Buhler & Bitter Jeep Chrysler Dodge RAM

Reviews

Average Ratings

4.5
117 lifetime reviews. Includes reviews of Buhler & Bitter Jeep Chrysler Dodge RAM from DealerRater.com
  • Awesome Experience

    I bought my 2012 Dodge Journey from Buhler and Bitter. From the first moment I stopped at the trailer (after the fire) till the present - my exper...


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    I bought my 2012 Dodge Journey from Buhler and Bitter. From the first moment I stopped at the trailer (after the fire) till the present - my experience with the employees here has been nothing but very professional and courteous. Claire was my salesperson and she helped answer any question I had - it was the 1st time buying a larger vehicle due to my travelling a distance to work everyday. Ed and Mike helped get the financing. Then there is the service dept which is tops - Tim, Chris and Rick are very professional and courteous. But the biggest help has been Carlos the service manager who always answers my questions and concerns about my vehicle and I do pester him alot. I would not take my vehicle anywhere else. This group of professionals has made my experience at Buhler a wonderful one and I look forward to dealing with them in the future.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Certified car

    Everyone was nice and explained everything that I needed to know. Definitely a lot better then freehold Jeep. Found car that I wanted & more, love...


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    Everyone was nice and explained everything that I needed to know. Definitely a lot better then freehold Jeep. Found car that I wanted & more, love truck !!! They don't try to rip you off or tell you you need to get this or that, they recommend things

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mr.JSP

    Worst experience ever. After numerous recalls on vehicle the service dept. Is very lacking with follow up. No internal communication. Constant run...


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    Worst experience ever. After numerous recalls on vehicle the service dept. Is very lacking with follow up. No internal communication. Constant run around. Lastly....destroyed my vehicle with last service. Farmed job out to a 3rd party and vehicle. Came back with over spray, missing parts....basically butchered. Never again...

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Top service
    March 28, 2017

    One of the best experiences I've had at a dealership and Joan was by far the best sales person I've ever dealt with. I've owned seven cars, fi...


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    One of the best experiences I've had at a dealership and Joan was by far the best sales person I've ever dealt with. I've owned seven cars, first time buyer at Bueller.

    Does recommend this dealer

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  • REALLY ANNOYED
    March 16, 2017

    Brought my truck in for repairs and scheduled maintenance. They told me the work was done to find out that they didn't do half of the required m...


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    Brought my truck in for repairs and scheduled maintenance. They told me the work was done to find out that they didn't do half of the required maintenance. Rescheduled again told me it was done still didn't finish required maintenance and lied to me saying that they did it. Now they have to order another part and i'm returning for the third time. I will not return to the dealer.

    Does not recommend this dealer
    Came in for service or repair

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  • Sales AND service are good!

    I am approaching 3 years of a lease of a Ram 1500. Mike Lencsak was exceptional at working with me. We negotiated a fair deal on the truck. The...


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    I am approaching 3 years of a lease of a Ram 1500. Mike Lencsak was exceptional at working with me. We negotiated a fair deal on the truck. The only "problem" was that it was 5 hours to finish all the negotiations and paperwork. Of course it was the last day of their Labor Day sale, and only one person working in the finance office. Once we got started on the paperwork, we flew through it (comparatively speaking) and I drove away in "Ruby." I've been back several times for service. I have never had a bad experience. I'm greeted, I tell them the service needed, and then go wait in their waiting room (OK, here's a complaint: they have the TVs stuck on daytime talk shows, which are annoying). My last visit was for an oil change and to repair a flat. While it did take them a little longer than normal to find the leak (along the bead - a slow leak), they replaced the tire (price was as expected). I live about 15 miles from their place, but am willing to drive that distance even though there is a local Dodge/Ram dealership. I look forward to my next lease.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service
    February 2, 2017

    Once again great service from this dealer, my new cars under carriage was damaged on the road, when i brought it in to get inspected it was much m...


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    Once again great service from this dealer, my new cars under carriage was damaged on the road, when i brought it in to get inspected it was much more damage then i had expected. Service dept told me not to worry i called my insurance they called the dealer and when the parts came in it was fixed in a timely and professional way. My thanks to Carlos , Rick and the mechanics that did an excellent , excellent job. Have been and will be a continued customer.

    Does recommend this dealer
    Came in for service or repair

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  • Very annoyed
    January 17, 2017

    I bring my vehicle in for an oil change every 6 weeks. Then how did they overlook that the tread on my tires was bad. They told me on Dec 10th i...


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    I bring my vehicle in for an oil change every 6 weeks. Then how did they overlook that the tread on my tires was bad. They told me on Dec 10th i needed 4 new tires at once, that it was 2 weeks before Christmas and my car payment due. Also they did inform me that to think about Front Pads and Rotors soon. Well that is fine but to have my inquiry as to what something like that would cost and have the service manager ignore my inquires is just poor business and not good customer service. I bought my vehicle from Buhler and they had done all previous work on my vehicle but to be ignored is not good customer service. So needless to say I am very annoyed and i need to have my vehicle properly maintained since I put over 500 miles a week on it.

    Does recommend this dealer
    Came in for service or repair

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  • Sales dept ok. service dept , rude and arrogant.

    I currently leased my truck from their .service department sucks , sales department is OK but they lowball you on your trade. I brought at least s...


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    I currently leased my truck from their .service department sucks , sales department is OK but they lowball you on your trade. I brought at least seven people there and seven people have gone to seven other dealerships to buy a car. I think they forget that they sell Dodges and not Mercedes Benz or BMW because that's the kind of feeling I get and it's the feeling people I have brought there get.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nothing good but the snacks they offer ¿

    Nightmare. When purchasing a used jeep my husband and I knew the dangers but with the reviews being what they were, we chose Buhler. We purchased ...


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    Nightmare. When purchasing a used jeep my husband and I knew the dangers but with the reviews being what they were, we chose Buhler. We purchased our jeep in August and already have had to get it towed and is currently in the shop. The salesman wanted a quick sale and the customer service department was nonexistent. There has been no loyalty to their vehicle that they sold and they have done nothing but add to our headache. I would NEVER recommend this dealer to anyone who was in need of a reliable vehicle with a reliable dealer. However, I purchased my jeep from world jeep in Shrewsbury and what a difference. Friendly service, prompt responses and reliability from the company when buying a used vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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