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Reviews

Average Ratings

3.6
13 lifetime reviews.
  • Great Service for a Great Car

    My Car Salesman was Great, Tyler Kauffman. He told me a lot about my Veloster before i bought it. He seemed very knowledgeable. Then i went to Ras...


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    My Car Salesman was Great, Tyler Kauffman. He told me a lot about my Veloster before i bought it. He seemed very knowledgeable. Then i went to Rasheed who helped me with a lot of Insurance questions and financing options and also helped me pick the warranty that was best for me. Great experience, I recommend this dealership to anyone who wants a good experience buying a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buying my TDI.

    Tawona was awesome! She made car buying so easy and smooth, I wish everyone was like that! Sutliff VW in general made my buying experience 100% en...


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    Tawona was awesome! She made car buying so easy and smooth, I wish everyone was like that! Sutliff VW in general made my buying experience 100% enjoyable! Definitely recommend Sutliff VW for your new car. - Mike

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent dealership

    Our salesman Kevin Thrush was helpful and made the process easy to navigate. I would return to dealer for another car. Very professional and court...


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    Our salesman Kevin Thrush was helpful and made the process easy to navigate. I would return to dealer for another car. Very professional and courteous service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Tammy May

    Best car buying experience ever. I'd definitely would buy another car fro Sutliff.


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    Best car buying experience ever. I'd definitely would buy another car fro Sutliff.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Service

    Service center is poor at best. 2006 Passat has oil problem that they can not fix. Will never buy another car from this dealer.


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    Service center is poor at best. 2006 Passat has oil problem that they can not fix. Will never buy another car from this dealer.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Department is not Accomodating

    Drove an hour and a half to drop car off for a scheduled service only to get there and hear "sorry we can not get your car in till 2 days later an...


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    Drove an hour and a half to drop car off for a scheduled service only to get there and hear "sorry we can not get your car in till 2 days later and have no loaner vehicle for you" Extremely disappointed in the customer service within the service department. I will not be returning.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Flawless Experience

    Flawless Experience! Sutliff is a top notch dealership. They listen to their customer and they provide a stress free experience. We purchased a CP...


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    Flawless Experience! Sutliff is a top notch dealership. They listen to their customer and they provide a stress free experience. We purchased a CPO Jetta for our daughter and it was an excellent experience. Quality, value, fairness, and trust would be how I describe this dealership. Thanks to Janelle, Mike, and Rasheed for making this a fantastic purchasing experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used car service

    Very professional , quality repair service department with superb front desk people , special thanks to Matt , friendly , understanding , clear an...


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    Very professional , quality repair service department with superb front desk people , special thanks to Matt , friendly , understanding , clear and instructive thanks again for really good job .

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Used car

    Bought used Golf , first week twice back for complaints , loud noise from rear wheel ,its nothing drive a week it will be gone they said .It is no...


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    Bought used Golf , first week twice back for complaints , loud noise from rear wheel ,its nothing drive a week it will be gone they said .It is not gone , hot spot rotors gestimate, 2nd problem -check engine light on after 3 days driving , code po420 catalytic converter and/ or sensors . No charges first time . Back to service (30 days warranty ) drop it night before , first day waiting no call back , I called 4pm car not ready yet need another day ok , a very nice customer service I have to admit . Short on sales and finance staff waiting long .New inspection stickers on windshield hoping it will run at least 30 days w /no problems , wrong again. Frustrated yes , disappointed very it is first car for my daughter .Still wonder how did it passed inspections and failed right out the door after 50 miles only ?Will see tomorrow what customer loyalty stands for , when they hit me with repairs estimate. My 3rd Golf from this dealer , 2 new 1 used .New car experience very positive but don't buy used car from this dealer .Male 55 years old

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Superb!!

    I have been using Sutliff VW for years. I used to have a Saturn when they were a Saturn dealer. I am now on my 2nd VW. The service department sold...


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    I have been using Sutliff VW for years. I used to have a Saturn when they were a Saturn dealer. I am now on my 2nd VW. The service department sold me on this place years ago. Their techs and service folks are all very professional. Most of their Saturn folks stayed when they became a VW dealer. I would have never considered a VW but I have been very pleased with VW thanks to Sutliff. The VW does feel a lot safer than other cars. And my TDI gets 50 mpg on the highway.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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