Star Buick GMC Cadillac of Quakertown

Reviews

Average Ratings

4.5
146 lifetime reviews. Includes reviews of Star Buick GMC Cadillac of Quakertown from DealerRater.com
  • A VERY PLEASANT EXPERIENCE

    I just wanted to express my gratitude to Zach, my sales agent, for being so professional and yet up-close and personal. He certainly made me feel ...

    Dealer Response

    Zach is one of our super STARS ... Thanks.


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    I just wanted to express my gratitude to Zach, my sales agent, for being so professional and yet up-close and personal. He certainly made me feel very comfortable as if I was dealing not with a stranger but with a friend. Zach really did go the extra mile for me, not only with the deal itself and keeping me posted with the finance end, but the car did not come with an owner’s manual and he ordered it and paid for it himself! He even replaced both batteries in the key remotes, just to make sure they were new! I am very pleased with the Nissan Altima I bought and kudos to the service department for taking care of several minor issues with the car. I will certainly recommend Zach and Star Buick of Quakertown to family and friends,

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Zach is one of our super STARS ... Thanks.


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  • Lease

    From beginning to end I was treated unprofessional. They like to make you wait hours so you can not understand what you are signing. Be carful whe...

    Dealer Response

    We are very sorry to hear about your negative experience at our dealership, Ed. We take customer care very seriously at Star Buick GMC Cadillac an...


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    From beginning to end I was treated unprofessional. They like to make you wait hours so you can not understand what you are signing. Be carful when dealing with them they are snakes.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are very sorry to hear about your negative experience at our dealership, Ed. We take customer care very seriously at Star Buick GMC Cadillac and we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, Star Buick GMC Cadillac Team


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  • Don't do it

    Mislead at the beginning of the deal! Over charge and are not friendly. The sales manager and the finance manager talk fast so you can't comprehen...

    Dealer Response

    Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at ...


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    Mislead at the beginning of the deal! Over charge and are not friendly. The sales manager and the finance manager talk fast so you can't comprehend the deal they are offering.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Star Buick GMC Cadillac Team


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  • Lease deal

    Went to sign a lease they did not disclose about tax which made my payment $40 more a month! Do not go here

    Dealer Response

    Thank you for taking the time to share your feedback regarding your recent visit to Star Buick GMC Cadillac. We take your concerns very seriously....


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    Went to sign a lease they did not disclose about tax which made my payment $40 more a month! Do not go here

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback regarding your recent visit to Star Buick GMC Cadillac. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact us directly. Sincerely, Star Buick GMC Cadillac Team


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  • No pressure!
    August 5, 2017

    Not your "typical salesperson", Jim Burgert rearranged his schedule to accommodate ours, and never once made us feel pressure to buy. A genuinely ...

    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had a pleasant vehicle purchasing experience wit...


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    Not your "typical salesperson", Jim Burgert rearranged his schedule to accommodate ours, and never once made us feel pressure to buy. A genuinely nice guy, he and Matt Morrison made our buying experience a pleasant one. Both gentlemen were knowledgeable and professional from beginning to end.

    Does recommend this dealer
    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had a pleasant vehicle purchasing experience with Matt and Jim, they are some of our super STARS. We hope you consider using Star for any of your future vehicle needs. Sincerely- The Star Buick GMC Cadillac Team


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  • Great experience!!
    July 30, 2017

    After visiting numerous dealers in the tri state area for a new 2017 GMC Elevation, I received the best deal by far at Star in Quakertown PA. Drov...

    Star Car Buick GMC Cadillac

    We are disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, i...


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    After visiting numerous dealers in the tri state area for a new 2017 GMC Elevation, I received the best deal by far at Star in Quakertown PA. Drove close to 2 hours to buy my new truck. Speaks volumes being a picky customer. Great customer service and friendly environment. Thanks Starr team for a great deal. Highly recommended!

    Does recommend this dealer
    Star Car Buick GMC Cadillac

    We are disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Star Buick GMC Cadillac. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact us at your earliest convenience so that we can work together to resolve this issue. Sincerely, Star Buick GMC Cadillac Team


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  • gino14
    July 29, 2017

    A BIG THANK YOU TO MATT JOHNSON AND JIM BURGERT WHO HELPED FINALIZE OUR PURCHASE. BOTH WERE VERY PERSONABLE AND COURTEOUS. HAPPY WIFE-HAPPY LIFE.

    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had an enjoyable vehicle purchasing experience w...


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    A BIG THANK YOU TO MATT JOHNSON AND JIM BURGERT WHO HELPED FINALIZE OUR PURCHASE. BOTH WERE VERY PERSONABLE AND COURTEOUS. HAPPY WIFE-HAPPY LIFE.

    Does recommend this dealer
    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had an enjoyable vehicle purchasing experience with Matt and Jim, they are some of our super STARS. We hope you consider using Star for any of your future vehicle needs. Sincerely- The Star Buick GMC Cadillac Team


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  • Best car buying experience ever Joe O was great

    Best car buying experience I've ever had Joe O was a huge help


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    Best car buying experience I've ever had Joe O was a huge help

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service
    July 14, 2017

    Professional and caring. Really make you feel welcome and go out of their way to accommodate you. Staff is friendly and treat you like a #1 custom...

    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had a positive experience and felt very welcomed...


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    Professional and caring. Really make you feel welcome and go out of their way to accommodate you. Staff is friendly and treat you like a #1 customer all the time. Highly recommend this dealership and staff.

    Does recommend this dealer
    Star Car Buick GMC Cadillac

    Thank you for taking the time to review us, we greatly appreciate it. We are thrilled to hear you had a positive experience and felt very welcomed here at Star. We hope you consider using Star for all of your future vehicle needs! Sincerely- The Star Buick GMC Cadillac Team


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  • Good customer
    June 18, 2017

    Mr burgert was very helpfull in all parts of the sale and selection if i would go again i would go to him and i would recomend him very nice and g...

    Star Car Buick GMC Cadillac

    Thank you for the excellent review. We hope to see you again. Have a great summer.


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    Mr burgert was very helpfull in all parts of the sale and selection if i would go again i would go to him and i would recomend him very nice and good with the follow ups

    Does recommend this dealer
    Star Car Buick GMC Cadillac

    Thank you for the excellent review. We hope to see you again. Have a great summer.


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