Baker Chrysler Jeep Dodge RAM

Reviews

2.0 out of 5 2.0
68 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 9, 2018

    Do not go to this dealer they steal your money. They refused to refund my deposit. They don’t care about customers just plain nasty and ignorant!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    June 1, 2018

    Horrible experience, We agreed on a Jeep Grand Cherokee. I gave the dealer a deposit to hold the Jeep for one day so I could bring my wife up the next... day. The shady salesman said he would place a sold sign on the vehicle so I no one else could buy it. I am an active member of the Army and had to work late the following day. I could not make it in. I told the salesman this and he never replied. I gave a deposit so I figured it would be ok. I came up the following day to pick up the vehicle. However, the dishonest dealership said they sold it. The manager Nick said he would help me find another one exactly like the one they sold. He failed to do this and didn't seem interested in actually finding me another Jeep. I drove 45 minutes to get to the dealership and they didn't seem to care. It is so upsetting that a company would treat an active member of the Army this way. Their customer service is the worst and it is so unfortunate these crumy dealers still exist. I thought they were different but they are the same old dishonest dealerships that I have dealt with in the past. Be careful of this place. There are plenty of other dealers.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • December 11, 2017

    I bought a 2007 Jeep Commander from a dealer in Bel Air MD almost 2 years ago . And the experience I had at Baker Jeep was the complete opposite. I drove... 150 to this dealership specifically because they had what I wanted and treated my so well along with worked with me. I would definitely buy from them again. They explained everytjing to me so well and in detail.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    March 2, 2018

    The dealership and the people I dealt with were up front honest and extremely accommodating. They followed up on any concerns I had with the vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    March 30, 2017

    Let me just start out with WOW, what an atrocious process working with these guys. I recently purchased a 2014 Lotus Evora S with 3,100 miles on it. The... price was reasonable, but it took them over two weeks to get the price down to a competitive rate. The car was driven by one of the owners or managers (I forget which), and was on the market for over 250 days, and they did not want to budge on pricing. Finally, after physically sending a wire to another dealer, they contacted me last minute agreeing to my terms. Not only did I have to back up the wire with the other dealership, and potentially tarnish my reputation, I expected the car to be in excellent condition, considering they claim to be a Lotus dealer. The car arrived, and was overall in good condition, don't get me wrong. However the Lotus lettering on the back of the car was missing the "U", which the Jameson and his manager said to take up with the transport company, despite transport showing no issues with the car when they picked it up. Secondly, the star-shield on the car is peeling, also they said to take up with my local Lotus dealer under warranty. Third, the steering angle was at fault, which is a big repair and they also said to take up with my local shop. Fourth, the car arrived with only one key. None of these issues were disclosed in the listing at all. A car from a Lotus franchise is expected to be in top shape and have a second key. I wouldn't expect otherwise unless it was from a small, wholesale dealer. To top this off, they refused to release the car to my first transport company, despite having my funds in hand, in full for the vehicle. This has never happened in over 30 transactions for me with any other dealer. I had to reschedule with a new transport company, and was assessed a fee, and it took another week + to get the car. On top of this, Jameson and his crew were sloppy and slow at "overnighting" paperwork, taking a week versus actual overnight. The whole process was sloppy, and cost me money. At the end of the day I merely requested a $500 refund for the initial deposit I made on the car. They stopped responding to my requests and disregarded my emails and messages. I highly recommend taking a pass on this dealership. They are not interested in the clients, but just themselves. I own several businesses, and everyone knows the customer comes first. These guys are messy, disrespectful, and do not hesitate to act above the client.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 12, 2016

    No complaints. I have been getting my car serviced at Baker for years and have never had an issue. The techs are informative in reviewing the repairs that... are needed. They move quickly and everyone is easy to work with. I would say the entire staff is looking out to make sure their customers have a great experience!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2016

    In purchasing my new car everything couldn't have gone better! The whole process went smoothly. If you are looking to purchase a new car Baker is the place... to go!

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 12, 2016

    The staff in thee service department are very friendly. The turn around time is always quick.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 12, 2016

    I have been a customer of Baker for years. I purchased my Dodge here and my wife's Jeep. Everyone is professional, honest, and a pleasure to work with....

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 12, 2016

    Every time I come to Baker it is always a great experience! When I purchased my Jeep Grand Cherokee in 2015 the sales process was easy and went smoothly.... The staff was informative and helpful in picking out the best car for my family's needs. The service staff is always super friendly and accommodating! Overall a great dealership! I highly recommend them!

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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