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Reviews

Average Ratings

3.1
Average based on 10 reviews
  • Great Service for a Great Car

    My Car Salesman was Great, Tyler Kauffman. He told me a lot about my Veloster before i bought it. He seemed very knowledgeable. Then i went to Ras...


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    My Car Salesman was Great, Tyler Kauffman. He told me a lot about my Veloster before i bought it. He seemed very knowledgeable. Then i went to Rasheed who helped me with a lot of Insurance questions and financing options and also helped me pick the warranty that was best for me. Great experience, I recommend this dealership to anyone who wants a good experience buying a car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Poor Service

    Service center is poor at best. 2006 Passat has oil problem that they can not fix. Will never buy another car from this dealer.


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    Service center is poor at best. 2006 Passat has oil problem that they can not fix. Will never buy another car from this dealer.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Service Department is not Accomodating

    Drove an hour and a half to drop car off for a scheduled service only to get there and hear "sorry we can not get your car in till 2 days later an...


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    Drove an hour and a half to drop car off for a scheduled service only to get there and hear "sorry we can not get your car in till 2 days later and have no loaner vehicle for you" Extremely disappointed in the customer service within the service department. I will not be returning.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Flawless Experience

    Flawless Experience! Sutliff is a top notch dealership. They listen to their customer and they provide a stress free experience. We purchased a CP...


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    Flawless Experience! Sutliff is a top notch dealership. They listen to their customer and they provide a stress free experience. We purchased a CPO Jetta for our daughter and it was an excellent experience. Quality, value, fairness, and trust would be how I describe this dealership. Thanks to Janelle, Mike, and Rasheed for making this a fantastic purchasing experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Used car service

    Very professional , quality repair service department with superb front desk people , special thanks to Matt , friendly , understanding , clear an...


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    Very professional , quality repair service department with superb front desk people , special thanks to Matt , friendly , understanding , clear and instructive thanks again for really good job .

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Used car

    Bought used Golf , first week twice back for complaints , loud noise from rear wheel ,its nothing drive a week it will be gone they said .It is no...


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    Bought used Golf , first week twice back for complaints , loud noise from rear wheel ,its nothing drive a week it will be gone they said .It is not gone , hot spot rotors gestimate, 2nd problem -check engine light on after 3 days driving , code po420 catalytic converter and/ or sensors . No charges first time . Back to service (30 days warranty ) drop it night before , first day waiting no call back , I called 4pm car not ready yet need another day ok , a very nice customer service I have to admit . Short on sales and finance staff waiting long .New inspection stickers on windshield hoping it will run at least 30 days w /no problems , wrong again. Frustrated yes , disappointed very it is first car for my daughter .Still wonder how did it passed inspections and failed right out the door after 50 miles only ?Will see tomorrow what customer loyalty stands for , when they hit me with repairs estimate. My 3rd Golf from this dealer , 2 new 1 used .New car experience very positive but don't buy used car from this dealer .Male 55 years old

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Superb!!

    I have been using Sutliff VW for years. I used to have a Saturn when they were a Saturn dealer. I am now on my 2nd VW. The service department sold...


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    I have been using Sutliff VW for years. I used to have a Saturn when they were a Saturn dealer. I am now on my 2nd VW. The service department sold me on this place years ago. Their techs and service folks are all very professional. Most of their Saturn folks stayed when they became a VW dealer. I would have never considered a VW but I have been very pleased with VW thanks to Sutliff. The VW does feel a lot safer than other cars. And my TDI gets 50 mpg on the highway.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • How All Dealerships Should Conduct Business

    Copied from my new car purchase feedback survey to Volkswagen... I cannot praise Sutliff VW enough, it truly is a first class operation. It all st...


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    Copied from my new car purchase feedback survey to Volkswagen... I cannot praise Sutliff VW enough, it truly is a first class operation. It all started with their internet sales consultant Ashley Ney. She single-handedly reeled me in (I live 3 hrs away) with her prompt, genuine, and personalized responses to my queries and fair no hidden fee pricing. With more and more people like myself turning to the internet, she is a huge asset to the frontline of their team. I felt like I was dealing with friends through the entire process of buying my 2014 Manual Passat TDI SE. My high opinion continued to grow as I interacted with the sales manager Dave as he explained to me the process and appraised my trade in (of which was completely fair). I was then introduced to sales consultant Aaron Phillips who did an excellent run down of the features of the Passat. Aaron took his time and made sure I understood how to operate everything before he moved on to the next feature. I felt so at home and comfortable with how honest and sincere everyone was with me it was a joy being there. They had my paper work ready in no time and Rasheed walked me through all of my options and he gladly clarified anything I was unsure of. He explained and sold me on the extended warranties/protection plans without being aggressive or using misleading tactics like I've encountered at other dealerships. As an outbound call center manager I understand, appreciate, and admire ethical customer service while remaining a successful sales organization in industries where a few bad eggs have made an overall negative reputation for the good companies like us. I was offered a fair price for both my new car and my trade in without having to haggle, there was never any pressure, and my time and concerns were always respected. The whole experience from beginning to end was seamless, painless, and completely enjoyable. I have done nothing but rave about Sutliff and will be encouraging potential buyers (cars.com, autotrader...etc) to deal with Ashley online I guarantee they will be willing to travel from the other side of the state like i did. If you need a buyers testimonial or any kind of reference I will gladly give back. Sincerely, David Mattiuz ***On an additional note I guarantee Nick From Mechanicsburg had his response from Sutliff get filtered into his junkmail folder. They have an immediate autoresponse to which they follow up on with a live sales consultant.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • GLI Information request

    Sent an e-mail to request info on a 2013 VW GLI....was never contacted by the dealer.


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    Sent an e-mail to request info on a 2013 VW GLI....was never contacted by the dealer.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Great Service

    I recently purchased a Jetta Sportwagen TDI from Sutliff, the experience was great. I was a bit apprehensive as this is my first new car, but ever...


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    I recently purchased a Jetta Sportwagen TDI from Sutliff, the experience was great. I was a bit apprehensive as this is my first new car, but everything went smoothly they found a car at another dealership and it was there the next day. Thanks to all for great service

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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