I recently had my ford explorer towed into the service center on a Thursday morning for a wheel bearing replacement. Not a major repair and was advised I would have my vehicle back the next day. I received no calls on the status I had to call them at the end of the day. It wasn't repaired. I didn't get my vehicle back until Tuesday - 4 business days later. I had to repeatedly call them to find out the status. Poor communication and no reason a minor repair should take 4 full days!
Melissa, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the chance to talk to you further so please do call us at (717) 834-3111 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
NEVER AGAIN !!!
I received poor customer service. I was talked to like an idiot. Service dept. NOT customer oriented to me anyhow. Tried to sell me services my car NEVER needed. Got second opinion. Glad I did save me $300 Beware of the service dept. Always get a second opinion for ANY major repairs
Sharon, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Customer service is our top priority, and anything less than a professional and welcoming experience does not meet our standards. Please give us a call at (717) 834-3111 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Excellent, friendly, helpful service in all departments of your dealership.
I have been a customer for approximately 12 years since I moved from NJ. I have always been satisfied. If my vehicle needs to be serviced for a long period of time, I have been able to get a loaner vehicle. I value their advice. I feel that they do not push unnecessary service and recommend services that are needed to keep my car running. My vehicle is a 2004 Explorer and plan to keep it as long as I can. I have always brought my vehicle for state inspection.
Prompt and Polite
Responded promptly just couldn't make a deal. I may have been asking for too much but it doesn't hurt to try!
Thank you for taking the time to notice those efforts and for leaving such awesome review! We hope to be of service to you again! Take care!
Indian Acres Farm Management, Inc.
Adam did an outstanding job in all aspects of the purchase of our new F-350 Diesel dual wheels King Ranch truck. He was truly a professional from helping with the financial paperwork right through demonstrating so many of the wonderful features of this vehicle.
Don thank you very much for your business it's greatly appreciated. We're very glad to hear that you enjoyed your buying experience with us and that your pleased with the level of customer service that you received. Adam really is a true professional and you can't ask for a better salesman to work with when buying a car. He always goes above & beyond for his customers.
2016 F150 XLT Standard Cab
This is my 4th Purchase from Maguires and 3rd from Chuck Clouser. Very easy transaction on a vehicle that was hard to find and at another dealer. They gave a great deal on the purchase and trade. I highly recommend Maguires Ford. Remember they are still locally owned and managed.
George thank you so much for your continued business with us it's greatly appreciated. We truly enjoy working with you it's always a pleasure. If there's ever anything we can assist you with please let us know.
Purchased a new review
Adam was a pleasure to deal with. I have purchased numerous Ford products. This was a great experience and we LOVE the Explorer
Thank you so much for your business Paul it's greatly appreciated. We're very glad to hear that you enjoyed your buying experience with us that truly means a lot to us. We always strive to provide our customers with the highest level of customer service and an enjoyable car buying experience. The needs of our customers always come first.
Great deal and friendly, no pressure salesman
Mike was very knowledgeable, easy to work with, and got us a great deal. We actually stopped in to look at a new car and left 3.5 hours later with the new car. They had a good selection of cars and everyone was very friendly and we felt no pressure to buy a car.
Thank you very much for your business it's greatly appreciated. We're very glad to hear that you enjoyed your buying experience at our dealership. That truly means a lot to us. We take great pride in meeting the needs of our customers and we always strive to provide with them with the highest level of customer service and an enjoyable car buying experience.
New Car Buying Experience
This is the second vehicle I bought from Maguire's Ford. While there was a slight hiccup with the moon roof on the 2017 Escape, Darin and crew did everything in their power to get the car ready as soon as possible and compensated when it was not ready to roll off of the lot. Love their new facilities!!!
Thank you for your continued business with us it's greatly appreciated. We're very glad to hear that your pleased with the level of customer service that our sales staff provided you with during your buying experience. That truly means a lot us. We strive to provide every customer with the highest level of customer service and an enjoyable car buying experience. The needs of our customers always come first.