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Reviews

Average Ratings

4.9
324 lifetime reviews.
  • Great dealer!

    No pressure! Very professional in every way, from our salesman Mike Nista and everyone else that we encountered to the service department and the...


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    No pressure! Very professional in every way, from our salesman Mike Nista and everyone else that we encountered to the service department and the overall cleanliness of the facility.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Dealership

    Overall the experience went well. We are very happy with the repairs completed on our vehicle. The only bad mark this dealership would receive fro...


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    Overall the experience went well. We are very happy with the repairs completed on our vehicle. The only bad mark this dealership would receive from us is the poor attitude of the service advisor. We have had issues in the past with this particular advisor but we believe everyone deserves a second chance. We gave him a second chance and again he failed. Our vehicle was held over an extra day for repairs which did not bother us because we want out vehicle to be in top condition upon return. The day we were to receive our vehicle we called this advisor to see if the vehicle was complete. We waited over an hour for a response and never received one. My husband then drove to the dealership to speak with the advisor and when he entered the service station the advisor was sitting at his station working on some paperwork. He looked annoyed when my husband approached him to inquire about our vehicle. He stated there was no one available to go pick up our vehicle. My husband asked if someone would be around soon to pick up our vehicle because we lived across town and wouldn't be able to return to get our car tonight. He looked around the service station reluctantly asked one of his peers if someone was around to pick up my car and again said no. He then asked my husband if they had provided him with a courtesy vehicle which my husband stated yes and the advisor said then you will be fine we are open until 8pm and he could pick up the vehicle anytime before then. He stated we could keep their vehicle until then if we couldn't return before then. All of this was communicated with an attitude as if we were annoying him. None of this would have bothered my husband if a phone call was returned or a professional attitude was displayed when he was speaking to the advisor. This will not keep us from using this dealership (although we did consider using #1 Cochran which is only a mile from our home), we have been treated fairly by all others we have encountered here before in the past but we will no longer use this advisor. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Rich J

    It was by far the best car buying experience I have ever experienced. No hassle or pressure. Honest value for my trade in and everyone I encounter...


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    It was by far the best car buying experience I have ever experienced. No hassle or pressure. Honest value for my trade in and everyone I encounterd at the dealership was welcoming especially Kevin the sales person who followed through to the time of delivery to insure all went flawlessly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best experience ever

    We have never been treated so nicely at a car dealership.. From the sales person who helped us his name is Lou and Marc the sales manager..we were...


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    We have never been treated so nicely at a car dealership.. From the sales person who helped us his name is Lou and Marc the sales manager..we were very satisfied with the whole experience from start to finish...will go back for another car and will recommend Rohrick to everyone...The BEST...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great customer service

    I have received quality customer service every time I use Rohrich. I am treated respectfully by very friendly personnel. I'm glad I chose this dealer


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    I have received quality customer service every time I use Rohrich. I am treated respectfully by very friendly personnel. I'm glad I chose this dealer

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GREAT SERVICE ALL AROUND!!!

    I would highly recommend this dealership to anyone looking for a car whether it be new or used. Lou was our salesman and he did a fantastic job in...

    Dealer Response

    Thank you for the kind review. At Rohrich Cadillac, we strive to answer every question and address every concern, and it¿s encouraging to know Lou...


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    I would highly recommend this dealership to anyone looking for a car whether it be new or used. Lou was our salesman and he did a fantastic job in explaining everything when he took us for a test drive. He goes the extra mile to make the deal happen. Also, had to have my car serviced and their service department is awesome especially Mike he does what he has to do to make you happy. Don't find too many dealerships like this around! HIGHLY RECOMMEND ROCHRICH CADILLAC!!! A+++++

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind review. At Rohrich Cadillac, we strive to answer every question and address every concern, and it¿s encouraging to know Lou was able to show you dedicated and personalized service. We will always try to go the extra mile to please our customers. We look forward to working with you during your next visit. Remember to find us on Facebook to receive access to our exclusive coupons. Best Regards, mrosenstein@rohrich.com


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  • Great sevice and facilities

    Facility is clean, customer-friendly, and the personnel are customer-focused. I was able to drop my car off the night before and get a loaner and...


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    Facility is clean, customer-friendly, and the personnel are customer-focused. I was able to drop my car off the night before and get a loaner and the processing of the paperwork could not have been any quicker. The work was done on time and I was consulted in advance before any work was done. When I picked up my car, I had my 2 young daughters with me and the staff was very accommodating to them to the point of offering a milkshake to both of them.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best service

    From the moment I walked in the dealership until I drove away with my car Lou made me feel like I was at home. Made everything so simple!


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    From the moment I walked in the dealership until I drove away with my car Lou made me feel like I was at home. Made everything so simple!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent dealership

    The Service was excellent and efficient. While waiting for our vehicle the Lounge area was comfortable with good snacks and beverages.


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    The Service was excellent and efficient. While waiting for our vehicle the Lounge area was comfortable with good snacks and beverages.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fast, efficient, clean facilities, professional!

    Very fast & efficient. Jim is fantastic. He's professional, polite and a joy to do business with. He is an asset. He also had someone else beside ...


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    Very fast & efficient. Jim is fantastic. He's professional, polite and a joy to do business with. He is an asset. He also had someone else beside him who was also very nice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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