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Reviews

Average Ratings

4.6
118 lifetime reviews. Includes reviews of Troy Ford from DealerRater.com
  • Great dealership -They have potential to be better

    It's not that I don't like the establishment or the customer service. The staff is always above par, and frankly, the only reason I choose Troy Fo...


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    It's not that I don't like the establishment or the customer service. The staff is always above par, and frankly, the only reason I choose Troy Ford is because of the staff. The owner is a community guy. I know his family does good things for the community and they take care of their employees. I've spoken with numerous employees and they have nothing but great things to say about the owner. This is all great, but sometimes I wish I could go to a shop that took care of my car on a regular basis in ways I cannot. Maybe offer quick basic interior cleaning services or detailed cleanings. I would pay extra for these options. iPads with pictures and detailed descriptions of upgrades (i.e. Rainguards, hitch upgrades, wind guards, etc...) would be great. Immersive customer experiences will make you more money. You have the staff. Now you need the vision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New F150
    August 17, 2016

    Shopped many other dealerships. Came back to Troy Ford because they were the most willing to help us. Sales man (Devron Aviall) did everything po...


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    Shopped many other dealerships. Came back to Troy Ford because they were the most willing to help us. Sales man (Devron Aviall) did everything possible to help us feel comfortable and never any pressure. We were able to fully compare the differences in new vs pre owned. The sale went very smooth and they did everything possible to get us the best deal and everything we wanted in the truck and were willing to work with our schedule to make it smooth. We will definitely be back to Troy Ford for our next purchase. Thanks !!!

    Does recommend this dealer

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  • Great Service
    July 22, 2016

    The service I received was amazing, everyone worked together to make my purchase successful. I was pleased with the outcome. The finance man...


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    The service I received was amazing, everyone worked together to make my purchase successful. I was pleased with the outcome. The finance manager Irvin Wallace was very patient and helped me make a well informed financial decision.

    Does recommend this dealer

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  • Worst Car buying experience

    Worst car buying experience I've ever had and it was my first car buying situation and it was awful

    Dealer Response

    I am sorry to hear that you had a bad experience on buying a vehicle here at Troy Ford. If you are willing, I would like for you to call me and e...


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    Worst car buying experience I've ever had and it was my first car buying situation and it was awful

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear that you had a bad experience on buying a vehicle here at Troy Ford. If you are willing, I would like for you to call me and explain the situation. If there is anything that I can do to help or if there is some sort of training that can be done to help this situation from happening again, that would be great. You can reach me directly at 937-573-2235. Thank You Chad Valerio Internet Manager chad@troyford.com


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  • Great. Hassle-free.
    May 12, 2016

    Mike was superb to work with! You could tell he was 100% committed to customer service. My purchase was for a company truck; the dealership as a w...


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    Mike was superb to work with! You could tell he was 100% committed to customer service. My purchase was for a company truck; the dealership as a whole was patient and easy to work with.

    Does recommend this dealer

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  • 2013 FORD EDGE
    May 3, 2016

    THIS WAS THE HARDEST THING FOR ME AND MY WIFE TO DO IN A LONG TIME. FIRST I LOOKED AT THE SUV AND WENT OVER IT WITH I THINK SHAWN.I ASKED IF HE WO...

    windwalker

    I am not sure what to say.We do like the suv and still don't now what to say. Thanks


