Beshore And Koller Inc

⭐☆☆☆☆ I stopped by Beshore and Koller Ford last week looking for trucks for my company. Spotted a fresh trade-in sitting on the used lot with no plates. I called while literally parked next to it. Enter John, the “salesperson” (note: you only earn that title if you actually sell). He insisted the truck didn’t exist, argued with me, and refused to check. Sales 101, John: A) Be nice. B) Take customer info. C) Verify the vehicle. D) Call back and set an appointment. E) Take the customer’s money. John failed every step. So I called back, asked for the sales manager, left my info. It’s been a week. No call. A manager who doesn’t follow up isn’t managing — he’s just lazy. Maybe T-Mobile is hiring, so you can relearn follow-up skills? I’d even donate an hour of my time to train your staff on how to treat customers. Maybe the “sales police” were on patrol that day, stopping anyone from actually selling something. Because this isn’t a one-off — it’s the second time Beshore and Koller couldn’t figure out how to take my money. The last truck I bought was from Bob Ruth — because they actually know how to treat people.

⭐☆☆☆☆ I stopped by Beshore and Koller Ford last week looking for trucks for my company. Spotted a fresh trade-in sitting on the used lot with no plates. I called while literally parked next to it. Enter John, the “salesperson” (note: you only earn that title if you actually sell). He insisted the truck didn’t exist, argued with me, and refused to check. Sales 101, John: A) Be nice. B) Take customer info. C) Verify the vehicle. D) Call back and set an appointment. E) Take the customer’s money. John failed every step. So I called back, asked for the sales manager, left my info. It’s been a week. No call. A manager who doesn’t follow up isn’t managing — he’s just lazy. Maybe T-Mobile is hiring, so you can relearn follow-up skills? I’d even donate an hour of my time to train your staff on how to treat customers. Maybe the “sales police” were on patrol that day, stopping anyone from actually selling something. Because this isn’t a one-off — it’s the second time Beshore and Koller couldn’t figure out how to take my money. The last truck I bought was from Bob Ruth — because they actually know how to treat people.

I ordered floor mats for a customer on repair link for a focus rs - left a remark in the comments what I needed. Received wrong mat-right part number. Ford discontinued old mats and replaced with new part number. Went to return them, still in the plastic and was told I could not return them I should have called before ordering. I told him I left a comment, he basically told me, comments do not mean anything. Your stuck with them. Very poor customer service and to do this to another business. So for 80 dollars it will cost this company thousands in the long run. i will take my business to apple from now on and so should anyone reading this.

Uninformed staff and no accountability by owners for poor service. Choose somewhere else for your business.

Choose a different dealer. Misleading and shady. Wish I never would have bought my car from this place. Untrained sales team. Manager chooses to do nothing to correct misleading salespeople.

Had a vehicle on order for over a year and they absolutely dropped the ball so the order was never placed with Ford! Don’t know the process for ordering vehicles.

Was looking to get new car my wife, saw couple cars I was interested in. Contacted dealer and got immediate reply saying the cars I was looking at are customers order, and they were not for sale.

This is a small family run dealership. There was no pressure. I got a quality car at a very fair price. They are definitely worth the drive.

very courteous and helpful, all personnel were very interested in serving the customer, I would definitely return

K. Miller was polite, knowledgeable of Ford models, and was very clear with his communication. It was a nice dealership with relatively cheap dealer fees (around $300 for my car). Process was easy, and they even held the car for me for a week without a deposit.