Kenny Ross Chevrolet Cadillac

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.7
115 lifetime reviews.
  • Kenny Ross Somerset - Highly Recommended Dealershp

    I have had the best dealership experience in my life at Kenny Ross - Somerset, and I've worked with many dealers. Tanner was very eager, outgoing...

    Dealer Response

    Paul, we would like to thank you for your wonderful feedback about your experience at our dealership! We appreciate the feedback and are pleased ...


    Show Full Review

    I have had the best dealership experience in my life at Kenny Ross - Somerset, and I've worked with many dealers. Tanner was very eager, outgoing, knowledgeable in walking me through my vehicle features and seemed to be as excited as I was about my new vehicle (you can't teach that enthusiasm). Keri was extremely knowledgeable in finding and describing financial options available to me. Keri listened to my needs, she was patient with me as I requested help in running several different payment and term scenarios before finalizing the loan. I pay attention to the details, and most people just think I'm a pain, but not Keri. I got the feeling she had my best interest in mind. I also observed many people coming in asking Keri for her advise... I knew I was working with the best! I also worked with Mark and Doug too, these guys very personable and excellent to work with as well. The people at Kenny Ross Somerset make up a great team, you can tell they all have respect for each other too! What a great atmosphere. I'll be a repeat customer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, we would like to thank you for your wonderful feedback about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Keri and Mark so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review
  • Excellent customer service!

    I just purchased an used Silverado from Kenny Ross in Somerset and I was blown away by the level of customer service. Joey was a very easy to wor...

    Dealer Response

    Thank you for the wonderful five-star review, Jeremy! We're happy to know you had a great experience working with Joey to find your perfect car. O...


    Show Full Review

    I just purchased an used Silverado from Kenny Ross in Somerset and I was blown away by the level of customer service. Joey was a very easy to work with salesman and he did everything he could to make sure I could get into the Silverado at a price I felt comfortable paying. Even when I did not think we could reach a comfortable price due to depreciation of my trade Joey and the sales managers worked with me and made sure I got my truck at a great price. Never have I experienced such great customer service from a dealership in my life. Needless to say they have earned a life time customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful five-star review, Jeremy! We're happy to know you had a great experience working with Joey to find your perfect car. Our team works very hard to get each customer the best vehicle for them. Please let us know if we can help you in the future! Thanks again!


    Hide Full Review
  • AWFUL EXPERIENCE

    I had a very good experience purchasing my vehicle (Love the car) until I took it for regular maintenance under my GM certified warranty. The serv...

    Dealer Response

    Eric, thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this i...


    Show Full Review

    I had a very good experience purchasing my vehicle (Love the car) until I took it for regular maintenance under my GM certified warranty. The service was completed and I was told I owed for the oil change and tire rotation. I said that's not right because the car was GM certified and only 4,500 miles into my warranty. The dealership said it was not filed as GM certified. I reached back out to Tom Baglio would sold me the vehicle and he stated he could not remember if the car was certified or not even though we had multiple conversations around this fact because I live 90 minutes from the dealership and he told me I could take it to the Kenny Ross near my home for the the free services during the warranty. The car was also listed as a GM certified vehicle on their website when I was going through the purchase process. Tom was very helpful when I was purchasing the car but now he will not return my calls and has not followed up with me like he said he would. PLEASE DO NOT BUY A CAR FROM THIS DEALERSHIP OR TOM BAGLIO! They misrepresent their vehicles and do not work with customers to resolve their issues. My family and I, who have bought multiple vehicles from here will not be doing business with them anymore and are very disappointed in how Kenny Ross has handled this. We will be discussing our experience with all our friends and family to ensure no one purchases their vehicles from them going forward!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Eric, thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Jayson Miller | General Manager | jmiller2@kennyross.com


    Hide Full Review
  • The New Colorado

    I've bought several new vehicles in my lifetime. I decided I would treat myself to one last new truck. I've known Shawn Crawford for 15 years and ...

    Dealer Response

    Terry, thank you for sharing this feedback with us. I am always impressed by the work that Jon, Keri, and the rest of the team put in to ensure th...


    Show Full Review

    I've bought several new vehicles in my lifetime. I decided I would treat myself to one last new truck. I've known Shawn Crawford for 15 years and have bought many vehicles from the dealerships he worked for. I made one visit to him again at Kenny Ross Somerset and we set out to get a new Colorado. GM cancelled my first order since they were retooling for 2016 models. However Shawn located a 2015 with all the equipment on it I wanted. I went all out on this one and have the nicest new vehicle I ever purchased. Not only is it eye catching but it drives and handles fantastic. Jon Kiser Internet Sales Consultant took me thru the new technology features I've never had before. He did a great job! Keri Prediger, Finance Manager got me a fantastic loan rate and in addition I purchased an extended warranty to cover everything on my vehicle well past the 100,000 mile mark. I don't know how anyone could get a better deal with such 'hands on' attention from the personnel at this dealership. Kenny Ross's Somerset dealership definitely made my car/truck buying experience enjoyable!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, thank you for sharing this feedback with us. I am always impressed by the work that Jon, Keri, and the rest of the team put in to ensure that our customers have a customized and positive car-buying experience. Please enjoy your new 2015 Chevrolet Colorado, and do come back to visit us again! Best, Jayson Miller - General Manager - jmiller2@kennyross.com


    Hide Full Review
  • Good service

    I did not know my inspection was due. The technician spotted this and informed me. She made sure all the necessary parts and paper work was comple...

    Dealer Response

    Thank you for this amazing feedback, Richard! I am pleased to hear that our team did an amazing job ensuring all the necessary parts and paper wor...


    Show Full Review

    I did not know my inspection was due. The technician spotted this and informed me. She made sure all the necessary parts and paper work was complete. She went beyond her job kudos for her.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this amazing feedback, Richard! I am pleased to hear that our team did an amazing job ensuring all the necessary parts and paper works are completed and that they went above and beyond to assist you during your visit. Thank you and we look forward to seeing you again! Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review
  • Great service

    Everyone is very friendly and very helpful. They helped me purchase a great car and now when I visit for oil changes and tire rotation the service...

    Dealer Response

    Thank you for leaving us this great review, Maureen. We are very happy to hear that we could be so helpful during your recent visit with us. We ar...


    Show Full Review

    Everyone is very friendly and very helpful. They helped me purchase a great car and now when I visit for oil changes and tire rotation the service department personnel are wonderful. I trust them completely!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Maureen. We are very happy to hear that we could be so helpful during your recent visit with us. We are happy that we earned your trust and we look forward to seeing you back again in the future! Take care. Best, Rich Simon | General Manager | rsimon@kennyross.com


    Hide Full Review
  • Great service, great people

    I was greeted immediately upon entering the service department. Everyone was friendly and professional. The waiting room was comfortable with a ...

    Dealer Response

    Thank you for using our service department and the kind words about the dealership. We plan to continue giving a professional and friendly custome...


    Show Full Review

    I was greeted immediately upon entering the service department. Everyone was friendly and professional. The waiting room was comfortable with a tv, reading material, vending machines, coffee, tea, donuts, and popcorn!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for using our service department and the kind words about the dealership. We plan to continue giving a professional and friendly customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review
  • greatest salesperson

    Perfect best salesperson and service department friendly clean showrooms. Great parts department go out of their way to make you feel like family

    Dealer Response

    Thank you for this excellent review, Jeffrey. We are so happy to hear that we could make you feel like a part of the dealership family with your r...


    Show Full Review

    Perfect best salesperson and service department friendly clean showrooms. Great parts department go out of their way to make you feel like family

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review, Jeffrey. We are so happy to hear that we could make you feel like a part of the dealership family with your recent visit. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review
  • Great Place to buy a vehicle

    Fast, friendly, and got me the truck I was looking at for the payment that fit my budget. I feel like family when I walk into Kennyross. Mr. Shaff...

    Dealer Response

    Matthew, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we ...


    Show Full Review

    Fast, friendly, and got me the truck I was looking at for the payment that fit my budget. I feel like family when I walk into Kennyross. Mr. Shaffer is helpful and treat you like a old friend. Thanks Kennyross! I love my new truck!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matthew, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. I am happy to heat that Mr. Shaffer was there to assist your throughout the entire process. Congratulations on your new truck. We look forward to the opportunity to see and service you in the future! Be sure to like us on Facebook and follow us on Twitter to catch all the specials! Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review
  • Great service, once again.

    I spoke with a new customer service representative, I failed to catch his name, but he was great. I had scheduled on-line and had a confirmation ...

    Dealer Response

    Hello Kathryn and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and custo...


    Show Full Review

    I spoke with a new customer service representative, I failed to catch his name, but he was great. I had scheduled on-line and had a confirmation but it didn't show up at their end. He worked me in anyway and my wait time was very short.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kathryn and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you follow us on Twitter and like us on Facebook to get all the good service deals! Best, Doug Rea | General Manager | drea@kennyross.com


    Hide Full Review