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Reviews

Average Ratings

4.5
34 lifetime reviews.
  • Absolutely a pleasure!

    While I'm never looking for a fight when I go to buy a car, as I woman I certainly am ready to deal with a lot of nonsense. Chapman Ford was ZERO ...


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    While I'm never looking for a fight when I go to buy a car, as I woman I certainly am ready to deal with a lot of nonsense. Chapman Ford was ZERO nonsense. I was greeted promptly, the salesguy (Jason) worked with me to find out what I was looking for and match it to what they had to offer. He was willing to have a car brought from another dealership, but we found one on the lot that met my needs. Throughout the whole process he treated me like a valued customer. Even though I had come with a male friend he learned who was doing the shopping right away and talked directly to me. This sounds like no big deal, but when you're female and trying to buy a car, it's a rarity! Working with the finance guy was just as great. He didn't try to push warranties or special services I didn't want, and he worked to not only provide what I did want in an extended warranty but looked at my driving habits and was able to get me a plan that fit my needs better than what I had initially asked for. He also listened to my desire to pay off my car early and was able to get me a loan with no early repayment fee. All in all it was a fast, friendly, and positive experience. I was in and out in under 3 hours, and that was with a full crowd of customers on a Saturday afternoon. I was happy to give this dealership my business, and would absolutely do it again and recommend them to friends and family and even internet strangers. It's not often that buying a car is a fun experience, but this time it truly was!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Used Truck

    Bought a used truck I saw online. Got a good deal from a very helpful salesman ( Joe Pratt) Good people to deal with.


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    Bought a used truck I saw online. Got a good deal from a very helpful salesman ( Joe Pratt) Good people to deal with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • OUTSTANDING!!

    First off, I figured it would be sketchy at best going in to a big dealer ship and not some small time dealer. I'm rebuilding my credit so its not...


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    First off, I figured it would be sketchy at best going in to a big dealer ship and not some small time dealer. I'm rebuilding my credit so its not the best. The sales team here at Bob Chapman Ford is outstanding!! Not only did they approve us, but, they spent 2 solid weeks looking for the exact truck I wanted. They did everything in the world to get it done and they did. I couldn't be happier with my purchase. If you want a new or used car/truck, this is the place to go. I can not say enough positive things about this place. I know I wasn't the easiest customer to deal with but we were treated with respect the whole way through. OUTSTANDING!!!! Special thanks to Nick H. , Jason, and Jodi.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Customer Service-New Ford Edge Purchase

    Joe Chapman and his staff are awesome. Purchase was smooth with an excellent price on our new Ford Edge. Vehicle was delivered on time as promis...


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    Joe Chapman and his staff are awesome. Purchase was smooth with an excellent price on our new Ford Edge. Vehicle was delivered on time as promised, cleaned up and ready to go. I would recommend Jason Beeney as your sales consultant. He is very professional, not pushy, and very knowledgeable about the Ford product line.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great shopping experience

    Chris and Jody made the purchase of my new to me car as easy as when my father was in the car business. The biggest difference is that I got to c...


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    Chris and Jody made the purchase of my new to me car as easy as when my father was in the car business. The biggest difference is that I got to choose the car, not told what I was going to buy. Everything was first class with the team at Bob Chapman Ford and would highly recommend them for both sales and service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Customer Service

    We recently bought two vehicles from Bob Chapman Ford. And plan to go back every time we'd need one. From the salesperson greeting you to the fin...


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    We recently bought two vehicles from Bob Chapman Ford. And plan to go back every time we'd need one. From the salesperson greeting you to the finance manager who takes care of your loan/paperwork , we have always experienced great and reliable service at this dealership. The owner, Mr. Joe Chapman, is their terrific leader, who personally ensures that you receive the time and attention that would make you feel welcome and served in your best interest. We highly recommend Bob Chapman Ford to all future car buyers. They make your car shopping experience easy and enjoyable!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • The PERFECT Experience

    We were so impressed with Bob Chapman Ford from start to finish. The entire staff was courteous and friendly. Our salesman, Don was especially acc...


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    We were so impressed with Bob Chapman Ford from start to finish. The entire staff was courteous and friendly. Our salesman, Don was especially accommodating as we were test driving three vehicles with our four-year-old son, Sam. Don treated us like family, and by the end of the day, we felt like old friends. We were able to purchase a like-new, perfect Ford Explorer with every feature we could ever want below the market value, and we received an extremely fair trade on our Ford F-250. Jason made the paperwork a cinch and was also so kind to our son. He offered us incredibly well-priced extra warranty/insurance options and explained everything very clearly and concisely. The facility was extremely clean and neat, and very comfortable as we spent a few hours there. They have a lovely set up for customers. We are thrilled to have found such a nice group, and we look forward to purchasing all of our future vehicles from this dealership, as we have just recently moved back to the area and plan to be here for life. We have been a Ford family since 2008, and don't have any reason to ever change that. ¿¿

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Outstanding!

    I hate shopping for cars! But, the experiences I have had at Bob Chapman have made it so positive and easy! My husband and I have purchased two ve...


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    I hate shopping for cars! But, the experiences I have had at Bob Chapman have made it so positive and easy! My husband and I have purchased two vehicles with sales person, Don Plumadore. Each time we felt at ease as though dealing with family! No high pressure, great customer service! We won't go to any other dealer!! Everything about this dealership and Don, our salesperson, is first rate class!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Very happy

    Just purchased a new 2015 F150 supercab from Nick at Chapman's. This was one of the easiest purchases i have done. The loan process was so smooth....


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    Just purchased a new 2015 F150 supercab from Nick at Chapman's. This was one of the easiest purchases i have done. The loan process was so smooth. They came in under my budget. I hope i find the service department as helpful as Nick was when i need them down the road.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst car I ever bought and I'm 50 years old

    Bought 04 Expedition from them told them something was wrong with the transmission guaranteed me there wasn't cuz they're the oldest dealership in...


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    Bought 04 Expedition from them told them something was wrong with the transmission guaranteed me there wasn't cuz they're the oldest dealership in Ohio and they're honest and wouldn't sell anything that was broken but month later had to put a torque converter in a couple months later transmission couple of months later intake manifold the absolute worst car I've ever bought

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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