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Used 866-414-2791 Email Dealer
Service 888-864-4235

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Reviews

Average Ratings

4.9
Average based on 32 reviews
  • A Happy Customer

    The knowledgeable sales staff, in particular, Michele S, was kind, courteous and extremely helpful. I will certainly return for my next car purchase.

    Dealer Response

    Hello Tony, Thank you for your kind review. Congratulations on your new Volvo! I'm so happy to hear that you had an excellent car shopping experie...


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    The knowledgeable sales staff, in particular, Michele S, was kind, courteous and extremely helpful. I will certainly return for my next car purchase.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Tony, Thank you for your kind review. Congratulations on your new Volvo! I'm so happy to hear that you had an excellent car shopping experience with Michele, and that she was helpful in finding you the perfect Volvo to meet your needs. Michele is an important part of the Volvo of Princeton team and she works hard to ensure her customers' complete satisfaction. Thank you for choosing Volvo of Princeton and for recommending us. Enjoy your new car! Best, Joel Casser, Internet Sales Manager


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  • Repeat customer from Vermont!

    Colby was a phenomenal salesperson who made the process of trading our former xc90 in very easy. Great communicator, engaged with our family, and...

    Dealer Response

    Krista, thank you so much for the review! We're glad that Colby was able to take care of all your needs. We appreciate you choosing Volvo of Pri...


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    Colby was a phenomenal salesperson who made the process of trading our former xc90 in very easy. Great communicator, engaged with our family, and genuinely cared to work with us. Bought our first one from Princeton Volvo and Chris treated us like family upon our return. Fantastic dealership! Highly recommend it...

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Krista, thank you so much for the review! We're glad that Colby was able to take care of all your needs. We appreciate you choosing Volvo of Princeton and we hope to see you again soon. Sincerely, Joel Casser, Internet Sales Manager


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  • Great environment and great people!

    I have been their client for several years. Great customer value and service! Doug and the guys from service are great! Nils and Brian from sales ...

    Dealer Response

    Hello Vas, Thank you for taking the time to leave us a review, and for being such a loyal Volvo of Princeton customer. I am overjoyed to hear that...


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    I have been their client for several years. Great customer value and service! Doug and the guys from service are great! Nils and Brian from sales have been great and really helpful when selecting a new car.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Vas, Thank you for taking the time to leave us a review, and for being such a loyal Volvo of Princeton customer. I am overjoyed to hear that you continue to have great experiences with both our service and sales departments. We truly value our customers and we really aim to provide you with the best service possible. Doug will be so happy to read your review. He is a wonderful representative for the Volvo of Princeton brand, and we are lucky to have him on our team. Thank you again for all your kind words. We look forward to seeing you again soon! Best, Joel Casser, Internet Sales Manager


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  • Excellent Service

    I have nothing but praise for the Service Department at Volvo of Princeton. Al Macli is a true professional. He inspires confidence in the service...

    Dealer Response

    Hello Cruz41, Thank you for taking the time to leave us a review. I truly appreciate all of your thoughtful words, and your continued loyalty to V...


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    I have nothing but praise for the Service Department at Volvo of Princeton. Al Macli is a true professional. He inspires confidence in the service process and helps every step of the way. I am a very happy customer. I would recommend Volvo of Princeton to anyone wanting exemplary service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Cruz41, Thank you for taking the time to leave us a review. I truly appreciate all of your thoughtful words, and your continued loyalty to Volvo of Princeton. It makes me so happy to hear when customers have had wonderful reviews with our service department. I'm glad that you continue to be pleased with Al's customer service. Al is a vital member of the Volvo team and he truly loves helping his customers. He is the perfect representative for our brand. Thank you for recommending us and for all your kind words. We look forward to seeing you again. Warmly, Joel Casser, Internet Director


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  • Very Pleased Purchasers

    We just purchased a 2013 Volvo XC90 and are very happy with this Dealership. In fact, they have restored our confidence in what great service and ...

    Dealer Response

    Hello GIN.xc90, Congratulations on your new XC90! Thank you so much for your outstanding review. You completely made my day with your kind words!...


