Whiteside Chevrolet Buick GMC Cadillac of St. Clairsville

Reviews

Average Ratings

4.3
31 lifetime reviews.
  • Great service

    Our salesman Jeff Tomer was very professional, helpful and personable. He went above and beyond to help us obtain a car within our price range. I ...

    Dealer Response

    Darla, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Jeff was able to go...


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    Our salesman Jeff Tomer was very professional, helpful and personable. He went above and beyond to help us obtain a car within our price range. I have bought all my cars from Whitesides and will continue to do so.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Darla, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Jeff was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Tammy McVay - tmcvay@whitesides.com


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  • great service

    Quick and friendly service dept. Very good facilities and a beautiful showroom. Friendly people, well experienced and very motivated. Thanks!!!

    Dealer Response

    Gerald, thank you for sharing this great feedback with us. We feel our service department is what makes Whiteside Chevrolet Buick GMC Cadillac spe...


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    Quick and friendly service dept. Very good facilities and a beautiful showroom. Friendly people, well experienced and very motivated. Thanks!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gerald, thank you for sharing this great feedback with us. We feel our service department is what makes Whiteside Chevrolet Buick GMC Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Tammy McVay - tmcvay@whitesides.com


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  • Great service

    Everything went well , very good experience, would definitely recommend this dealer to anyone. Hours of service department will fit anyone's sche...

    Dealer Response

    Thanks for your feedback, Charles. I am happy to hear that everything went well for you. I will pass your feedback along to the team. Drive safely...


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    Everything went well , very good experience, would definitely recommend this dealer to anyone. Hours of service department will fit anyone's schedule.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your feedback, Charles. I am happy to hear that everything went well for you. I will pass your feedback along to the team. Drive safely. Regards, Tammy McVay - tmcvay@whitesides.com


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  • Bought a new car

    It was a very good experience and we were treated very well. This is the second new car I have purchased from Whiteside in the past 1 1/2 years an...

    Dealer Response

    Your great feedback truly made our day, Eugene. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team w...


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    It was a very good experience and we were treated very well. This is the second new car I have purchased from Whiteside in the past 1 1/2 years and have not had any probable at all.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your great feedback truly made our day, Eugene. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Tammy McVay - tmcvay@whitesides.com


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  • Email

    Emailed requests and never received any responses.

    Dealer Response

    Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that oc...


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    Emailed requests and never received any responses.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Tammy McVay - tmcvay@whitesides.com


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  • Information requested from internet ad.

    Requested info based in internet ad for used Buick Enclave. There were no pictures on Cars. com ad nor on Whiteside's website. Next day Theresa ...

    Dealer Response

    Art, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our co...


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    Requested info based in internet ad for used Buick Enclave. There were no pictures on Cars. com ad nor on Whiteside's website. Next day Theresa called-would I hold for a salesman? Yes. T.C. picked up. He did not know which car i called about, nor my name, phone number or email. All this was on the info request. T.C. said he would email me pictures of the car and deal numbers based on my trade vehicle. The next day, I got an email from Tammy saying Theresa would call-she already had done this. I never heard from T.C. nor anyone else. Cars.com said this dealership was 195 miles away. In fact, it is 340 miles away. I have moved my search elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Art, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Tammy McVay - tmcvay@whitesides.com


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  • Dealership experience

    These are great people. Really take care of their customers.

    Dealer Response

    Thank you for the kind words, Tony. We're completely committed to providing top quality service and we're thrilled to hear that your experience re...


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    These are great people. Really take care of their customers.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, Tony. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Whiteside Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Regards, Tammy McVay - tmcvay@whitesides.com


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  • L. & T. Hosterman

    This is the second vehicle we have purchased from Whiteside. We previously purchased a new 2014 GMC Sierra and dealt with Jolynn Peshek who was w...

    Dealer Response

    Thank you for leaving us this great review. We are very happy to hear that Jolynn could provide you with a second car buying experience that was j...


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    This is the second vehicle we have purchased from Whiteside. We previously purchased a new 2014 GMC Sierra and dealt with Jolynn Peshek who was wonderful to deal with. Our lastest purchase was a 2016 Equinox and we dealt with Darrin Wagner who was also a great salesperson - We have been very pleased with our previous purchase and the service department as well. We would definitely recommend Whiteside to friends and family as they are very easy to deal with and are willing to go the extra mile until you are satisfied.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review. We are very happy to hear that Jolynn could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Regards, Tammy McVay - tmcvay@whitesides.com


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  • Big Disappointment

    I am looking for a Cadillac EXT (truck) and saw one advertised with low mileage on website. Since I don't live in the area of this dealership, I m...

    Dealer Response

    Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken ...


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    I am looking for a Cadillac EXT (truck) and saw one advertised with low mileage on website. Since I don't live in the area of this dealership, I made a special visit to check out this vehicle. As I pulled into the lot, I saw a salesman lurking by the steps just waiting to pounce on me as soon possible. I had just turned off my vehicle and mentioned to my wife I saw him and BAM!! he was already at my front bumper wanting to know what vehicle I was interested in. He barely gave me enough time to get out of my vehicle which was enough to make me not even look at the vehicle I had come to see ; however, I did tell him and he proceeded to get the keys for a test ride. As we rode in the vehicle, he proceeded to chomp on gum he had in his mouth which was quite annoying. I asked him several questions, NONE of which he was able to answer for me. The vehicle was quite dirty both inside and out not giving a very good first impression. When I asked him about it, he said that they don't clean a vehicle until you buy it. My present Cadillac dealer would never show a used vehicle in such horrible shape. Given the first impressions of this dealership, not taking the initiative to present a clean, outstanding vehicle (even though it was used and relayed to me that it was on the lot for at least 11 days -- more than enough time to at least clean the interior) or train their sales associates to act professionally, I will never be back there for any reason. Cadillac has their "Certified Pre-Owned" inspection. This salesman/dealership told me that they do not do that. Why would I want to buy a vehicle from them?

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, Tammy McVay - tmcvay@whitesides.com


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  • Awesome staff

    Staff was awesome. Very friendly. Dealership clean large selection of vehicles

    Dealer Response

    Thanks for the great rating! I am pleased to hear that everything went well for you. If we can assist you with any of your other automotive needs,...


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    Staff was awesome. Very friendly. Dealership clean large selection of vehicles

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great rating! I am pleased to hear that everything went well for you. If we can assist you with any of your other automotive needs, please let us know. Thank you, Tammy McVay - tmcvay@whitesides.com


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