South Hills Chrysler Dodge Jeep RAM FIAT

I just found out that the service center won't work on cars that are over 10 years old - at least that was what I was told when I took my 2013 Dodge Dart in for service today. I purchased my Dart on 12/23/13 and I've exceeded the 10 year limit by 2 months and 7 days. There are still plenty of Darts on the road that are under 10 years old, so they must still have the equipment and expertise to solve my problem. My Dart is telling me that the ABS system needs to be services and it was my thought that the dealership would be the best place to do that. Evidently not this one. This policy sounds to me like more of a business decision favoring the maximization of profit rather than of customer satisfaction. I was pleased with the the work they did a couple years ago when they replaced my thermostat. I guess it's a good thing that it happened before the vehicle reached 10 years of age. When asked what they recommended that I do, I was told to take it to another dealer. I am doing so, but it is considerably more inconvenient to do so. I'm sure the policy isn't the service manager's, but he was a bit brusque and unsympathetic about it.

dan chapman greets me and is an excellent service man ager greets me and says what can i do to help you

Have several back-to-back emails from Taylor. You lied, Have emailed she'll only run 2 inquiries, Well what did you do? PLUS still to date, she RUNS and HIDES the other way you shady Clown. She in fact, took our personal info that she wanted so badly in the morning, Only to FAIL to acknowledge or let people know the status! Guess what, we'll use your email on a Federal Civil Suit against you. Charlie only responds or talks to you when he sees fit.

I went to South Hills Jeep to purchase a new truck that was more than capable of towing my RV trailer. I met with the salesman and made clear throughout the whole transaction that I was not interested in all the extra options but that the truck I purchased not only met, but greatly exceeded the needed, amount to tow. I was shown a Silver Ram 1500 V6 and I asked him repeatedly if this car would be able to tow what I wanted. He left to talk to his manager and came back with a piece of paper that showed the truck would be able to tow in excess of 7,300 lbs. I, the consumer, took his word for it as the sales professional who should know the specifications of the truck and agreed to the deal. The following business day I gave my extra key to the salesman nd asked him why my remote entry wasn’t working when I touched the door handle. He apparently was unaware that the truck didn’t have that capability even though he sold it to me saying it had remote entry. He looked confused and had to ask the rest of the team why it wasn’t working. In the end the truck did not in fact have that ability. Knowing that he wasn’t sure about this simple item, I questioned the towing ability of the truck and began researching by doing a simple VIN lookup. It appeared on the RAM website that the truck was only capable of pulling 6,350 lbs. Not the 7,300 stated during the sale. This is significant as to be stated again, was my primary goal, to tow MORE than what was needed. If I had towed the RV at a later date and was in an accident, I could be liable for the fact that I was towing more than what was capable. I had relied on the sales professional to tell me the specifications of the truck he was selling me and he failed to do so. I returned to the dealership Dec 20th to voice my concern with The manager and He acknowledged they were wrong. Had this been told to me during the sale I would have walked away as this DID NOT meet my requirements. Since this was their fault I asked if I could have my jeep back. The manager said it was already paid and he could only sell it back to me. I called the leasing company afterward and the keep actually was not paid off. I emailed the owner and received no response. With no alternative, I purchased my jeep back from them and they couldn’t even give me the courtesy of taking care of the sales tax.

I went to South Hills Jeep to purchase a new truck that was more than capable of towing my RV trailer. I met with the salesman and made clear throughout the whole transaction that I was not interested in all the extra options but that the truck I purchased not only met, but greatly exceeded the needed, amount to tow. I was shown a Silver Ram 1500 V6 and I asked him repeatedly if this car would be able to tow what I wanted. He left to talk to his manager and came back with a piece of paper that showed the truck would be able to tow in excess of 7,300 lbs. I, the consumer, took his word for it as the sales professional who should know the specifications of the truck and agreed to the deal. The following business day I gave my extra key to the salesman nd asked him why my remote entry wasn’t working when I touched the door handle. He apparently was unaware that the truck didn’t have that capability even though he sold it to me saying it had remote entry. He looked confused and had to ask the rest of the team why it wasn’t working. In the end the truck did not in fact have that ability. Knowing that he wasn’t sure about this simple item, I questioned the towing ability of the truck and began researching by doing a simple VIN lookup. It appeared on the RAM website that the truck was only capable of pulling 6,350 lbs. Not the 7,300 stated during the sale. This is significant as to be stated again, was my primary goal, to tow MORE than what was needed. If I had towed the RV at a later date and was in an accident, I could be liable for the fact that I was towing more than what was capable. I had relied on the sales professional to tell me the specifications of the truck he was selling me and he failed to do so. I returned to the dealership Dec 20th to voice my concern with The manager and He acknowledged they were wrong. Had this been told to me during the sale I would have walked away as this DID NOT meet my requirements. Since this was their fault I asked if I could have my jeep back. The manager said it was already paid and he could only sell it back to me. I called the leasing company afterward and the keep actually was not paid off. I emailed the owner and received no response. With no alternative, I purchased my jeep back from them and they couldn’t even give me the courtesy of taking care of the sales tax.

Paul helped me out tremendously with my Jeep and provided amazing support. My Jeep had multiple problems with it, but Paul and the team were able to quickly assist me and get my car back within a week. My car has been running perfectly ever since. The care and kindness Paul provided did not go unnoticed. Thank you very much for everything Paul, I appreciated all that you did!! I will certainly return back to South Hills Chrysler Dodge Jeep RAM FIAT in McMurray, PA knowing that I will have amazing support.

In July 2022 I took my car in for an inspection, tire Rotation and Oil change. When I got the car back my car wheel lugs nuts were scratched 3 of them severely. When I told them about it they said that is wear and tear of getting the wheels off. I never had that at dealership before and this is the second time. They did nothing. Would you buy a car from this dealership. I did and would not again.

I purchased a 2019 Ford Explorer in January for $35,000 we drove it off the lot that night with an error on the dash stating the tires were low we went back in and told the salesman and he said to call in the morning and he would have it taken care of we called we were unable to get a hold of him I took it in for service and they told me that the three tires were leaking and they were not covered therefore I would be charged $140 to have these repaired I feel they should be inspecting the vehicles prior to sending customers home with an adequate tires I will never purchase another vehicle at this dealership and will not recommend also was told this vehicle had a DVD player in it however it did not come with a remote and they refused to rectify the situation however they advertised as though it came with a working DVD player I called multiple times was never given a callback and no one was able to help me very disappointed will not return

Charlie shaver made our buying experience of our new Wagoneer easy and enjoyable.he took care of every minor detail.and Vern Cox was great also.been working with him since he was at John Sisson.second car we’ve bought there in 4 months.

We started the process via emails with Troy. He was very helpful , courteous and prompt. We originally scheduled an appointment to view and test drive our Compass a few days earlier but were unexpectedly delayed. Troy was very flexible and was able to reschedule to meet our needs. The car was waiting for us when we arrived and the whole process took less than two hours to complete! Troy was awesome as was everyone we encountered.