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I have always been pleased with the Service Department at Bob Robinson Chevrolet. I have known Linda Reese (Assistant Service Manager) and Donnie Bowman... (auto mechanic) since I purchased my 2003 Aztec. At that time, they both were part of the service team at the Welty dealership in town. Welty was then purchased by Bob Robinson and they wisely chose to retain both Linda and Donnie in their dealership. When it came time to buy a new car, I followed Linda and Donnie to the new dealership. I am a proud owner of a 2011 Chevy Equinox. My recent visit to the service department was to correct a problem I had with my steering wheel. I had just brought my car in for a 5000 mile oïl change and tire rotation. When it was done, I drove home and noticed a shimmy in the steering wheel. Donnie rotated and balanced all four tires but the shimmy still persisted. Sean Crow (Service Manager) decided to remove the tires from a new car and put them on my car. That way, we found out there was nothing wrong with the car itself. Donnie then tried using a special machine that perfectly aligned the "sweet spots" of both the rim and the tire on all four wheels. That was the solution! It took a lot of work and patience on the part of Linda, Donnie, and Sean to solve the problem. (It took three different visits to the service department!) In the end, it was no cost to me. That is why I will purchase my next new car at Bob Robinson Chevrolet. This is a true commettent to both a vehicle and a service department. I might add that, eventually, I will be replacing my current Equinox with a new one. I have never repeated car models before. That should tell you something!
By far the worst experience I’ve ever had. Advisors are nowhere to be found when you have a question. I was told that it would only take an hour... or so. It’s been 5 hours and I’m still sitting here with no answers. And it was a simple repair. I will never come here again.
Salesman was very good and took care of all my questions and got me the best deal on my truck. Thank you Cory for all your help.
Caleb was awesome from the moment I walked through the door with a broken down truck.
They were too busy to deal with my car issues or even listen to me. Car is still making same noise as when I brought it in. I was told they found a loose... part that was replaced (right side). told me "don't know if that fixed your problem'"no it did not, still making same noise and if they would have drove it they would have heard the noise and also that it was coming from the left side not the right. Was told on another issue that there was no code showing so it would be very hard to diagnose, looked it up myself and had the answer in less than a minute, and had previously called over asking if there was an issue with this problem and told over the phone exactly what it was. I don't appreciate being basically lied to, if you don' t have the time i can reschedule. They also tried to pacify me with acting like they were doing me a favor regarding the insurance on the car , which was a line a bull, considering the insurance does't care when or how many times you bring it in to get it fixed as long as they have approved the work. I have had an issue almost every time I bring the car over.
Great service and personable sales reps. We are repeat customer because we always get great service.
Liked everything about this place but they really give it to you when you see the bill, They are way over priced.
Excellent! My salesman Eddie Waseman went above and beyond to get me what I was looking for and the best deal possible. Will recommend them to anyone in... the market for a new or used car. The finance dept was very courteous and made all the paperwork as painless as possible. I've use the body shop and service dept in the past and will continue to do so. A great experience overall.
This dealership is fantastic! I leased my new Malibu from here and everyone was wonderful! This is the only place I will buy my cars :)
Very helpful and responsive dealership. Seemed to care about my wants and needs rather than just making the sale. Caleb was great, he was very helpful... and informative when it came to picking the right vehicle for me. Prices were fair to begin with so haggling wasn't necessary. Once the vehicle was selected, financing was painless. Aaron was great and explained the paperwork accordingly. I even got to purchase a warranty to extend the factory warranty! After, the owner, Roberta greeted and thanked me for my business. I think they've earned a lifelong customer in me!