Family Ford

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 14, 2019

    Purchased a truck at another Ford dealer that had installed a NEW Motorcraft battery in it. 2 Months later it died. Tried to get it warrantied. First Gent... tells me I need the receipt from the replacement. Walk in with receipt and battery, but NO. It needs to be in the vehicle and tested from 30 min to 2 hrs before they can issue a replacement. I needed my vehicle so I purchased another battery. The numbers on Motorcraft batteries are apparently useless, as are the batteries ,unless you do not mind jumping through hoops to get it replaced. My new Interstate will not have that problem.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Matthew, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than ...a stellar experience here at Family Ford. Please give us a call at (866) 758-3606 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    November 6, 2019

    Saw a nice used Escape. We had been looking around the past 5-6 weeks for a 2010-2012 Escape for a 3rd vehicle. There were other in comparable price ranges... and mileage but this was local and I didn't have to run around 25-50 miles from home. That was worth it to me. The buying process was completed within 75 minutes, and that included a test drive. I wasn't there to haggle, and was in and out with what we wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greg, thank you for your kind words and congratulations on your new Escape. Our team is dedicated to providing top-quality service, and we're so happy... to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    October 11, 2019

    The car wouldn't start....Family Ford diagnosed the problem in a very timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2019

    Dealer ordered the part and had on site for my appointment to install.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janet, we appreciate your review of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    August 26, 2019

    The quality of their service has enabled me to drive trouble free over two million miles!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello John, thank you for your great comments about the quality of service we provide! We're always happy to take care of you if anything else comes u...p. Have a wonderful day!

  • 1.0 out of 5
    August 19, 2019

    Took my car to carlisle pa family ford to get a recall on an airbag and when i went to pick it up my dash had big gaps and it obviously wasnt put together... right. Asked them to fix it and they said their supervisor wasnt here so id have to come back. When i came back a mechanic was pushing and pulling on it then said theres nothing i can do but replace your dash, Eventually saying at my cost. now theres a huge gap with foam actually sticking out. Do yourself a favor and go elsewhere these idiots will screw your stuff up then leave you hanging!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Jake, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreci...ate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact us at (866) 758-3606 at your convenience and we'll do our best to make this right. We hope to hear from you soon.

  • 5.0 out of 5
    July 20, 2019

    Scheduled appointment for oil change and tire rotation. Friendly staff, work done on time, and for a fair price. Small town local dealer. I do not... care for mega dealers of today.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2019

    Very friendly, professional service. Service was completed in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, we are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll ...consider us again in the future! Safe travels!

  • 5.0 out of 5
    April 13, 2019

    excellent buying experience, vrey helpfull dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2019

    Dropped the vehicle off for service. They gave me a ride to my home and back to the dealership when the service was completed. Everything was done as expected... and the price was reasonable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

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