Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
407 lifetime reviews.
  • Great staff at Byers--both in sales and service!

    This is our fifth vehicle purchased from this location. Your fine service and personal attention to our needs keep bringing us back.

    Dealer Response

    Thank you so much for the continued support and kind words, Henry! We are proud to have such great customers like yourself! We look forward to wor...


    Show Full Review

    This is our fifth vehicle purchased from this location. Your fine service and personal attention to our needs keep bringing us back.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the continued support and kind words, Henry! We are proud to have such great customers like yourself! We look forward to working with you again in the future!


    Hide Full Review
  • Worst Service Experience yet!

    Would definitely not recommend this dealership. Was told by general manager that we were wrong about what service advisor stated that our 16 fushi...


    Show Full Review

    Would definitely not recommend this dealership. Was told by general manager that we were wrong about what service advisor stated that our 16 fushion covered under bumper to bumper warranty while was towed in because it was not running was our problem with Ford. Was basically left stranded out of town over an hour away from home, no shuttle or transportation of any kind even though it was an emergency was not priority because we didn't have an appointment for a broke down vehicle. Was never offered any assistance and took over a day to be completed. According to Ford rep and dealership we bought the vehicle from if it was left over night we were owed a rental! Nothing even after asking nothing was ever offered and told to us it was our problem now and didn't matter! How's that for representing Ford! Sucks! I would never ever even dream to go back to this dealership after being told customers who buy vehicles there are more of a priority! Horrible thoughts of customers! A customer is always right and after the way we were treated I believe this doesn't sit very well when people miss work and are left stranded! Do yourselves a favor don't go to this service shop or dealership if you didn't buy from them because your definitely not a priority. I hate being lied to and made out to be told what I was trying to accomplish and that I was a liar! Worst mistake.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very nice and speedy visit.

    Oil change and tire rotation. Very fast and a pleasing waiting room.

    Dealer Response

    Glad to hear we could provide an excellent experience, Janet! We thank you for choosing Byers Ford!


    Show Full Review

    Oil change and tire rotation. Very fast and a pleasing waiting room.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear we could provide an excellent experience, Janet! We thank you for choosing Byers Ford!


    Hide Full Review
  • Customer Service At It's Best!

    OMGoodness we thought customer service was a thing of the past...but Mr. Josh Chadwick @ Byers, Delaware, surely brought it back. We will be a con...

    Dealer Response

    Nancy, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for y...


    Show Full Review

    OMGoodness we thought customer service was a thing of the past...but Mr. Josh Chadwick @ Byers, Delaware, surely brought it back. We will be a continued customer, because of this young man. We are seniors & to have someone commit all of their personal time to get us not only a deal but the best dang deal out there for us. His determination put us in a truck better than we could have imagined. We trust Josh completely & will be back to see him. He has truly restored our faith in car sales, after lifetimes of one bad experience after another with Chrysler. We took our time & looked & knew right away that Josh was a go getter & meant what he said & that he had nothing to gain by lying to us, we can't say enough good things about this young man.....except all these wonderful attributes might be due to bein raised by his granparents. ;))

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


    Hide Full Review
  • Well worth the drive

    Driving from Toledo didn't know what to expect. Steve Cousins greeted us and was excellent to work with. Sales Manager courteous and helpful. Bill...

    Dealer Response

    We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!


    Show Full Review

    Driving from Toledo didn't know what to expect. Steve Cousins greeted us and was excellent to work with. Sales Manager courteous and helpful. Bill in finance courteous and knowledgeable Even shared photos of our dogs.. Would recommend our friends to them. Our truck and deal will speak for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!


    Hide Full Review
  • GREAT CUSTOMER SERVICE

    Always GREAT service! Friendly and helpful staff. Always excellent customer service.

    Dealer Response

    Thank you for the continued support, Richard! We are proud to be your Ford dealer and service center! Please let us know if there is anything more...


    Show Full Review

    Always GREAT service! Friendly and helpful staff. Always excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the continued support, Richard! We are proud to be your Ford dealer and service center! Please let us know if there is anything more we can do to help!


    Hide Full Review
  • Happy customer

    Body shop kept me updated regularly as to the status of repairs to my vehicle. They did a great job fix the damage from being rear-ended. The car ...

    Dealer Response

    Glad we could help, Russell! We greatly appreciate you choosing the Byers Ford Body Shop!


    Show Full Review

    Body shop kept me updated regularly as to the status of repairs to my vehicle. They did a great job fix the damage from being rear-ended. The car looks brand new! Thanks

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad we could help, Russell! We greatly appreciate you choosing the Byers Ford Body Shop!


    Hide Full Review
  • Great Service

    Scheduling service was convenient and easy. Service was performed on time and staff was friendly.

    Dealer Response

    Glad to hear you had a great experience, Andy! We greatly appreciate you choosing Byers Ford!


    Show Full Review

    Scheduling service was convenient and easy. Service was performed on time and staff was friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear you had a great experience, Andy! We greatly appreciate you choosing Byers Ford!


    Hide Full Review
  • Byers is like family!

    Excellent service! No high pressured add-on services. Tried another dealer and was disappointed. Byers is my only service provider from here on ou...

    Dealer Response

    Thank you so much for the support, our goal is to make you feel like family so we are extremely pleased we were able to make that a reality! We lo...


    Show Full Review

    Excellent service! No high pressured add-on services. Tried another dealer and was disappointed. Byers is my only service provider from here on out! They are like family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the support, our goal is to make you feel like family so we are extremely pleased we were able to make that a reality! We look forward to working with you more in the future! Thank you for choosing Byers Ford!


    Hide Full Review
  • Routine Car Service

    Brought car in for routine oil change and tire rotation. In and out very promptly. Supervisor went over the print out thoroughly to see if I had a...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Charles! We hope to be of service to you again! Take care!


    Show Full Review

    Brought car in for routine oil change and tire rotation. In and out very promptly. Supervisor went over the print out thoroughly to see if I had any questions. Very good experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Charles! We hope to be of service to you again! Take care!


    Hide Full Review