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    We just purchased a 2013 Volvo XC90 and are very happy with this Dealership. In fact, they have restored our confidence in what great service and honesty should be when buying a car. We called ahead to let them know we were traveling about an hour to come see their inventory and would like to have an appointment to see what they may have available. From first contact, the representative was polite and followed up with us to confirm appointment date and time. Once we arrived, the salesman, Nils, was helpful, listened, made recommendations, knew the cars features, etc...all the things we could ask for from a saleperson. The finance contact, Brian, was friendly, professional, made adjustments in his schedule to meet ours, and helped us move forward respectfully. We also decided to traded in our old 2006 XC90 and were able to come up with a fair number that worked for both us and the dealer. Here is the best part, there were some smaller items that were unknown at the time we made the purchase. For Example: the 2nd key fob was misplaced. We (buyers) were under the impression that the services records were all up to date for the current mileage, etc. AFTER, the sale, we were coming back to the dealership to finish up the loose end with the key fob, which they took care of, and upon reviewing the service records, we discovered that the maintenance was not up to date like we expected. Bottom line, Princeton Volvo, the used car manager, service department...all did their job and in our opinion flat out did the right thing without being difficult. As buyers, my wife and I were very pleased with everyone at the dealership and they have found a loyal customer who is happy to advocate for them based on their actions. We don't mind paying more... but the service and value need to justify the higher price. Thank you Princeton Volvo for doing a GREAT job. Your dealership certainly deserves recognition. We'll be back again soon for our next purchase.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello GIN.xc90, Congratulations on your new XC90! Thank you so much for your outstanding review. You completely made my day with your kind words! I am just so thrilled to hear that you had such a great experience with us! Our staff works hard to provide each and every customer with the best service possible and we promise to always do everything we can to ensure that you are 100% satisfied with your purchase. We pride ourselves on being honest and we genuinely value our customers. Your recommendation means a lot to me, and I just want to thank you again! I hope that you and your wife enjoy your new Volvo, and we look forward to seeing you again in the future! Best, Joel Casser, Internet Sales Manager


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  • Exceptional Customer Srvice

    Yesterday we experienced a problem starting our 2001 V70 X/C and were really in a "jam," being away from our home area. It turned out it was not a...


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    Yesterday we experienced a problem starting our 2001 V70 X/C and were really in a "jam," being away from our home area. It turned out it was not a problem with the car, but was my own error, but in the process, I reached out for help at this dealership and was put in touch with Doug in the Service Department. Doug was more than helpful-he was also very pleasant and patient. His assistance was exceptional and in total contrast to the "service" you typically receive for anything. A Big Thank You.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Above and Beyond for Customer Service

    I wish I could personally thank this dealership for helping me after I had purchased my car. The customer service was more then I had expected . C...


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    I wish I could personally thank this dealership for helping me after I had purchased my car. The customer service was more then I had expected . Christopher Long made sure I was 100% satisfied with my car.Both were quick to respond when I needed help and can't express how much I appreciate everything they did for me. It was my first car that I purchased and they made it a learning experience. If you're looking for a friendly understanding staff, I recommend them to the fullest. Their customer service is probably the best!!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great follow-up

    My wife and I were shopping for a used car and we arrived Saturday afternoon at Princeton Volvo a few minutes before their closing hour. Matt Long...


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    My wife and I were shopping for a used car and we arrived Saturday afternoon at Princeton Volvo a few minutes before their closing hour. Matt Long himself and several of his staff staid very late to advise us while there was no insurance we'd buy anything. I ended up buying a nice convertible and Matt accepted I just made a transfer of the purchase price, which obviously would only occur on Monday, to let us leave with the car while it would have been easy for me to cancel it using any fallacious excuse in order to renegotiate the price. Moreover, they accepted my trade-in without its title I did not have with me. There was minor scratches on the car we bought, which otherwise was like new. Our handshake agreement was to have them repaired at his cost by an authorized Volvo dealer close to our home and Matt did follow-up to make sure we were totally satisfied. I strongly recommend anyone to purchase a new or used car at Princeton Volvo!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Awesome Dealership!

    Went in to buy a used van for my family and found what I was looking for right away. I asked to speak with a salesman and I was helped in no time....


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    Went in to buy a used van for my family and found what I was looking for right away. I asked to speak with a salesman and I was helped in no time. Took it for a test drive and was sold on how it drove plus how clean it was. They also had a car fax and other records on the van. I love my new van and I would recommend this dealership to a friend.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Pure Awesomeness

    I've been searching for a car for a long time. I came across a used Volkswagen that was very striking on autotrader and cars.com. it was exactly w...


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    I've been searching for a car for a long time. I came across a used Volkswagen that was very striking on autotrader and cars.com. it was exactly what i was looking for. It had 1 owner, low miles. awesome features. I knew that going to a Volvo dealership and looking at a Volkswagen might seem weird but i called one day and spoke with Paul. He was friendly over the phone and assured me that they would treat me right after i told him that I've been getting the run-a-round from other dealerships and being treated poorly. I made an appointment for the next day to go look at the car and i was introduced to Michelle Sabine, her husband Russ, and Brian McMahon. Michelle and i talked for a long time about the car. She was very friendly, offered my family something to drink as we waited. She told me that the car was getting 4 fresh tires, new rotors, and new brake pads on the car at the moment and it'll be a few minutes and we can go for a test drive. We went on the test drive and the car was awesome and i immediately fell in love with it. i told her that i would really like to look into getting the car and we started talking numbers. i told her where i wanted to be as far as payment wise and she made it happen. The payment was about $40 more than what I was asking for but that wasn't their fault, my credit wasn't the best. i felt it was worth it due to the fact that this dealership took really good car of me and my family. They made it such a smooth process and restored my faith that there are good people out there, even at a dealership. They all treated my family as their own. Upon leaving Michelle was trying to shake my hand she got a hug instead. I hope they all know how gracious i am.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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