Reviews
Great service at a reasonable price as always.
Great service at a reasonable price as always. Ms. Putnam kept me informed and explained everything I needed to lnow
Great service at a reasonable price as always.
Great service at a reasonable price as always. Ms. Putnam kept me informed and explained everything I needed to lnow
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone from scheduling the appointment to The guys
Everyone from scheduling the appointment to The guys working on my Jeep for the recall clutch and coming to my house and grabbing my car to make sure it was safely. Taken to shop Everyone was awesome thank you again everyone
Everyone from scheduling the appointment to The guys
Everyone from scheduling the appointment to The guys working on my Jeep for the recall clutch and coming to my house and grabbing my car to make sure it was safely. Taken to shop Everyone was awesome thank you again everyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Saw a jeep that I liked on cars.
Saw a jeep that I liked on cars.com and inquired about the availability. Layla responded right away letting me know it was still there. Coming from Virginia we worked out a time for me to come up. They had the vehicle ready for me to look at and test drive. Layla even spent the time to show me the many features. The purchasing process was very easy and smooth.
Saw a jeep that I liked on cars.
Saw a jeep that I liked on cars.com and inquired about the availability. Layla responded right away letting me know it was still there. Coming from Virginia we worked out a time for me to come up. They had the vehicle ready for me to look at and test drive. Layla even spent the time to show me the many features. The purchasing process was very easy and smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
shively’s provides poor customer service.
shively’s provides poor customer service. amanda hammond (service department) doesn’t know any knowledge when it comes to explaining what is wrong with your vehicle. i had to call 7 times within a 4 day period just to get a diagnosis of what was wrong with my 2016 Dodge Grand Caravan Wheelchair Accessible Vehicle. i, as a customer should have not been reaching out that many times. then i get a estimate from amanda via a generic word document, not even a professional indepth description or estimate. they quoted me near $8,000 for a remanufactured transmission. when i went to pay $534 for the invoice just for them to look the vehicle over, the women at the desk didn’t even know what proper invoice went with what vehicle. told me i didn’t owe anything then found it and charged me $534 just to open the transmission manifold to diagnose it.. i refuse to refer anyone to shively motors and will never bring my business/service to them again - super unprofessional company / dealership - i picked my vehicle up and took it elsewhere!
shively’s provides poor customer service.
shively’s provides poor customer service. amanda hammond (service department) doesn’t know any knowledge when it comes to explaining what is wrong with your vehicle. i had to call 7 times within a 4 day period just to get a diagnosis of what was wrong with my 2016 Dodge Grand Caravan Wheelchair Accessible Vehicle. i, as a customer should have not been reaching out that many times. then i get a estimate from amanda via a generic word document, not even a professional indepth description or estimate. they quoted me near $8,000 for a remanufactured transmission. when i went to pay $534 for the invoice just for them to look the vehicle over, the women at the desk didn’t even know what proper invoice went with what vehicle. told me i didn’t owe anything then found it and charged me $534 just to open the transmission manifold to diagnose it.. i refuse to refer anyone to shively motors and will never bring my business/service to them again - super unprofessional company / dealership - i picked my vehicle up and took it elsewhere!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had my car serviced there and the service as always is
I had my car serviced there and the service as always is great. The ladies at the desk are very nice. When my car was done everything about my car was explained to me and the price was affordable. Job well done !
I had my car serviced there and the service as always is
I had my car serviced there and the service as always is great. The ladies at the desk are very nice. When my car was done everything about my car was explained to me and the price was affordable. Job well done !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had an appointment yesterday, and they did a fantastic
I had an appointment yesterday, and they did a fantastic job on my cables for my battery/Radio
I had an appointment yesterday, and they did a fantastic
I had an appointment yesterday, and they did a fantastic job on my cables for my battery/Radio
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The team at Shively has always been helpful, quick and
The team at Shively has always been helpful, quick and communicate well in regards to the status of my vehicle. Definitely recommend!
The team at Shively has always been helpful, quick and
The team at Shively has always been helpful, quick and communicate well in regards to the status of my vehicle. Definitely recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very kind and attentive sales reps.
Very kind and attentive sales reps. The vehicle was ready for us to test drive when we arrived. There was no pressure. I never once felt like I was being pushed into something I didn't want. They worked out each of my concerns and we were able to come to an agreement that I felt good about. Nate was a pleasure to work with even as the dealerships closing time approached and as time ran over into their closing time, I never felt rushed or pushed through any process eventhough I took a long time debating, asking questions and thinking it over before coming to a decision. Overall I am happy with the vehicle. I feel good about the price, condition of the vehicle, thoughts on reliability, warranty, customer service, etc. Just felt good leaving with my vehicle and I am still happy a few days after taking the vehicle home.
Very kind and attentive sales reps.
Very kind and attentive sales reps. The vehicle was ready for us to test drive when we arrived. There was no pressure. I never once felt like I was being pushed into something I didn't want. They worked out each of my concerns and we were able to come to an agreement that I felt good about. Nate was a pleasure to work with even as the dealerships closing time approached and as time ran over into their closing time, I never felt rushed or pushed through any process eventhough I took a long time debating, asking questions and thinking it over before coming to a decision. Overall I am happy with the vehicle. I feel good about the price, condition of the vehicle, thoughts on reliability, warranty, customer service, etc. Just felt good leaving with my vehicle and I am still happy a few days after taking the vehicle home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
say that they can help, but unless you have perfect
say that they can help, but unless you have perfect credit they can't. right.
say that they can help, but unless you have perfect
say that they can help, but unless you have perfect credit they can't. right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
First time dealing with this business.
First time dealing with this business. Great service. Vehicle taken on for recall service. Was able to get vehicle in quickly.
First time dealing with this business.
First time dealing with this business. Great service. Vehicle taken on for recall service. Was able to get vehicle in quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase