Reviews
Write a reviewUsed Nautilus Purchase
So happy with my experience @ Masano purchasing a used vehicle last week. Maura our salesperson, was attentive, knowledgeable about the vehicles & non pressuring. All involved in the sale made it a very efficient & timely process.
Used Nautilus Purchase
So happy with my experience @ Masano purchasing a used vehicle last week. Maura our salesperson, was attentive, knowledgeable about the vehicles & non pressuring. All involved in the sale made it a very efficient & timely process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Car Buying Experience with Maura
We had a great experience with the purchase of our Ford Explorer. Maura was absolutely amazing to work with. She treated us like family and made the process fun and easy. If you are looking for a vehicle, Maura is who you need to see! We will definitely use Maura and Tom Masano for our future vehicle needs.
Amazing Car Buying Experience with Maura
We had a great experience with the purchase of our Ford Explorer. Maura was absolutely amazing to work with. She treated us like family and made the process fun and easy. If you are looking for a vehicle, Maura is who you need to see! We will definitely use Maura and Tom Masano for our future vehicle needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
very pleased
very accommodating. easy to schedule. entire staff courteous and efficient. Work completed quickly. Andy, my advisor, kept me informed.
very pleased
very accommodating. easy to schedule. entire staff courteous and efficient. Work completed quickly. Andy, my advisor, kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Took 1.5 hrs for a oil change , way to long and never gave a reason . 30-45 , maybe up to a hr is ok . Not 1.5 hrs
Service
Took 1.5 hrs for a oil change , way to long and never gave a reason . 30-45 , maybe up to a hr is ok . Not 1.5 hrs
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are so disappointed to learn of this situation you have described. Please contact John Kujawski at (610) 777-1371 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Superb!
I bought a new Bronco at Tom Masano Ford and it was the best and most seamless process even though I was coming from out of state. Vince, Jerry, and the entire team were super helpful.
Superb!
I bought a new Bronco at Tom Masano Ford and it was the best and most seamless process even though I was coming from out of state. Vince, Jerry, and the entire team were super helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love my truck
Was looking for a truck, was getting beat up on my trade in, 156k 2015 nissan pathfinder, found the truck i wanted, Wallie met my wife and I, the first offer on my trade was right outta the gate 1000 more than anyone else offered, and ended up being 1500 more than what i was looking for, the truck was already 4k lower than anything else i found within 200 miles! The process was the best I?ve experienced no hassle, no high pressure, no back and forth crap, the manager service writer and wallie were all great love my truck , the truck was baught there serviced there and traded there, i will be back!
Love my truck
Was looking for a truck, was getting beat up on my trade in, 156k 2015 nissan pathfinder, found the truck i wanted, Wallie met my wife and I, the first offer on my trade was right outta the gate 1000 more than anyone else offered, and ended up being 1500 more than what i was looking for, the truck was already 4k lower than anything else i found within 200 miles! The process was the best I?ve experienced no hassle, no high pressure, no back and forth crap, the manager service writer and wallie were all great love my truck , the truck was baught there serviced there and traded there, i will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brian, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
I love Tom Masano Ford's service department
I love going to this dealership even for service work, and I don't usually like going to dealerships for service work.
I love Tom Masano Ford's service department
I love going to this dealership even for service work, and I don't usually like going to dealerships for service work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dave, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Great service
Completed the requested services in a timely manner.
Great service
Completed the requested services in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
2019 Lincoln MKZ pirchase
Always a great experience at Tom Masano Ford Lincoln. Worth the drive from Allentown for sales and service needs.
2019 Lincoln MKZ pirchase
Always a great experience at Tom Masano Ford Lincoln. Worth the drive from Allentown for sales and service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
FJKacz@Comcast.net
Found exhaust leak issue and corrected the problem the same day.
FJKacz@Comcast.net
Found exhaust leak issue and corrected the problem the same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Frank, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
