Reviews

Average Ratings

4.9
455 lifetime reviews.
  • Very pleased

    I bought a new 2017 Subaru Forester last week. The sales representative was very thorough and attentive to my needs and went above and beyond to n...

    Dealer Response

    Jennifer, thank you so much for the positive review! If you're ever in need of more help, please let us know!


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    I bought a new 2017 Subaru Forester last week. The sales representative was very thorough and attentive to my needs and went above and beyond to negotiate a deal. He went even farther at the end when we discovered a small scratch on the vehicle and I almost walked. They were patient and professional through the whole process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jennifer, thank you so much for the positive review! If you're ever in need of more help, please let us know!


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  • Refused responsibility for tech's carelessness.

    I recently had my 2018 STI with only 350 miles serviced at Faulkner Subaru due to being misaligned from the factory. Upon return of my vehicle, I ...


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    I recently had my 2018 STI with only 350 miles serviced at Faulkner Subaru due to being misaligned from the factory. Upon return of my vehicle, I noticed my trip meter had registered 15.7 miles, my boost gauge's peak PSI had been reset to zero, and the SI-drive system had been switched from intelligent to sport mode. The mileage is the least of my concern as I can understand the need to thoroughly test the alignment. But the other two indicate to me that the vehicle had been driven hard and/or carelessly by a technician during the recommended 1,000 mile break-in period, with the boost gauge being reset to hide the peak that it hit while driven in sport mode. I contacted both the service manager and my service advisor to discuss the situation. I was told by the service manager that the technician denied changing these settings and may have 'accidentally bumped a button'. For one, is the technician really going to admit that they did this? Not likely. And also, both of these items require intentional actions to reset (the boost gauge is a press and hold for approximately 3 seconds and the SI-drive mode requires turning a knob by hand). Neither one, let alone both, are likely at all to be set accidentally. It's extremely disappointing to have custom-ordered my STI, waited two months for it to arrive, and followed the break-in recommendations religiously... just to have someone else treat it carelessly in the first few hundred miles. Now I have to be concerned about issues that could arise in the future from that sort of treatment. I've purchased 2 vehicles and have had 3 of my Subarus serviced at Faulkner Subaru, but needless to say I will likely be taking them elsewhere from now on.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Car inspection & emissions check on 06/09/17

    Excellent service and an eagerness to see that all of my concerns were met. I am never disappointed with the care and personal attention they pro...


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    Excellent service and an eagerness to see that all of my concerns were met. I am never disappointed with the care and personal attention they provide.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Oil change

    I received excellant service in a timely manner. The staff is always pleasant and accommodating.


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    I received excellant service in a timely manner. The staff is always pleasant and accommodating.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service

    Nice job. Nice people. Fifty characters! Seriously???


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    Nice job. Nice people. Fifty characters! Seriously???

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mister

    Professional respectful expedient efficient straightforward


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    Professional respectful expedient efficient straightforward

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Forester

    Everyone at the dealership was very nice and helpful


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    Everyone at the dealership was very nice and helpful

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Faulkner Subaru Service

    Thorough, friendly, timely, recommendations for future tire needs


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    Thorough, friendly, timely, recommendations for future tire needs

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Had a dead battery. I called them to check it after a jump in late afternoon. They got me in, checked the battery and discovered I was nearly due ...


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    Had a dead battery. I called them to check it after a jump in late afternoon. They got me in, checked the battery and discovered I was nearly due for an oil change. Got that done as well and was out of the in less then an hour.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • J Hocker review

    Polite, not pushy, accommodating , Dan was the best. Sent a friend the next day


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    Polite, not pushy, accommodating , Dan was the best. Sent a friend the next day

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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