Bob Caldwell Chrysler Jeep Dodge RAM

Reviews

Average Ratings

4.6
117 lifetime reviews.
  • Fantastic sales team

    We popped into the dealership on a whim to check out a Wrangler Unlimited. They had a great selection and not knowing much of a difference in mode...

    Dealer Response

    Kritzer, you found the right season to purchase the right vehicle! Happy to hear everything progressed smoothly throughout the transaction and ap...


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    We popped into the dealership on a whim to check out a Wrangler Unlimited. They had a great selection and not knowing much of a difference in models, our consultant was a huge help. He asked the right questions to determine what would work best for our family and made recommendations on which options would fit our budget. We weren't planning to trade in our SUV but to private party sell for a better return. After better understanding their lease program and their transparency with the numbers, we ended up leaving our vehicle and driving a new Wrangler home the very next day. Five stars for their service, efficiency and knowledge. We are thrilled with the new Jeep!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kritzer, you found the right season to purchase the right vehicle! Happy to hear everything progressed smoothly throughout the transaction and appreciate the review! -Justin H (GM)


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  • Xavier is AWESOME

    Xavier and his team were awesome! My SUV wasn't the best and I was tried of the headache it was causing and they understood and worked with me and...


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    Xavier and his team were awesome! My SUV wasn't the best and I was tried of the headache it was causing and they understood and worked with me and made me a great deal! I appreciate how they treated me throughout the deal. They make you feel at ease and they do not let you leave with uneasiness. They go over everything with you and no detail let unturned. They gave me exactly what I wanted in a nice budget as well. I would definitely be returning to purchase another car with them!!!!! 10 out of 10 they get 12!!!! Thanks Xavier and congratulations!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • This was a great experience. Xavier was great.

    This was a great experience. Xavier made this fun and we never felt pressured at any time. I will be sure to mention him and the dealer to anyone ...

    Dealer Response

    Happy to hear that Xavier and support staff was able to meet expectations. Going into 4th quarter our goal is to increase and fine tune processes...


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    This was a great experience. Xavier made this fun and we never felt pressured at any time. I will be sure to mention him and the dealer to anyone in need of a new or used car. Awesome experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Happy to hear that Xavier and support staff was able to meet expectations. Going into 4th quarter our goal is to increase and fine tune processes throughout the organization. There are some things we do right, but many items we can improve upon. The goal is to make the customer say "WoW"! Thank you for the opportunity to earn your business Bill and truly appreciate the 5 star review. -Justin H (GM)


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  • Janette Day at Bob Caldwell on Morse rd

    Great experience at Bob Caldwell on Morse rd Columbus Ohio. Janette Day really worked hard to get me into a great vehicle while staying in my bud...

    Dealer Response

    Janette's first review and positive one at that, thank you Tyrone for taking the time! This is Janette's first full month but no stranger to the ...


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    Great experience at Bob Caldwell on Morse rd Columbus Ohio. Janette Day really worked hard to get me into a great vehicle while staying in my budget. The one on one experience made me feel like they really cared about my needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Janette's first review and positive one at that, thank you Tyrone for taking the time! This is Janette's first full month but no stranger to the business, We were conversing 3 days ago in regards to her comfort level and very encouraged how she handles herself on the floor. Tyrone, reviews like this reinforce her comfort and increases her personal and corporate marketability. For that we thank you! Hope you enjoy your new vehicle and happy to help if anything pops up. -Justin H (GM)


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  • See Xavier!

    Xavier was by far the best salesman I have encountered. Not once did I feel pressured into purchasing. Do not plan to go to anybody else except hi...

    Dealer Response

    Very satisfied with Xavier's work ethic and professionalism. He has also built himself and Bob Caldwell a strong portfolio of positive reviews. ...


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    Xavier was by far the best salesman I have encountered. Not once did I feel pressured into purchasing. Do not plan to go to anybody else except him. Highly satisfied with his service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Very satisfied with Xavier's work ethic and professionalism. He has also built himself and Bob Caldwell a strong portfolio of positive reviews. Appreciate you taking the time to recognize his efforts and improve our companies online reputation. Thank you for the opportunity to earn your business. -Justin H (GM)


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  • Poor Quality

    The used car department the sales person lyed to me about the car. The car tail gate sensor kept going off and the used car salesman refuse to fi...

