L. B. Smith Ford Lincoln, Inc.

New 888-826-6077 Dealer Website
Used 888-827-1832 Email Dealer
Service 888-260-5682

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Reviews

Average Ratings

4.9
Average based on 289 reviews.
  • Everyone was friendly and helpful.

    My salesman Bill explained everything about the car in a concise and understandable way. He was knowledgeable and very personable.

    Dealer Response

    Thank you for taking the time to write about your experience with us, Carol! At LB Smith Ford Lincoln, we work very hard to provide each of our cu...


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    My salesman Bill explained everything about the car in a concise and understandable way. He was knowledgeable and very personable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write about your experience with us, Carol! At LB Smith Ford Lincoln, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Bill was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • Fast & efficient service

    They treated me with respect & the service was fast & efficient. I've always received great service at LB Smith Ford.


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    They treated me with respect & the service was fast & efficient. I've always received great service at LB Smith Ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buying experience

    Buying was quick and easy. The employees I dealt with were very knowledgeable and courteous and helped me through the purchasing process quickly ...


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    Buying was quick and easy. The employees I dealt with were very knowledgeable and courteous and helped me through the purchasing process quickly and efficiently.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and a truely professional staff.

    Always treated with outstanding courtesy and as an inportant customer. The entire staff goes the extra mile. The facility is clean and the custome...

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, James. We plan to continue giving great customer service and a comfo...


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    Always treated with outstanding courtesy and as an inportant customer. The entire staff goes the extra mile. The facility is clean and the customer waiting area is comfortable. Also your vehicle is returned clean.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, James. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • Excellent Service

    The work done was perfect and the result was Excellent. The people I dealt with were pleasant, considerate and interested in seeing that my vehicl...

    Dealer Response

    Carol, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time...


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    The work done was perfect and the result was Excellent. The people I dealt with were pleasant, considerate and interested in seeing that my vehicle was returned to me in a timely manor.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carol, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing LB Smith Ford Lincoln for your vehicle needs. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • Great service

    Service advisors are great to work with and knowledgable, clean faculty, always wash the car weather permitting, convenient shop hours

    Dealer Response

    Steven, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciat...


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    Service advisors are great to work with and knowledgable, clean faculty, always wash the car weather permitting, convenient shop hours

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steven, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At LB Smith Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • Great Service

    This time I had a last minute conflict where I had to attend a doctor visit with my very sick aunt who is currently in rehab. I wasn't able to ma...

    Dealer Response

    Thank you for this excellent review, Phyllis. We are so happy to hear that we could make you feel like a part of the LB Smith Ford Lincoln family ...


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    This time I had a last minute conflict where I had to attend a doctor visit with my very sick aunt who is currently in rehab. I wasn't able to make my 900 am appointment and thought I would have to reschedule. I contacted my service manager Russ Gibbons and he told me to bring it in when I could which I was able to do that same day before noon. I was so grateful for the help because I also have a mom with Altzheimers in rehab and getting the time to take care of any personal appointments is very hard. I love LB Smith Ford. I feel like family there. And I can't say enough about my service rep Russ Gibbons....He is GREAT!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review, Phyllis. We are so happy to hear that we could make you feel like a part of the LB Smith Ford Lincoln family with your recent purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • friendly and nice waiting area

    Friendliness of the employees.any questions answered and explained . Nice to be able to get a drink while waiting for work on car.

    Dealer Response

    Rita, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from LB Smith Ford Lincoln. I...


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    Friendliness of the employees.any questions answered and explained . Nice to be able to get a drink while waiting for work on car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rita, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from LB Smith Ford Lincoln. If there is anything more that we can do, please come back and see us again. Take care! Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • Asked for specific parts was handled perfectly

    This time I asked if your service center could use ceramic brake pads and your team was extremely helpful in fulfilling my request. The service ...

    Dealer Response

    Vaughn, it is wonderful to hear that our staff at LB Smith Ford Lincoln was able to provide you with a great experience! We really appreciate this...


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    This time I asked if your service center could use ceramic brake pads and your team was extremely helpful in fulfilling my request. The service was done quickly and as promised. I was also happy with the price of the product as well. Overall a great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vaughn, it is wonderful to hear that our staff at LB Smith Ford Lincoln was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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  • F150 from LBSmith

    Bill Yovanovich was very accommodating and offered lots of information regarding the F150 I was considering. Purchase was very fast and convenient.

    Dealer Response

    Kenneth, thanks so much for this 5-star review about your sales experience! We always enjoy hearing from our customers. I am pleased to hear that ...


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    Bill Yovanovich was very accommodating and offered lots of information regarding the F150 I was considering. Purchase was very fast and convenient.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kenneth, thanks so much for this 5-star review about your sales experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Regards, Rob Ehrbar; (717) 761-6700; ehrbar@lbsmith.org


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