Baker Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.6
64 lifetime reviews.
  • Great service.

    the salesperson was very knowledgable. The whole process was easy. Didn't feel any pressure to purchase the vehicle. The Salesperson was very acco...


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    the salesperson was very knowledgable. The whole process was easy. Didn't feel any pressure to purchase the vehicle. The Salesperson was very accommodating with our request. Overall very pleased with everything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • HORRIBLE customer service!

    Let me just start out with WOW, what an atrocious process working with these guys. I recently purchased a 2014 Lotus Evora S with 3,100 miles on i...


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    Let me just start out with WOW, what an atrocious process working with these guys. I recently purchased a 2014 Lotus Evora S with 3,100 miles on it. The price was reasonable, but it took them over two weeks to get the price down to a competitive rate. The car was driven by one of the owners or managers (I forget which), and was on the market for over 250 days, and they did not want to budge on pricing. Finally, after physically sending a wire to another dealer, they contacted me last minute agreeing to my terms. Not only did I have to back up the wire with the other dealership, and potentially tarnish my reputation, I expected the car to be in excellent condition, considering they claim to be a Lotus dealer. The car arrived, and was overall in good condition, don't get me wrong. However the Lotus lettering on the back of the car was missing the "U", which the Jameson and his manager said to take up with the transport company, despite transport showing no issues with the car when they picked it up. Secondly, the star-shield on the car is peeling, also they said to take up with my local Lotus dealer under warranty. Third, the steering angle was at fault, which is a big repair and they also said to take up with my local shop. Fourth, the car arrived with only one key. None of these issues were disclosed in the listing at all. A car from a Lotus franchise is expected to be in top shape and have a second key. I wouldn't expect otherwise unless it was from a small, wholesale dealer. To top this off, they refused to release the car to my first transport company, despite having my funds in hand, in full for the vehicle. This has never happened in over 30 transactions for me with any other dealer. I had to reschedule with a new transport company, and was assessed a fee, and it took another week + to get the car. On top of this, Jameson and his crew were sloppy and slow at "overnighting" paperwork, taking a week versus actual overnight. The whole process was sloppy, and cost me money. At the end of the day I merely requested a $500 refund for the initial deposit I made on the car. They stopped responding to my requests and disregarded my emails and messages. I highly recommend taking a pass on this dealership. They are not interested in the clients, but just themselves. I own several businesses, and everyone knows the customer comes first. These guys are messy, disrespectful, and do not hesitate to act above the client.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service

    No complaints. I have been getting my car serviced at Baker for years and have never had an issue. The techs are informative in reviewing the repa...


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    No complaints. I have been getting my car serviced at Baker for years and have never had an issue. The techs are informative in reviewing the repairs that are needed. They move quickly and everyone is easy to work with. I would say the entire staff is looking out to make sure their customers have a great experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • great staff

    In purchasing my new car everything couldn't have gone better! The whole process went smoothly. If you are looking to purchase a new car Baker is ...


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    In purchasing my new car everything couldn't have gone better! The whole process went smoothly. If you are looking to purchase a new car Baker is the place to go!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • service

    The staff in thee service department are very friendly. The turn around time is always quick.


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    The staff in thee service department are very friendly. The turn around time is always quick.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • highly recommend!

    I have been a customer of Baker for years. I purchased my Dodge here and my wife's Jeep. Everyone is professional, honest, and a pleasure to work ...


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    I have been a customer of Baker for years. I purchased my Dodge here and my wife's Jeep. Everyone is professional, honest, and a pleasure to work with.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • great service department!!

    Every time I come to Baker it is always a great experience! When I purchased my Jeep Grand Cherokee in 2015 the sales process was easy and went sm...


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    Every time I come to Baker it is always a great experience! When I purchased my Jeep Grand Cherokee in 2015 the sales process was easy and went smoothly. The staff was informative and helpful in picking out the best car for my family's needs. The service staff is always super friendly and accommodating! Overall a great dealership! I highly recommend them!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Excellent Dealer

    I've purchased two new vehicles from this dealership and have had great experiences each time. I go there now for service and it's still awesome a...


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    I've purchased two new vehicles from this dealership and have had great experiences each time. I go there now for service and it's still awesome as they continue to take care of my vehicles needs. Ask for Taylor in sales!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • jack lambert

    attempting to find out availability of a vehicle is difficult


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    attempting to find out availability of a vehicle is difficult

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • wonderful customer service!

    Everyone was so nice and willing to work with us. We are over satisfied and blown away with great customer service and the process was so quick! W...


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    Everyone was so nice and willing to work with us. We are over satisfied and blown away with great customer service and the process was so quick! We will absolutely recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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