Solomon Chrysler Jeep Dodge RAM

Reviews

4.3 out of 5 4.3
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 20, 2018

    My family and I have bought several vehicles from the Chrysler store in Brownsville. I have nothing but a great experience with Chad and the rest of the... team every time. Highly recommend going and seeing Chad Palcic.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 4, 2017

    Just bought a new Ram from Rick at Solomon CJD in Brownsville. This was by far the easiest deal I have ever done. He made the process smooth and was to... the point. I highly recommend this dealership and be sure to ask for Rick Solomon . Thanks again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    October 25, 2017

    After having a negative experience at Solomon Auto and voicing my opinion of that experience I received a call from the dealership in which they apologized... for the problems I experienced and offered to work with me in correcting the issue. Although I had a negative experience while buying my vehicle I was impressed and appreciative that the dealership was so willing to apologize for the mistakes made so quickly. The way in which they addressed the situation respectivley was pleasantly surprising and made me feel better about the entire situation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2017

    Found the vehicle I wanted, made a great deal, completed the paperwork, in and out in record time. Staff were friendly and very easy to work with, Best... experience I have had buying a vehicle. Had a problem with a door lock that I didn’t notice until two days later, but they took care of the problem.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    October 14, 2017

    I got to Solomon Auto right when they opened and chose a car to purchase within 45 minutes. The gentlemen we worked with was very kind. However, the nightmare... began when we went inside to start the paper work. We were some of the very first to do so. We then proceeded to wait in the waiting room to finalize finances for 4+ hours. It was absolutely uncalled for! I watched multiple people pushed through to financing that were here long after us. The service was unexceptable and I was very displeased with how it was handled. Do not expect to buy a car and be put first unless you are spending absolute top dollar! Even then I wouldn't recommend shopping there.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mrs. Davis, we were sorry to hear of a visit to our dealership being anything less than excellent. We are grateful we were able to speak with you and ...come to a resolution satisfactory to our customer. Sincerely, Solomon Auto Group

  • 5.0 out of 5
    September 25, 2017

    Just bought a new Ram 2500 from Chad at Solomon CJD in Brownsville! From start to finish was a fun process. Chad kept the mood light. Truly a fun auto... buying experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2017

    Had called in about a new truck and spoke with Chad. Upon arriving Chad had my trade appraisal started and we were out driving the new truck. By time we... got back he had figures ready and was the best prices we had seen. Finance was quick and easy! Had to be the smoothest experience at any dealer I had been. Big thanks to Chad and the team at Solomon CJD in Brownsville!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    March 25, 2017

    We have purchased many vehicles in the past but this experience/process was the slowest. We spent about 6 hours in the dealership. Prior to traveling 4... hours- we contacted Travis about trading our vehicle. We never filled out a credit application online and he didn't want more info on our trade. Once arriving it took the dealership much longer than expected to appraise our trade (including calling around to other dealerships) Had they had the trade info this could have went a lot faster. While waiting for trade and financing we witnessed a deal gone bad. Another customer who also traveled to this dealership was insulted by the general manager Jason. This customer ended up wanting to fight the manager. Jason (the general mgr) basically did nothing but continue to verbally escalate the situation. The customer eventually left. In all, we did purchase because it was a great deal (and we already traveled 4 hours) but I would not return. Finance guy was great.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Janelle, First let us say that we are happy to hear how pleased you were with the deal you received and that working with our finance specialist was ...a great experience. At Solomon Auto customer service is our number one priority. We want our customers to feel special, leave satisfied with their purchase, and remain happy with follow up service. However, creating a deal that works for both the customer and dealership can be a delicate process. On a very rare occasion this process can become contentious. Recognizing an unfortunate situation took place in front of you and your family, Jason, the General Manager, immediately came over to discuss what had just occurred, apologized, made sure everyone in your party was okay and proceeded to make amends. We sincerely regret that still you left with a negative impression and would like to once again ask if there is anything we can do for you. Please call us at 724-785-8000 and ask for the Customer Satisfaction Team if there is anything at all we can do to keep you as a loyal and happy Solomon Auto customer. Sincerely, Solomon Auto Group

  • 5.0 out of 5
    February 9, 2017

    I have purchased probably 8 new vehicles in my life and for the first time I didn't have any regret after getting home and looking over paperwork on 2017... ram. Travis is a straight forward salesman who worked hard for me to get the price to where I needed to be by finding all eligible rebates possible. We agreed to shake hands no hard feelings if we couldn't, I liked that.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 4, 2016

    THERE ADS SAYS MAKES CAR BUYING FUN. WELL NEATHER THE HEAD SALES OR SALES PERSON EVER CALLED ME BACK. I GUESS THIS IS WHAT THEY CALL FUN. IT IS EASY TO... B.S A CUSTOMER I JUST MAY BE THE ONE

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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