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|Sales||9:00 AM - 8:00 PM|
|Service||7:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 5:00 PM|
|Mon||7:00 AM - 5:00 PM|
|Tue||7:00 AM - 5:00 PM|
|Wed||7:00 AM - 5:00 PM|
|Thu||7:00 AM - 5:00 PM|
|Fri||7:00 AM - 5:00 PM|
|Sat||8:00 AM - 12:00 PM|
I was unsure whether I wanted to purchase a truck or an SUV. The salesman Charlie Shaver was excellent! He was very patient and extremely knowledg...
I was unsure whether I wanted to purchase a truck or an SUV. The salesman Charlie Shaver was excellent! He was very patient and extremely knowledgeable in showing me around the lot and different features in different vehicles. It was really a head ache until I showed up at South Hills Chrysler that will be my first stop in the future when I go to buy a new or used vehicle!
I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issue...
I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issues ranging from: picking up the vehicle only to find that the problem was not repaired (despite being assured that it was) and having to return multiple times before repairs were completed (happened 2 times on both Jeep and Dodge vehicles), to the "ubiquitous" $100+, 1 hr. "diagnostic fee" which they charge for practically everything, including obvious problems and ones which they are explicitly informed of at the time of drop off; to being forced to wait 45 minutes for them to fetch a car when picking after a service appointment; to having to pay for unnecessary repairs to fix parts that aren't broken ($600+ alternator); to failure to honor warranty repairs; to having to return multiple times for recall notice repairs. As evidenced by my multiple visits, I really tried to give them the benefit of the doubt, but was extremely let down and dismayed each and every time. Service representatives are indifferent at best, so when I finally approached Service Manager to complain he was unfazed, uncaring and blatantly unapologetic, blaming the owner's strict policies. Ironically (or perhaps not), today I finally had enough and visited another local service provider to arrange the work which South Hills had refused, and the woman immediately in front of me in line was complaining bitterly about, GUESS WHO? SOUTH HILLS CHRYSLER DODGE JEEP's extremely poor service! So, it appears I am not the only one who has had terrible service experiences. Unless you value poor quality service, extremely poor customer service and unnecessarily huge repair bills, I highly recommend finding another service provider.
Terrible service department. Issues are never fixed and you have to go back multiple times to have anything addressed. Service Advisors only docum...
Terrible service department. Issues are never fixed and you have to go back multiple times to have anything addressed. Service Advisors only document issues but do not quality control anything that technicians tell them. Awful experience. I have taken car in 4 times for same issue, and though Service Advisors have experienced and commented on this issue, i keep driving off the lot and seeing that nothing was fixed. This happens every time i report an issue to this dealership. Service Manager does not return calls either, which is infuriating. Feel helpless and gullible for buying a car here. Stay away