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Husband & I very happy w/Volvo.From moment we walked in KSM, Alan K. made us feel very comfortable.He's very knowledgeable&patient w/us entire... time; reachable & responsive.No rush during the entire purchasing process. Jeff, great job explaining car (protection/plan) options; guided slowly.We felt valued customers.
Great service from sales to service department since 2001. Service department was great in keeping my 2001 S40 working great. My new S60 Inscription... Platinum is pleasure to drive even as I'm still learning all the new technology added since 2001. Everyone at this dealership has been great to me.
This is the 3rd vehicle that I have purchased from Keystone Volvo Berwyn in the past 9 years and I have recommended many friends and colleagues who have... also been extremely satisfied and impressed. David Jurgensen of Sales answers all questions to your satisfaction and is readily available, even on his day off. His extensive understanding of all aspects of the vehicles and sales stems from his many years in the automobile business and at this dealership. He is beyond reproach. At delivery, he'll spend an hour or more explaining all aspects of the new car which is necessary given today's technology. Every aspect of this dealership is top tier including spotless facilities, locating the exact vehicle desired, keeping promises regarding service, supplying loaner vehicles, etc. When delivered, the vehicle appears to be ready for a car show. True to their motto, there is "No pressure, No hype". There is no competition amongst the sales personnel and all work together for optimal customer satisfaction as Ron DenBroeder and Khalid Laraki of Sales will volunteer to answer any questions if you walk onto the showroom floor while Dave Jurgensen is attending to another customer. Kenneth Upton of Service keeps all promises regarding repairs and is a pleasure to work with. Ben Stein, Sales Manager is involved in the sales process and can make things happen. Every aspect of this dealership is 10 out of 10.
From all the reviews, people seem to have great buying experience from this dealership. Yet my experience of their service department is not so rosy. Last... August I took my Volvo s40 to the dealership for oil change. The people there was friendly enough. But after I came home, I found the car's dashboard service reminder message was not reset. So either they didn't do oil change, or they forgot to reset the service reminder message. Yet I gave them another chance. This time is my Volvo XC 60. After a couple of hours the guy came to tell me everything is done and my car is ready. I got into my car and turn on the engine. The dashboard message told me the engine hood is open. So I open the latch and re-close the engine hood. But the engine hood open message still shows up. I tried a couple more times to no avail, and in the process I also found the window washer fluid was not filled to the full level. I talked to the service person and he filled the washer fluid to full but told me that the engine hood open message (which is a red message that means it's very important) is due to technician opening the hood and close it. But he didn't offer to fix it. At this point I have no confidence what they did or didn't do for the car. Clearly they didn't do a number of things that they should have done, and they either didn't notice the engine hood open message when they clear me to go, or they didn't bother to make sure the job is done well and the customer's car is in good shape. They could make some extra money right there fixing the problem. Later on I bought a can of WD-40 to spray the engine hood latches and solve the problem. Two times are enough and they have proven themselves not to be trusted to service cars. So how to improve? Pay attention of what they are doing, establish QA standard, practically anything will improve their job performance.
Friendly, professional staff (especially Diana, Larry, Sherry, and Steve Owens) who listen to your concerns and present repair options in clear language.... They focused on issues related to safety and provided other options for additional repairs on future visits. In the end, I got the repairs I needed and wanted in a timely fashion. It's a comfortable environment for waiting for your car, as well. I've purchased 4 vehicles from Keystone Volvo Berwyn and have had all of them serviced there, over a 17 year period, which speaks to my confidence in them.
Khalid was the salesperson I spoke with two years prior. I finally pulled the trigger, and was very happy to continue to work with Khalid. He is very... professional, and I felt he honestly gave us a great deal!
Keystone is a great dealership with honorable management.
Ease of the entire experience. making the appointment, dropping car, and pickup, along with terrific communication. All seamless. THANK YOU !!!!!
The whole Service Experience with Keystone is Great! They always stand by their work and know how to treat a customer!
This is the 4th Volvo my husband and I have bought from David Jurgensen at Keystone Volvo. He has always gone above and beyond. No pressure, very patient,... extremely knowledgeable.