    Dealer Response

    Well sorry to hear this Mike. If your issues have still not been resolved please reach out so I can get my hands dirty (614-888-2331 or justin@ca...


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    The used car department the sales person lyed to me about the car. The car tail gate sensor kept going off and the used car salesman refuse to fix it or the scratches and dents that it had. When I drove it something seem wrong with the transmission and I was just glad I made it back. Caught the salesman picking his nose while I was talking to him.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Well sorry to hear this Mike. If your issues have still not been resolved please reach out so I can get my hands dirty (614-888-2331 or justin@caldwellchrysler.com). Without formal names I'm unable to target customer information nor sales person but would be interested to find out who our nose picker might be. -Justin H (GM)


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  • Great customer service!

    Xavier was very pleasant, patient and he answered all my questions . He made the whole process smooth! Great customer service!

    Dealer Response

    Constant praise for Xavier throughout the reviews. Appreciate your business and time to help Xavier and Bob Caldwell increase our online reputati...


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    Xavier was very pleasant, patient and he answered all my questions . He made the whole process smooth! Great customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Constant praise for Xavier throughout the reviews. Appreciate your business and time to help Xavier and Bob Caldwell increase our online reputation! Let us know if there is anything else we can assist with. -Justin H (GM)


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  • Great car dealer who listens and helps

    I worked with Xavier to purchase a used vehicle. This was the first dealership to listen to my car needs and my budget. He was very knowledgeable,...

    Dealer Response

    Appreciate the accolades and happy to hear Xavier was a good listener. The sales mgmt team is stronger than I have witnessed in the last 10 years...


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    I worked with Xavier to purchase a used vehicle. This was the first dealership to listen to my car needs and my budget. He was very knowledgeable, honest and was always trying to help me in the end. I also had an opportunity to experience how management handles things and from every level this dealership is just run better than the others I experienced. I ended up choosing a vehicle from them not only because it was the car within my budget but also because of the added service. Absolutely recommend this company and Xavier.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Appreciate the accolades and happy to hear Xavier was a good listener. The sales mgmt team is stronger than I have witnessed in the last 10 years. Very fortunate to have people working here that treat it like their own. Thank you for your business and willingness to share your positive experience. -Justin H (GM)


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  • great service

    I am writing this letter to applaud for Damion Reed at service department. I am working for Ohio State, and I took our research truck to Bob Caldw...

    Dealer Response

    Thank you Qiang for taking the time to recognize Damieon and Service. They rarely receive praise and often are left defending themselves so thank...


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    I am writing this letter to applaud for Damion Reed at service department. I am working for Ohio State, and I took our research truck to Bob Caldwell this morning. During the service, Damion showed his professionalism and friendly hospitality. More importantly, he initiated to fix the recall issues to remove safety concerns. I see integrity, honesty and honor from this man, and he will be an great asset to establish Bob Caldwell's reputation.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Qiang for taking the time to recognize Damieon and Service. They rarely receive praise and often are left defending themselves so thank you for the motivation! Hope everything is running great and happy to help when needed. -Justin H (GM)


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  • Excellent Customer Service!

    I had a wonderful experience yesterday working with Cortney H. He was so helpful and thorough and answered every question that I had. It was my fi...

    Dealer Response

    Cortney lighting up the review boards! Thanks Krista for taking a chance on Caldwell. As always, happy to assist with any questions or concerns ...


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    I had a wonderful experience yesterday working with Cortney H. He was so helpful and thorough and answered every question that I had. It was my first time purchasing a car on my own and he was so kind and made the process a breeze. I would definitely recommend Bob Caldwell and Cortney to all my friends and family!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Cortney lighting up the review boards! Thanks Krista for taking a chance on Caldwell. As always, happy to assist with any questions or concerns during and throughout your vehicle ownership and it was great to meet and work with you. Appreciate the business and five star review! -Justin H (GM)


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