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Reviews

Average Ratings

4.8
218 lifetime reviews.
  • Great experience

    This dealer is great. I live in New York City and was looking ALL OVER for a fair price on late-model VW Golf TDI. After months of searching on Ca...


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    This dealer is great. I live in New York City and was looking ALL OVER for a fair price on late-model VW Golf TDI. After months of searching on Cars.com, I stumbled onto the perfect car. There was only one problem (or so I thought): The car was in Pittsburgh! Actually, it was at Moon Township Ford. I called the phone number on the cars.comc listing, and spoke with Brandon. He helped me get a fair deal for the VW over the phone, and gave me a no-nonsense offer on my trade-in. He was even more than happy to drive the Golf TDI to the nearest VW Dealership, where the car was inspected, and found to be in tip-top shape. Soon, my girlfriend and I hopped in my crappy Honda, drove to 6 hours to Pittsburgh, and picked up the VW Golf (the Honda stayed in Pittsburg). The Golf TDI is great, and we didn't have to bother with refueling on our way back to New York, as the TDI has a 600 mile range! The whole deal was done over the phone, and via email. There were no surprises when I arrived, and we only spent about 90 mins at the dealership, which included a test drive, and all of the financing paper work! I've dealt with a log of slime-ball car dealers in New York City, and this was by far the easiest, most pleasant car deal I've ever made. Brandon (the salesman) really went out of his way to make sure that I was completely happy, and that all my requests were honored. No hidden fees, no surprises, and a dealer that sticks by his word. Amazing, simply amazing!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service

    Attentive to my concerns and prompt in completing those items of concern


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    Attentive to my concerns and prompt in completing those items of concern

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service great

    F-150 Service was excellent, staff was courteous,helpful and professional

    Dealer Response

    Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you agai...


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    F-150 Service was excellent, staff was courteous,helpful and professional

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!


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  • Service so so

    My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch .....

    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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    My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch ...... I'm sorry but I have had leather seats in cars for 20 years and leather furniture in my home and have never had normal stretch occur......it's leather It should give and not tear ..... the solution was to have the seat repaired and it was it looks ok it's not perfect and at my cost of 85 plus tax I would have preferred it be replaced It's sad that ford doesn't back the full product. Not sure I will purchase a ford when I'm ready for a trade on this car my last car was a Subaru and the leather seats were perfect when it was traded in with no normal stretch

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • State Inspection

    Simple state inspection. Work was done on time and to my satisfaction.

    Dealer Response

    Robert, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! ...


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    Simple state inspection. Work was done on time and to my satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • GREAT Service!!

    The service department is always friendly and I can get an appointment in a timely manner. This last visit, I had brake service done and there was...


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    The service department is always friendly and I can get an appointment in a timely manner. This last visit, I had brake service done and there was a mail-in rebate. When I picked up my car, to my surprise, Garrett had taken the time to submit it for me so that it was all taken care of! That's going above and beyond for the customer! Thanks again!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My Ford Expoerience

    It was necessary to re-do a front end alignment on my F-150. The original job was not quite right. I took the truck in to have the engine compartm...

    Dealer Response

    Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If there is anything else we can do ...


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    It was necessary to re-do a front end alignment on my F-150. The original job was not quite right. I took the truck in to have the engine compartment cleaned by the detail shop and mentioned the alignment issue to the service representative, Dan. Always courteous and helpful, he scheduled a new alignment on the spot and had the situation resolved quickly and efficiently. I have had the engines cleaned on each of my Fords -- the detail shop does an outstanding job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!


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  • Great service love moon ford

    As always exceeded my expectation. Fixed problem first time. First class dealership.


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    As always exceeded my expectation. Fixed problem first time. First class dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Survey sent by Ford

    I have a 2014 Ford Escape. I was at Moon Township Ford on 4-27-17 to have four new tires put on. The staff was very good. My service adviser - ...

    Dealer Response

    David, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    I have a 2014 Ford Escape. I was at Moon Township Ford on 4-27-17 to have four new tires put on. The staff was very good. My service adviser - Brad Drake was very helpful in speaking about tire options and the rebate offer which was available. My car was also ready for pick-up even earlier than the time promised. The cashier (don't know her name) was also very friendly and helpful in explaining the rebate process. thank you, David Jones

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • 5-star Service

    I made an appointment for PA state inspection. My car was taken at exactly the appointment time. I was shown the refurbished waiting room w/ com...

    Dealer Response

    Richmond, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide excep...


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    I made an appointment for PA state inspection. My car was taken at exactly the appointment time. I was shown the refurbished waiting room w/ comfortable, new furniture, a large flat screen TV and a coffee/tea bar. In 45 mins the writer came out and said the car was ready. I and was given a computer generated report on the condition of the mechanical aspects of the car. The inspection was at no cost as I purchased the car at the Ford dealership; I paid for the emissions testing. I went to collect the car and found it had been freshly washed....IMPRESSIVE service!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richmond, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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