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Another Great Experience!
I just bought my second new vehicle from the LHM team in Provo in the last 90 days. And, once again, they did a fantastic job! They make the whole process fast and easy. A special thanks to Wyatt (our extremely knowledgeable sales rep), Martin (finance manager) and Curtis (general manager)!
Great service and service rep
Tony was my service rep he kept me in the loop had great customer service and had my service done in a timely manner tens all around!!!
Thank you for choosing our dealership Steven! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Curtis Grieve, General Manager
Great Customer Service
I had a wonderful experience working with Larry H Miller Provo Jeep Dodge Ram. I was able to get an appointment very quickly at my convenience, and the customer service was top notch! I definitely recommend them. Ask for Mason, he was great to work with.
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Curtis Grieve, General Manager
Oil change and Detail
Recently went in for an oil change and detail and all I can say is that I am very very satisfied with Tony Love's work and customer service. Every time I have talked to him either through phone or in person, he has not once changed his attitude towards helping me. When I need to get ahold of him for a question and he doesn't answer, he calls me back as soon as he gets a chance. He is the type of person that knows how to make you smile after a long day of work and best of all, will save you money and doesn't try to get you to pay for something you don't need. When I picked up my car it felt like I was driving out of the dealership with a brad new car. I will definitely keep taking my car to him for any services it may need in the future.
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Curtis Grieve, General Manager
Not good customer service . When I drove into repair garage. 2 employees, one walked away the other said he was busy. When next guy came out he walked by me I had to go get him to help me. Acted too busy to help me.
Hello JB, thank you for taking the time to leave a review. It’s unfortunate to hear about your recent experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Jason Young, Service Manager, (801) 356-4350
Above and beyond
Going above and beyond what I expected is really the best way to sum the entire experience up. I have a very long story to tell about my service center experience at another Jeep Dealership in American Fork, that caused me to end up at LHM in Provo. When I arrived at LHM Jeep, I ran into Mate, who ended up being my service advisor. My new Rubicon, with less than 10,000 miles on it, needed new rear shocks, and apparently his parts department had a pair, and it was the only pair in the state. He took me over to the parts department, and verified they had the shocks in stock. Juan verified they did, but they were for another customer. He made a call to the customer and found out they didn't need them any longer. At 2:30 in the afternoon, Mate took me back to the service department, and said he would get me right in, and have the shocks installed, under warranty. The work was done in 2 hours! Mate communicated with me the whole way, and was just simply awesome. I still can't believe how helpful the entire crew at LHM Service and Parts were in actually trying to help me out and make it a seamless experience. Thank you Mate, Thank you Juan, and everyone who was a part of making this service repair a positive 5 star experience! That Jeep Dealership in American Fork could learn about 1000 things from your team about how to treat people, how to solve problems and how to make a customer feel like they care! Thank you LHM Jeep Provo!
Hello Dave! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Curtis Grieve, General Manager
I got the car in expeditiously. The communication was clear, and the repairs handled well. The only problem was that the driver was too busy to pick me up for about two hours. He was a very pleasant driver doing a great job, just not enough drivers.
Thank you for your review Dennis! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Curtis Grieve, General Manager
My service advisor, Mason was friendly and helpful and explained the repair. The repair was done in the time range provided. Overall I had an excellent experience
That is great to hear Jillian! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Curtis Grieve, General Manager
Do NOT take your car here! Had a simple oil change done, then had to take it back 2 MORE TIMES for continued leaking. Brennan, the car guy, yanked hard and broke the hood latch release so it was replaced while there, but since there was “no labor warranty “ applied to this “free” fix, we were told we would have to pay $250 to actually fix it correctly once we got home and it broke again right away. Brennan does NOT know how to fix cars. These guys do not know what they are doing and just trying to squeeze every penny out of you! Their prices are ridiculous. Go somewhere else!!!!
Thank you for reaching out. We want all of our customers to trust that their car will be cared for while our service team handles them. So to hear that you believe your vehicle was damaged in any way is extremely disheartening. Please give me a call as soon as possible so that we can ensure everything was handled properly and continue to improve our service processes. I hope to hear from you soon. - Jason Young, Service Manager, (801) 356-4350
Oil change, tire rotation
The service crew at Larry H Miller does a great job. I would recommend this dealer to other people not only for service but also for a car purchase. Great Job!
Thank you for taking the time to write such a positive review Riley. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future. - Curtis Grieve, General Manager