Reviews

3.6 out of 5 3.6
67 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 28, 2018

    By far was the best dealer I have dealt with. Stopped in to look at the used trucks and ended up driving one home. All the salesmen and staff I dealt with... were very nice to deal with. In future hope to deal with again. They couldnt have made this process any easier.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 5, 2018

    Quick service with things done right the first time. My whole family gets all of their service work done at Freedom Ford Ebensburg. Including our vehicles... that are not Fords. Lol. Love this place!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • February 14, 2017

    Corey Walters was fantastic at uncovering what we wanted, presenting us with our options and working to meet our budget! Tim Aurandt, Sales Manager helped... us hammer out the best deal and Travis Stormer, Finance Manager did a great job explaining our warranty & finance options. Once the deal was completed, Corey took the time to connect my wife's phone to the bluetooth system and explain each and every function of the vehicle. They were all great and made the experience pleasant. I would not hesitate to recommend Freedom Ford to anyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 29, 2018

    First price shown to me was with none of the posted rebates on fords website. This is an indicator of what your up agaisnt, go to a volume dealer in Pittsburgh.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    March 26, 2018

    Arrogant n rude to woman!! Interrupt your conversation to put blame on the customer n service workers rude to woman. They do not want to stand by what... to they say they are going to do. The service warranty they slie in on you isn't worth the paper it's written on!!!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2017

    Dawn Morrison was the absolute best sales person I have ever worked with. I told her what I wanted an what I could afford an she did exactly what was... needed to be done with zero hassle to me. Amazing buying experience! Thanks Dawn!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 15, 2017

    I called about a vehicle on the lot for me to purchase. It had to many miles on it to be financed through their lenders. They run my wife's and my credit... in order to pre-approve us. We get approved, and the finance guy says he's gonna search around and find us a truck. The following week, he finds us a truck at another dealership. I take off work early and my family and I make the 2 hour trip to the dealership so they can appraise our trade in. After numerous problems, and back and forth stories from the finance guy, 3 days later he finally says everything is good to go. Several hours later, I get 2 more notifications saying my credit is being checked again. I finally call the dealership who (originally) has the truck I'm supposed to be purchasing. They say they are not selling the truck to (Freedom Ford) because they are trying to low ball the price. So finally, I get in touch with the finance guy at Freedom, and he tells me to take my business elsewhere. He says, he's not buying a truck off another lot, if he can't sell it to me to make a profit. I say to him, all this time waisted to purchase my family a truck, and u say go elsewhere???? He says I'm here to make money, so yea, it happens. He should have taken care of all of the business with the other dealership, and secured a guarantee on the truck before he led us on for half of the week. Absolute worst dealership and person I've ever dealt with in purchasing a vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 15, 2017

    Everyone from sales, service, and finance were extremely helpful and knowledgable when purchasing my very first brand new F-150. Dawn, Jason, and Travis... were extremely impeccable and I would recommend this group to anyone purchasing a vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2017

    Everyone from sales, service, and finance were extremely helpful and knowledgable when purchasing my very first brand new F-150. Dawn, Jason, and Travis... were extremely impeccable and I would recommend this group to anyone purchasing a vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 7, 2017

    I honestly don't know where to begin. I had emailed this dealership via cars.com. My inquiry went to a Jason "The Car Ninja". I emailed him in regards... to a preowned Audi and initially I got a response right away. Then I sent him pictures of my car to get a roundabout estimate of what they would be willing to give me for a trade on my car. Emailed him within an hour and he told me he had to look it over with a manager and he would get back to me in the morning. Next morning rolls around and I get nothing. Not a response or anything. I emailed him 3 separate times to check in on the process to no avail. Now two days later I get a response that he never got my emails and their firewall must have blocked them. And of course now someone had put a deposit on the car I wanted. Just bad business.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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