealership to anyone!! Oh by the way I LOVE my Outlander Thanks guys...Deb Davis

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for letting us know we provided a great car buying experience for you! We're glad to hear you are enjoying your new Outlander & look forward to seeing you again when you come in for service!


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  • Great car buying experience!

    First of all, I tend to avoid dealers like the plague. After an especially bad experience shopping at another dealership, I was especially leery. ...

    Dealer Response

    Glad to hear we were able to give you a great car buying experience! Please contact us for your future vehicle & service needs!


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    First of all, I tend to avoid dealers like the plague. After an especially bad experience shopping at another dealership, I was especially leery. But I have to say, the staff at Mitsubishi West put me immediately at ease. I felt no sense of pressure, even though we arrived at almost 7 PM and they close at 9. Our salesman was Keith and he was excellent. Personable, knowledgeable, and no cheesy sales tactics. This was the first car I've purchased from a dealer, but as far as I'm concerned the process was fast and easy. There was a small hiccup with me forgetting my checkbook, and they were so nice to let me pay part of the down payment from my debit card and bring the rest the next day. I'll also say the staff was very nice about our rambunctious toddler running around. Several employees even took the time to play with him (with one of us supervising him, of course.) I would most definitely recommend Mitsubishi West to anyone looking for a new or used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Glad to hear we were able to give you a great car buying experience! Please contact us for your future vehicle & service needs!


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  • Terrible sales system

    This group was horrible to work with, they pulled cheesy used car sales tricks to pressure me into buying, then when the manager came to talk with...

    Dealer Response

    We are sorry we were unable to come to an agreement on vehicle price during your visit to the dealership. Due to our online pricing strategy, we ...


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    This group was horrible to work with, they pulled cheesy used car sales tricks to pressure me into buying, then when the manager came to talk with me, he lectured me, was condescending and rude. I would not recommend this dealer if they were the last one's on earth.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are sorry we were unable to come to an agreement on vehicle price during your visit to the dealership. Due to our online pricing strategy, we simply do not have the kind of mark-up in the vehicles to give you the discount you were looking for. We hope you were able to find a vehicle that was a better fit your budget.


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