New 866-519-3944 Dealer Website
Used 866-454-1750 Email Dealer
Service 888-323-4816

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
Average based on 173 reviews.
  • Great car buying experience

    My salesman Phil harnesh was very knowledgeable in dealing with him two prior times he knows me well and knows what I want in a vehicle kelle...


    Show Full Review

    My salesman Phil harnesh was very knowledgeable in dealing with him two prior times he knows me well and knows what I want in a vehicle keller brothers will have my recommendation

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • A Business Built on Customer Service and Ethics!

    We have been happy with the service dept at KBF Lititz and have used them exclusively for a little over two years. With our very first visit, we ...


    Show Full Review

    We have been happy with the service dept at KBF Lititz and have used them exclusively for a little over two years. With our very first visit, we felt confident that we had come to the right place to maintain our hybrid. Their service technicians are up on all of the latest technology that Ford is offering in their vehicles these days...we had been with a different dealer, but were not happy with the quality of service or with their people skills. We can genuinely tell you that Keller Bros'. customer service, their attention to detail, and the way they go above and beyond is not like any other dealer we have dealt with. However, this past week, they took things to a whole other level! AFTER having our car for a week to solve a puzzling problem and waiting several days for an unusual part, we paid our (very reasonable) bill on Saturday and happily headed back home in our car. Monday, Chris Keller (service dept) made a follow-up call to see how the car was running AND to let us know that he had gone back over our service history and discovered that during one of our service appts. to correct a recall, they MAY have actually caused the loose connection in the wiring harness that they had to repair last week. Therefore, they were refunding our money for that repair because it wasn't fair to charge us if it was their fault. I WAS AMAZED! I cannot imagine many companies out there today who would have gone the extra step all last week trying to resolve the problem....and then to go the extra MILE to do follow-up research AND then to admit to the customer what they suspect happened and refund the repair fees? We would never have known...but they would and couldn't let it go that way. KELLER BROTHERS FORD...with this kind of business model, you know how to get a customer, treat a customer, and KEEP a customer. WE LOVE YOU!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Keller Bros. Review

    Everything went well, as expected from previous experience.

    Dealer Response

    Hi, William! We are happy to hear of your positive experience with our dealership. It's good to hear our team is living up to the promise of provi...


    Show Full Review

    Everything went well, as expected from previous experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, William! We are happy to hear of your positive experience with our dealership. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


    Hide Full Review
  • Kevin Burke

    Great staff, efficient service, competitively priced. I would always recommend Keller Bros Ford.


    Show Full Review

    Great staff, efficient service, competitively priced. I would always recommend Keller Bros Ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • ????????

    Because of who YOU are even your customers are pleasant to talk with. Most waiting rooms no one talks to anyone else. A polite conversation is t...

    Dealer Response

    Thanks so much for your feedback, Dawn. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us ...


    Show Full Review

    Because of who YOU are even your customers are pleasant to talk with. Most waiting rooms no one talks to anyone else. A polite conversation is the usual in your waiting room. The cookies are the icing on the cake. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback, Dawn. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there's anything else we can do for you.


    Hide Full Review
  • Professional Sales and Service Experts!

    I purchased a 2011 Lincoln Navigator through Brian Zipko in February 2015. I was very impressed and please with Brian and his team of experts. I h...


    Show Full Review

    I purchased a 2011 Lincoln Navigator through Brian Zipko in February 2015. I was very impressed and please with Brian and his team of experts. I have used your service professionals as well and would highly recommend Keller Brothers Lititz to friends and family. Keep up the great work!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • disaponited to say the least

    On February 22, 2016 I called the dealership to inquire about a 2011 ford ranger, we where told it was in good condition with only 50,000 miles on...

    Dealer Response

    Thank you for taking the time to leave us your honest feedback, BJ. We regret to hear that you were so displeased with the condition of the vehicl...


    Show Full Review

    On February 22, 2016 I called the dealership to inquire about a 2011 ford ranger, we where told it was in good condition with only 50,000 miles on it. We were told it was at there dodge dealership just up the street that they would have it brought down for us to see this was at 10am we told them we would be there at around 5pm. Myself and my son drove one hour and fifty minutes to see this vehicle. Upon arriving the vehicle was dirty and had scratches on all fenders. We explained to the you sales man that we where disappointed to see the condition of the vehicle after traveling so far we where lead to believe the vehicle was in good condition. No one even to the time to clean it for a ford dealership I found this very disappointing . He was nice and went to get a assistance manager who came out I did not get his name, he was rude to say the least, he stated that they did not have time to clean it and we could have it buffed out for $150.00 and he felt it would look great. I stated that this vehicle has been on there lot for almost 90 days and being a certified Ford dealership they should a buffed and clean the vehicle before a customer comes to see it not tell me to have it buffed out at cost to me, and someone should let us know the wear on the out side of the vehicle before we traveled that far there pictures they took of the vehicle did not show one scratch and I will tell you the entire vehicle was scratched to the degree buffing would not have taken most of them out. He continued to argue the point till I asked to see the general manager a gentle men came out and stated he was the general manager his answer that the asst. manager we spoke was in training and should not have spoke to us like that. His answer was that he runs the Keller Ford dealership and that the vehicle was brought down Keller Dodge dealership and they at that dealership do not do the same job as he requires his staff to do that if this vehicle was on his lot it would have been buffed and cleaned before we viewed it. I wonder if the owner Mr. Keller is aware of how his dealership are run and how his staff treat new customers. In closing I have purchased several vehicles and have never been treated like this at certified Ford dealership and if you are treated like this when you are looking to buy a vehicle I can only imagine what the service department must be like I plan to contact Ford also to advise them and will say be ware on purchasing any used vehicle form this deal ship.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your honest feedback, BJ. We regret to hear that you were so displeased with the condition of the vehicle you were interested in and caused you to feel this way. We take our clients' comments very seriously so we would appreciate the opportunity to speak with you regarding your experience. Please reach out to us at 717-949-2000 at your earliest convenience so we can understand what exactly went wrong and what we can do to still help you find the right vehicle that is perfect for you. We look forward to your call.


    Hide Full Review
  • FORD ESCAPE

    STAFF WAS VERY PLEASANT AND HELPFULL I AM A REPEAT CUSTOMER THANKS


    Show Full Review

    STAFF WAS VERY PLEASANT AND HELPFULL I AM A REPEAT CUSTOMER THANKS

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service

    2013 f-150 service was great and personnel were friendly

    Dealer Response

    Thank you for your kind words! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can ...


    Show Full Review

    2013 f-150 service was great and personnel were friendly

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


    Hide Full Review
  • Great dealership

    We purchased a used vehicle from your dealership recently. From start to finish everything went smoothly. Thanks to everyone at Keller for the goo...


    Show Full Review

    We purchased a used vehicle from your dealership recently. From start to finish everything went smoothly. Thanks to everyone at Keller for the good experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review