Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.3
36 lifetime reviews.
  • Thank You Brad H

    Thank You Brad Hollinger for the great, fast and friendly car buying experience . I'm very happy with my new purchase and I am very happy with the...

    Dealer Response

    Thank you for taking the time to tell us about your experience at Chapman Ford and with Brad. We look forward to seeing you when you come in to s...


    Show Full Review

    Thank You Brad Hollinger for the great, fast and friendly car buying experience . I'm very happy with my new purchase and I am very happy with the great deal I got from Chapman of Columbia . I will buy all my new or used vehicles from Chapman of Columbia and Brad from now on . Working with Brad ,Tony and Jason I felt very comfortable and welcomed. I will be looking forward to bringing my Mustang in for regular scheduled maintenance. Thanks again Jim W

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to tell us about your experience at Chapman Ford and with Brad. We look forward to seeing you when you come in to service your car. Enjoy your Mustang!


    Hide Full Review
  • COMPLETE CUSTOMER SATISFACTION

    EXCELLENT!. EXCELLENT!. EXCELLENT !. EVERY SALESPERSON AT THE DEALERSHIP VERY PROFESSIONAL AND HONEST. THE OWNER'S INTERGRITY, 5 STAR.


    Show Full Review

    EXCELLENT!. EXCELLENT!. EXCELLENT !. EVERY SALESPERSON AT THE DEALERSHIP VERY PROFESSIONAL AND HONEST. THE OWNER'S INTERGRITY, 5 STAR.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience with my Mustang!

    Had a great experience buying a Mustang that they had. I talked to them for a while about it, drove down with a check in hand, took the car around...


    Show Full Review

    Had a great experience buying a Mustang that they had. I talked to them for a while about it, drove down with a check in hand, took the car around the block, and drove home happy! There was a nail found last minute in one of the tires and they fixed it without hesitation. Great work guys and gals!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Incompetent internet sales support

    An email request for photos of the actual car (not stock photo) was met with no photos but multiple calls and a text message.


    Show Full Review

    An email request for photos of the actual car (not stock photo) was met with no photos but multiple calls and a text message.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Chapman Ford experience

    I have been dealing here for the last 19 years. The excellent staff provides a total quality package, from the sale of the vehicle, to the mainten...


    Show Full Review

    I have been dealing here for the last 19 years. The excellent staff provides a total quality package, from the sale of the vehicle, to the maintenance to keep it in top shape. The service department goes out of their way to help, from the smallest detail to the major problems. I feel that I am treated like a family member, not just a customer. The friendliness and outstanding care I get here will keep me coming back in the future, for all my automotive needs.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Buying used Vehicle

    My wife and I both bought used vehicles From Chapman our sales consultant ( Brian ) was very friendly we both agree that this is the best dealer s...

    Dealer Response

    Thank you very much for sharing your experience at Chapman Ford of Columbia. We certainly appreciate your patronage, and welcome you to the Chapma...


    Show Full Review

    My wife and I both bought used vehicles From Chapman our sales consultant ( Brian ) was very friendly we both agree that this is the best dealer ship in Pa. every body at Chapman treats you like family. If we ever need the need for other vehicles we would buy them from Chapman using Brain as the sales person....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing your experience at Chapman Ford of Columbia. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!


    Hide Full Review
  • Good, friendly staff

    Came late in the day but found the staff to be energetic and friendly. Jason Fink has been helpful and knowledgeable since the day we bought our 2...

    Dealer Response

    Reading a review like this really makes our day! It’s always our hope to give all of our customers’ great experience, and we are so pleases to kno...


    Show Full Review

    Came late in the day but found the staff to be energetic and friendly. Jason Fink has been helpful and knowledgeable since the day we bought our 2004 Excursion. We feel we got a good deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reading a review like this really makes our day! It’s always our hope to give all of our customers’ great experience, and we are so pleases to know that our team was successful with you! At Chapman Ford of Columbia , we love what we do, and it’s because of we have customers like YOU! Thank you so much for taking the time to give us such great feedback about our team!


    Hide Full Review
  • Great service, great prices, great vehicles!!

    I was unexpectedly stuck with a vehicle needing repairs worth more than its own worth. Chapman got me into a brand new car fast, and at a great pr...

    Dealer Response

    Reading a review like this really makes our day! It’s always our hope to give all of our customers’ great experience, and we are so pleases to kno...


    Show Full Review

    I was unexpectedly stuck with a vehicle needing repairs worth more than its own worth. Chapman got me into a brand new car fast, and at a great price. All thanks to their service and great sales team. I'd like to thank John M. for getting me into something affordable, smart, NEW, and fast! You're the man! Sincerely, Extremely satisfied customer

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reading a review like this really makes our day! It’s always our hope to give all of our customers’ great experience, and we are so pleases to know that our team was successful with you! At Chapman Ford of Lancaster , we love what we do, and it’s because of we have customers like YOU! Thank you so much for taking the time to give us such great feedback about our team!


    Hide Full Review
  • Best deal from Brad

    Thank you Brad for the great service and great deal on my new car purchase.

    Dealer Response

    Thanks for taking the time to share your experience with the dealership and especially, Brad. We hope you are enjoying your new vehicle!


    Show Full Review

    Thank you Brad for the great service and great deal on my new car purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share your experience with the dealership and especially, Brad. We hope you are enjoying your new vehicle!


    Hide Full Review
  • Not a dealer I will visit again..

    We attempted to purchase a car from this dealership on the basis of employees who consistently made promises they couldn't keep. Salesman who prom...


    Show Full Review

    We attempted to purchase a car from this dealership on the basis of employees who consistently made promises they couldn't keep. Salesman who promised to call us the next day to advise us on our financing, despite the fact that he knew he had the day off. There was no compromise on price despite their insistence that they were (telling me you are giving me a 'generous' 8k for my trade in and then requesting I put 3k more down means you are really only giving me 5k!). After attempting to get us in a lease at an astronomical payment, we left a message for our salesman to try to lease something a little cheaper. Apparently he doesn't want to sell a car because we haven't heard from him again. Thankfully we were able to purchase a fully loaded vehicle that was two years newer than the car at Chapman from another dealer (AND the same price!). We also got the payment we wanted with a down payment we were comfortable with. Both things Chapman couldn't do. Im not sure how these guys stay in business because it doesn't seem they want to sell cars! (And the two "managers" who sat on the couch watching tv the whole time, don't give off a very good impression either!)

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

    Hide Full Review