Larry H. Miller Chrysler Jeep Dodge RAM Provo

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
198 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 13, 2020

    Deceitful-did not give me all financial information. Dishonest- Lied about what information was on the forms I signed Took full advantage of an older... female who was purchasing a car alone for the first time. Very pushy- pressured me. Bad customer service and not proper people persons for sure. I will give a negative review to everyone as they notice I have a new car. The price was so much higher than advertised which is the only reason I looked into it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Liesa, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We str...ive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Curtis Grieve, General Manager, (801) 356-4181

  • 5.0 out of 5
    October 8, 2020

    Brought the Van in for a bad bearing. They found a couple of other items that needed attention - under warranty - and got me taken care of quickly and... with quality. They could have waited to do them, but I appreciate that they did them then, when the vehicle was there. Others would have waited as long as possible before doing “free” work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us, George! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to com...e to see us in the future! - Curtis Grieve, General Manager

  • October 14, 2014

    Nic was so helpful with us! He took the time to get to know us and wasn't ever pushy. He just wanted to help us get the car we wanted with the best deal.... I would definitely recommend him to a friend. We will purchase all of our cars from him.

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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with your honest feedback! Nic is a great asset to our team here at Larry H. Miller Chrysler Jeep Dodge RA...M Provo and I will be sure to let him know of his great work. Congratulations on your vehicle purchase and thank you for recommending us! --David Sickich, General Manager

  • 2.0 out of 5
    September 10, 2020

    I was there for over 2 hours waiting in the waiting room for an oil change and tire rotation not very help with the service person that help me seam not... to care

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback, Jeff. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would li...ke the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Curtis Grieve, General Manager, (801) 356-4181

  • 1.0 out of 5
    August 16, 2020

    Wrote a review about LHM Provo CDJR. General Manager asked me to call. I tried 3 times. Left 3 messages. Sent an email. as of now, I have received... ZERO responses. I am sure Mr Grieve is a busy person. I would hope that he would take the time to respond, since he asked me to contact him. Very Disappointing

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2020

    I was recently helped by Mason. He was very knowledgeable and was very efficient when communicating what was wrong with my car and what needed maintenance!... I greatly appreciated Mason and the service teams speedy work. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your f...eedback with Mason and the rest of our service team. Please let us know if we can ever help you in the future. Jason Young, Service Manager

  • 5.0 out of 5
    May 13, 2020

    Great team and service was fast and done well! Highly recommend them. I was impressed with the cleanliness of the facility as well as the cleanliness... of my car when it was done

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Michael, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Jason... Young, Service Manager

  • 5.0 out of 5
    May 11, 2020

    Very respectful , very professional, extremely customer service thank you very much ... we appreciate your service.ill be buying a truck from this store... in the future .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Felix, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you ag...ain! Jason Young, Service Manager

  • 1.0 out of 5
    May 11, 2020

    I had the absolute WORST experience regarding the General Sales Manager and service department. I had my car serviced at this dealership and a week later... had it towed back due to complications that the service department didn’t communicate to me in my first service visit. I made it very clear that I needed my car diagnosed, fixed, and back in my possession in the same day. The service department had the opportunity to communicate what was going on from 11am until 6pm. Not a single word was communicated to me all day and next thing I know, the service department was closed. Mason, the service advisor that I was working with, also failed to communicate that I would not be able to pick up my car that day. Then, me and my mother drove to the dealership to see if we could resolve the issue. We were then approached by the general sales manager who was INCREDIBLY rude to me AND my mother, refused to help us, and LIED to us about not having access to my car in order for me to get my much needed prescription, and then demanded that we leave. We then called the service department the next day to see what was going on with my car and they admitted to me that the lug nuts were not tightened properly in my initial visit, but they still let my drive off with my car. I EASILY could have been killed due to my lug nuts not being properly tightened. This dealership has only showed unprofessionalism and I will NEVER be returning to this establishment.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. I’d ap...preciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Curtis Grieve, General Manager, (801) 356-4181

  • 5.0 out of 5
    April 27, 2020

    Larry H Miller Provo Jeep Chrysler Dodge is a very friendly and hospitable facility. The “Team” Drew, GT, Jenna, Matt were working to get me the best possible... deal on a great vehicle and they did. This is “Customer Service at its Best”!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly a...ppreciated. Congratulations on your new car! All of us at Larry H. Miller Chrysler Jeep Dodge Ram Provo are glad to have you as a customer. Curtis Grieve, General Manager

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