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We got our truck back. It has been at Bob Chapman ford in marysville Ohio for almost two months. I had a car hit the wheel and bumper. We had it towed... there and on the third day they called and told us they had the parts and can get it done that day and it as just over 800.00. I asked if the insurance company looked at it yet and they told me they will get back with me. After two more days I get a email from the insurance stating it was going to be 4200.00. I called Bob Chapman and they had to order the parts. The parts can in and they did not fit and they blamed that the insurance company ordered the wrong parts. And it kept getting worse from the lies and never took blame for anything. Joe Chapman had a tantrum on the phone with me about me accusing one of his employees lying to me. When we picked it up there where dirt and grease all over the inner door. I when in and told them one person got up with a can of spray and a reg and tried to clean it off. The manager pat told my wife they did not do it because they did not get in the truck. So do not trust this dealership for anything. We will never go back to them.
Buying our Explorer here was such a positive experience. They were honest, fair, and we genuinely felt like they tried to find us the best deal possible.... Thanks Stephan for a great Buying experience,.
We had a fantastic buying experience at Bob Chapman Ford! Brian was wonderful to work with, as well as Jody and Jason. They put their clients first and... use open communication throughout the process. We highly recommend this dealer for your car/truck needs!
Bob Chapman Ford has the BEST Customer Service hands down. Parts Department is the best. If your looking for a new or used vehicle, check them out.
We always are treated we'll at Bob Chapman Ford in Marysville. Good people with which to work and an excellent overall car buying experience. Check them... out!
Working with Joe Chapman, Jason and Jason was a wonderful experience. They were very professional and a pleasure to work with. The car we bought, a 2019... Ford Edge is also great. I highly recommend Bob Chapman Ford for your next car purchase.
This is the 2nd new F150 I have bought from Bob Chapman, I also bought a late model Ranger. The team they have here is great, from Don in sales to Jason... in finance and of course Linda and Jeff in service. Make the drive from anywhere, you will be completely satisfied here.
Great experience worked for me to get me in a new F150 this is my 5th new F150 and 2nd from Chapman's and if I have needs for another in the future I'll... be back t o see them....Thanks to all from the owner down the line
I had never met Keaton until I went to pick up my new vehicle. We had talked either by phone or through email. He made the process simple and actually... enjoyable!
Ask about a lease, the reply I received over the phone from sales...."who leases a 50K vehicle?" I don't know a few thousand people, us 4 times in a row... for my wife. Ask for amanger to call back attempted to contact twice more. No one returned calls, guess if they can't sell outright for mark-up not interested in dealing with you.