I just experienced my 2nd new-car purchase from Thompson Honda. With both purchases, the entire staff did everything possible to meet my needs while b...eing mindful of my budget. I have never experienced such excellent customer service with any other dealer. Both the cars and the dealership rock! I will be purchasing a Honda from Thompson Honda for many years to come! Bob Lawson is the best Salesman which I have ever dealt. Bob has even given me his personal cell phone with instructions to call if I ever need anything. I have actually put him to the test and he was true to his word! Thanks Bob!
I've purchased 4 cars from Thompson's Honda and each experience was fantastic! The sales staff was very versed on the product and answered every ques...tion I had. No pressure, fun environment, and a great product! Thanks Thompson's Honda!!!
We've had repeated issues of things not being done correctly on our CR-V. Just found out that they didn't follow Honda's recommended procedure for flu...shing the transmission fluid at the 120K mile service, but instead just drained it and filled it back up. That's the last straw. I'll never be back. The local high school auto shop does a better job.
Great, I did say Great sales department. TERRIBLE, I did say TERRIBLE service department!! But then who buys a car for the service, almost everyone. S...ervice after the sale, RIGHT........Just ask the service manager, Bud, I am sure he will tell you what he wants to hear himself say. This guy does not reflect the Thompson Honda way......
Jon Bledsoe was my salesman. He was very humble and no nonsense in his approach in both selling the car and taking care of all financial matters. Jon ...was very prompt to return my calls and answer the questions I had. This has been the case with other purchases my family has made through Jon. The other salespeople did not push themselves on me and immediately deferred to Jon when I asked for him. Overall my experience was very satisfying. I got a fair deal and got to buy local!! Win. Win.
I brought my 2013 Honda Civic in for a B1 ( Oil change and tire rotation ) service. They changed the oil but did not rotate the tires. After I talked ...to them about it Alexx tried to convince me they did not need rotated even though it had been over 10,000 miles since the last time they were rotated and the honda service ( B1 ) they were performing calls for tire rotation. In the end they did rotate them and did not charge me. When you have service done at Thompsons make sure they perform all that are required.
I had purchased my Honda CRV elsewhere and was told by friends that when you take a car in to a dealership where you didn't buy it, you got reluctant ...service. Not so at Thompsons Honda. They have proven to be very accomodating, quick to service and competant in what they do. I would recommend them with no reservations.
I have to admit I was hesitant as I drove from northeast Wisconsin down to Terre Haute, IN to purchase a Ford Mustang at a Honda dealership. The pictu...res of the car and the Carfax all looked good but I wasn't certain the 2011 Mustang would be in the condition I wanted. My fears vanished as soon as I walked in the door and a smiling Tracy asked if I was from up north and there to pick up a car. He said Bob Lawson, the sales representative, was on a shuttle run and would be back shortly, but I could take the car for a drive if I liked. Before I knew it, the car was at the door and keys in my hands. I went to pick up a cup of coffee in the soon-to-be-my Mustang convertible. It was clean, handled well and was a smooth ride. When I got back to the dealership we completed all the formalities in less than a half hour and I was on my way home. I was most impressed when the owner, Bob Thompson, took a personal interested in how I found their dealership and why I would drive that distance for a car. I could tell he really cared about his business and customers. He shared a little history of his business and the community with me, so I felt like I took a little Terre Haute back with me to Wisconsin. Thanks to all at Thompson Honda for making what I thought was a risky endeavor (purchasing a car long distance), a very enjoyable morning.
Bob Lawson was great in service, presentation, and delivery. I would recommend him to anyone one.
Great Experience I had a great experience at Honda of Terre Haute the salesman was Bob Lawson and he was very helpful. I am looking for a car to share... with my 21 year old son. I appreciated the fact that he treated us both with respect and not that a husband and father would be along to purchase or be the decision maker in the purchase