So angry and so disappointed with the process all around. I bought my car and found several things after purchase that were wrong (radio went to aux every... time I hit a bump and sometimes when I didn’t, there was a loud rattling from under the car, breaks/rotors completely terrible - just to name a few). I immediately took it back to the dealer and my salesman rode in the car with me to hear the sound. He heard it and said it was “normal” for this type of vehicle and that the “suspension was adjusting to the road.” Well, on my third or fourth trip over a few months to have various things fixed (one of which they admitted was their fault) they found what the rattling problem was. I called the very rude used car manager Charles, who refused to pay for the issue even though I had told his salesperson about it and that person told me it was normal and I didn’t need to have it looked at. Shouldn’t I be able to trust my salesman? He essentially called me a liar when I explained that my salesman had ridden with me, saying “there are 3 sides to every story, yours, his and the truth.” Conveniently, my salesman doesn’t work there anymore so Charles couldn’t “verify” what I was saying. I explained that I wasn’t just trying to get free service as I had already put hundreds of dollars into the vehicle since I had bought it and didn’t ask them to fix it for free (as I’m aware that used cars sometimes need things fixed). He refused to listen and said he was “sorry.” I told him I didn’t feel he was sorry because it wasn’t his money that would have to be spent. He had the nerve to tell me it “basically” was his money because those repairs come out of his bonus/commission!! They still haven’t ever fixed my radio as I was promised while writing the check for my car. My parents and I have bought many, many cars from this dealership over the last 20 years. It wasn’t like this before. Save yourself some trouble and heartache and don’t bother with this dealership or their service department.
We are sorry you did not have a good experience. Unfortunately, since your response was anonymous, I cannot respond specifically to your situation. Ho...wever, we do recommend that all customers, especially used vehicle customers fully inspect a vehicle before purchase and have their own mechanic inspect it. Also, from time to time, we will have used vehicles that are in good condition but because of age or mileage are sold "as-is". This is disclosed to the customer at time of purchase and are less expensive since no warranty is provided after the sale. If you purchased an "as-is" vehicle. we apologize we didn't fully explain what this meant to you. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Very happy with my ATS! Service is a breeze with the on line scheduling ¿¿ Staff is friendly and waiting area super nice. Great inventory to choose... from
These guys just "get it". I was in a terrible situation and worried I would not be able to get out of a lease without a huge penalty. Not only did they... get me in a newer car with less miles, my payment went down almost $150! I was shocked and more importantly, I was grateful. At no point did I feel pressured into doing something I was not comfortable doing. I'm sad to say I've been in the area all my life and this is the first time I have shopped at Fuson, but they have a customer for life! Brenda W.
I will never buy another car from this dealership their service is terrible and anything and everything is not covered under a warranty that they sell... you when you buy the car.
I have been going to Fuson for years. My family and I have purchased multiple cars from Fuson. We've always been happy throughout the process and with... service after the sale. This has recently changed. Earlier this year I took in my ignition key for a recall. I was later contacted and informed that the recall in fact had not been preformed because parts were not available. I was left feeling a little surprised and frustrated because this information wasn't shared with me when I made the appointment, dropped off the vehicle, OR when it was picked up. Most recently, I took in my vehicle for an oil change and tire rotation. Once I got home and took a look at my vehicle I noticed the tires had NOT been rotated. I have a curbed tire with a mark in the rubber that was still on the rear passenger side. You can imagine my frustration when once AGAIN I sent my vehicle in for service and the service was not completed. I prefer to have my vehicle serviced by someone I can count on and TRUST to do the job. I would NOT recommend the Fuson, Buick, Cadillac & GMC service department to anyone.
I bought a Jeep and they took great care of me. I will tell everyone about them. Tim is the best!
They did a great job. No hassle. They were very nice and we were in and out in an hour with a new vehicle. They didn't play the sales "game" with us. We... have now purchased two cars from them and will return in the future.