Over my 30 plus years of driving, I have always purchased new cars. That being said, I have always serviced my cars at the dealership in which I purchased... my new vehicle. My most recent purchase, last year, was made at Nissan World of Red Bank. My experience so far has surpassed the level of professionalism and customer satisfaction that I have ever received in the past. Not only is the service team more than accommodating when I need to bring my car in but whenever I call I feel as though I am treated as if I was their only customer...I highly recommend purchasing a vehicle or even bringing a used vehicle to Nissan World of Red Bank because of the service team and the fast, knowledgeable expertise they provide.
My husband and I went in today to see a 13' Wrangler that he saw and liked the color of, we're used to dealing with dealerships and buying toys we currently... have a brand new Ram 2500 Longhorn, Audi, rv, Yamaha Quad, Yamaha fz10 bike, and a Yamaha jetski.... this would have been a toy for us to take off roading and use during the summer we've had many jeeps already.. When we arrived we were greeted by kassim he was nice, we test drove the Jeep and saw it has been in some sort of accident seeing as the bumper was blatantly cracked from impact, the right fender was hanging off crooked, the passenger door where the hinges are had been repainted and the paint was completely bubbled up, and the hinge on the rear tailgate is broken when you open it pops down. So all in all it's not worth the $19,988. Now let me just add I've worked at dealerships my ENTIRE life. When we came back in we spoke with Kassim again and told him we would offer $16k +++ have excellent credit, and he got up to speak to his f&i guy as he told us, prior to coming back I already knew someone would be coming out with him to convince us that this vehicle is worth what the asking, that person happened to be Thomas Tuzio (GSM for the store) he tried telling my husband and I that we wouldn't be able to find a jeep like it and that if all we could afford was $16k he could try to find another Jeep for us..... LOL. Now as I said I know the tactics, Insulting your customer is really a bad business move.. especially a customer who can afford to buy a brand new Wrangler JL in cash no problem.. we told them we'd go up to $16,500 and he remained at the $19,988 and said that is their "BEST PRICE" and in fact the price is going to go up soon ! Okay Thomas. 👌 ....we told him about the damage and that it was clearly in an accident that wasn't reported he said well maybe !... then proceeded to instigate us again and say we had a budget and if could only afford this then he'd find another vehicle.... had he simply said this is the best we can do and intelligently come down from the asking price we would have been fine with it but seeing as he insisted on the childish tactics I'll be sure to tell friends and family of our great experience with Redbank Nissan and oh by the way, when I was asked a few years back to work for this dealership to replace their then BDC Manger Mike and saw the amount of business they do and the bad things that were being said about the dealership this is why I turned you down.
The salesperson are really kind and helpful, felt really welcomed the facility was really clean, the salesperson are really respectful.
After an initial missed correspondence, Mike D and the rest of the Red Bank crew stepped up their game big time after another shady dealership delivered... me a dented and gouged car and dropped the ball. I go through new cars all the time. Between my wife and I this was personal car buying experience #19 and my review is give this crew the opportunity to earn your business before you go anywhere else. The price was right and on par with NJ competition. More importantly, the experience was done right. Car inspection, delivery and presentation were done right, as was the customer service and general atmosphere of the dealership. Guy who mentioned the extended warranty sales pitch. Every dealership does it, just say no. Well done NWoRB, very nice buying experience!
I am writing this as an amended rating to a previous one. In short, I was having an issue in receiving a reimbursement I was promised for a rental car... I had to obtain when the dealership had no more loaners. Without getting into all of the details, I will say that the General Manager, Mr. Delacruz, came through and personally made sure I received my reimbursement. I am appreciative of his efforts to ensure this issue was corrected. Thanks again.
Personnel were very friendly and helpful. The individual who checked me in did not try to tell me that I needed services or parts that were not actually... needed. The service was done quickly and efficiently. Waiting room is very clean, snacks and coffee (complimentary) were available while waiting.
Courteous staff, explained everything clearly and accurately. I was told service would take 60-70 minutes but all was completed in 50 minutes.
Everyone was very friendly, kept me posted as to my cars status, the refreshments and waiting area were excellent. Overall great experience and quality... work on my car!
I was impressed by every aspect , and all involved Mike DelaCruz Tom in service , and the tech that repaired my vehicle. 5 Star service
I cannot comment on how this dealership conducts sales; however, I can say the management lacked compassion and exhibited no empathy when it came to reimbursing... me for a rental car that I was promised would be covered while my car was being repaired under warranty for a defective transmission. I guess we can say "shame on me" for taking the service manager's word that they would settle the bill with the Enterpise next door when everything was said and done. But, we can also say "shame on you" for giving me your word then going back on it and not reimbursing me for the costs you said you would cover. When my Nissan Altima, with only 56,000 miles had a transmission failure, I had it towed to this dealership because they were opening earlier than the other Nissan dealerships in the area. Do to otherwise emergent circumstances I needed a loaner car. They had no more available but offered to reimburse me for rental fees for a car from the Enterprise next door. I foolishly fronted my credit card because time was of the essence, and fronted the money. But I did so with an assurance that I would be reimbursed. I had that car for 5 days before a loaner became available, which totalled $280. When the loaner did become available, I had to front another $100 as a security deposit. Long story short, I am out $380. At first the service manager gave me the run around and told me to have Enterprise reimburse me and send him the bill. They refused and told me that their calls to the service manager have not been returned and the invoice unpaid. When I attempted to address this myself, my calls went unanswered and messages ignored. When I reached out to the the general manager via email, he almost immediately called my back, and assured me it would be addressed and that I would be reimbursed. That was almost a month ago. I have received no money. When I tried filing a claim to be reimbursed by Nissan Corporation it was cancelled/denied because I no longer am the owner of the car. This is despite the fact that I was the owner at the time the warranty repair was being completed and I paid for the limited extended warranty they force you to purchase under their certified preowned program. Take this review for what it is, but I will never be a Nissan customer again. A car with 56,000 miles had a transmission fail. The dealership screwed me out of $380 dollars, $280 for the rental they promised to cover and another $100 for a security deposit for the loaner. Nissan Corporation does not care. But the worse part of it all, is the total lack of empathy and lack of morality to do what is right and stand by their word.