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    THIS WAS THE HARDEST THING FOR ME AND MY WIFE TO DO IN A LONG TIME. FIRST I LOOKED AT THE SUV AND WENT OVER IT WITH I THINK SHAWN.I ASKED IF HE WOULD WORK ON THE PRICE ? HE TOLD ME THAT AFTER MY WIFE COMES IN AND SEE AND DRIVE THE SUV AND IF WE LIKE HE WILL SEE WHAT HE CAN DO.(THAT MAKE SENSE) SHE MIGHT NOT LIKE IT.MY WIFE IS DISABLED.WE CAME IN A TEST DROVE,SHE DID LIKE IT.ASKED WHAT HE CAN DO AND TOLD US NOTHING.I GAVE HIM THE KEY???S AND WALKED AWAY.AT 17.000.(I WAS GOING TO WRITE A CHECK FOR THE SUV IN FULL) SO THREE WEEK LATER THE UNIT IS STILL ON YOUR LOT FOR 16.819 SO I TALKED TO DEVRON SAID HE WILL HELP ME GET INTO THE SUV IF I STILL WANTED IT.IT WAS LATE SO I TOLD HIM I WILL COME BACK ON THURSDAY HE HAS THE DAY OFF (FOR KIDS) I CAME IN ON FRIDAY AND DEVRON WENT HOME EARLY.I TALKED TO JOE.ASKED THE PRICE 18.226 NO SALE AND WALKED AWAY.WHEN I GOT HOME THAT DAY MY WIFE WAS LOOKING FOR HER NEW RIDE AND IT WAS NOT BOUGHT YET.I CALLED A FEW TIMES ON SATURDAY AND COULD NOT GET A MANAGER TO PICK UP THE PHONE.AFTER 5 CALLS I DID TALK TO YOU AND ASKED THE CASH PRICE OUT THE DOOR YOU TOLD ME 18.400 OR CLOSE TO THAT.I SAID IT WAS AT 18.226.YESTERDAY.YOU TOLD ME YOU WOULD NOT SELL IT FOR THAT PRICE.I TOLD MY WIFE ABOUT A CHEVY SUV I WAS LOOKING AT AND STARTED TO CRY.I DROVE HER TO TROY FORD WROTE A CHECK FOR 18.2 SOMETHING AND JOE CAME BACK AND ASKED FOR 42.00 MORE DOLLARS.SO I WROTE A CHECK FOR THAT.WE DID BUY THE EDGE. I DROVE IT 15 MILES AND PARKED IT IN OUR GARAGE AND IS STILL IN THE GARAGE. I CAN NOT BELIEVE IT WAS THIS HARD TO BUY THIS SUV. I OWEN 5 FORD TRUCKS AND NOW THIS ONE.TO LET YOU KNOW I DEAL WITH BEAU TOWNSEND AND HAVE SINCE 2000 AND BOUGHT MY WIFE???S VAN FROM THEM 2002.ALL OF OUR SERVICE WORK IS DONE THERE.OUR 2006 F450???S ONE HAS OVER A MILLION MILES ON IT AND STILL GOING.(BEAU DID NOT HAVE ANY THING UNDER 20.000.) I EVEN ASKED FOR A FORD HAT AND COULD NOT EVEN GET ONE. OUT OF THE 10 CARS WE OWEN I STILL LIKE MY FORD AND WILL ALWAYS HAVE ONE. I DON???T THINK I WILL BUY FROM TROY FORD AGAIN. THANKS FOR ALL YOU DO, FORDS FOREVER JOE BAKER JR WAS GREAT TO ME AND MY WIFE (Thanks Joe)

    Does not recommend this dealer
    windwalker

    I am not sure what to say.We do like the suv and still don't now what to say. Thanks


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  • First dealership purchase
    April 20, 2016

    I had been looking for a SUV for over a year because I was sick of riding in a car, so close to the ground. I also wanted something with 4 doors b...

    Troy Ford

    Thank you so much for the kind words! We LOVE satisfied customers, and we sincerely hope that you enjoy your GMC Terrain! We appreciate your busin...


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    I had been looking for a SUV for over a year because I was sick of riding in a car, so close to the ground. I also wanted something with 4 doors because the 2 door vehicles were getting harder to use when I had more than 1 passenger. I found Troy Ford while looking at autotrader.com. I emailed about a car and within an hour had a response back. The online team was amazing and were able to answer every question that I had. Once I had my test drives scheduled I went there an the whole experience at the dealership was simple. I got a great deal on the vehicle that I wanted and they took care of switching the tags, updating my insurance with the correct vehicle, and making sure I had no further questions. I would recommend this dealership to everyone!

    Does recommend this dealer
    Troy Ford

    Thank you so much for the kind words! We LOVE satisfied customers, and we sincerely hope that you enjoy your GMC Terrain! We appreciate your business and we want to welcome you to the Troy Ford Family!!


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  • First new car
    April 14, 2016

    I cannot say enough in the positive about Troy Ford! We shopped around for a bit to see the best deal, but no one beat Troy Ford. The staff were p...

    Troy Ford

    Congratulations on your new 2016 Ford Focus purchase! We are so happy to help you get into the vehicle you wanted at an affordable price. We are e...


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    I cannot say enough in the positive about Troy Ford! We shopped around for a bit to see the best deal, but no one beat Troy Ford. The staff were pleasant and helpful! Really, they made the whole experience so simple and we got exactly what we wanted for a price we can afford.

    Does recommend this dealer
    Troy Ford

    Congratulations on your new 2016 Ford Focus purchase! We are so happy to help you get into the vehicle you wanted at an affordable price. We are excited to welcome you to the Troy Ford Family!!


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  • Very Professional

    Although I did not purchase anything I was contacted multiple times by this dealer during my shopping process. The professionalism was top notch a...

    Dealer Response

    Ben, thank you for sharing your recent experience at Troy Ford. We appreciate your review of our team, and the staff here at Troy Ford look forwar...


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    Although I did not purchase anything I was contacted multiple times by this dealer during my shopping process. The professionalism was top notch and they were very courteous. I would expect that if I had found a vehicle in their inventory and made a purchase with them I would be very happy with my buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Ben, thank you for sharing your recent experience at Troy Ford. We appreciate your review of our team, and the staff here at Troy Ford look forward to further serving you in the future!


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  • EASY LIKE SUNDAY MORNING
    March 4, 2016

    Very helpful and worked hard for price and payment satisfaction. searched for great rate on purchase. was seamless and car was better looking than...


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    Very helpful and worked hard for price and payment satisfaction. searched for great rate on purchase. was seamless and car was better looking than advertised. thank you for making purchase easy.

    Does recommend this dealer

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