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Reviews

Average Ratings

4.8
265 lifetime reviews. Includes reviews of Baierl Kia from DealerRater.com
  • Service on my car is amazing
    April 25, 2017

    Service at Kia is amazing and the people that work at the desk especially Rich he is so wonderful and helpful. I'm so thankful to have you guys! T...


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    Service at Kia is amazing and the people that work at the desk especially Rich he is so wonderful and helpful. I'm so thankful to have you guys! Thank you for all you do and keep up the awesome work! overall kia is wonderful and would recommend to anyone!

    Does recommend this dealer
    Came in for service or repair

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  • Sold my car as I was test driving it.
    January 14, 2017

    After speaking to a rep on the phone, I drove almost an hour to buy a car that was on sale way below market value. Took the car on a test drive an...

    Baierl Kia

    We understand how upset you must be if the vehicle you were interested in was sold. We're sorry for any inconvenience this caused. We experience h...


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    After speaking to a rep on the phone, I drove almost an hour to buy a car that was on sale way below market value. Took the car on a test drive and the rep said he was going inside to get the paperwork. He came back and told us they had just sold the car to somebody else over the phone, and offered to show us more expensive cars. Never in my life have I felt so disrespected. Building was nice and they're probably better with people buying expensive cars, but if you're looking for something under $5k go elsewhere.

    Does not recommend this dealer
    Baierl Kia

    We understand how upset you must be if the vehicle you were interested in was sold. We're sorry for any inconvenience this caused. We experience high demand on our budget vehicles, and while we do our best to accommodate each and every customer, we must offer these vehicles on a first come basis. We have many other vehicles on our lots within your price range, and we'd be happy to work with you on those. Please let us know if you'll allow us that opportunity. Sincerely, Baierl Customer Experience Team


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  • Do Not Trust Bairel Kia
    January 7, 2017

    I just bought a used car from Bairel Kia. The sales rep Bill Bruner was good however, my overall experience was bad. They sold the vehicle withou...

    Baierl Kia

    Ms. Molnar, We understand you are upset if you feel the car you purchased was unsafe, and we're sincerely sorry for any concern we caused. We pic...

    Ele

    Another example of how poorly Bairel operates. I provided my name and phone number TWO days ago and have yet to receive a call from Bairel. Now I ...


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    I just bought a used car from Bairel Kia. The sales rep Bill Bruner was good however, my overall experience was bad. They sold the vehicle without even doing a safety inspection and put myself & my young grand baby in danger. The car was filled with exhaust fumes so bad you only needed to stand near the car to smell it. This situation could have killed us, put me unconscious which not only could have hurt us in the car but put everyone on the road with me in danger. The car left that lot very unsafe, out of gas, very low tire pressure & filthy windows. Wow!! I will be purchasing a brand new car within the next year and can tell you I will not purchase from Bairel Kia.. Word of mouth is the best advertisement & I will spread the word.

    Does not recommend this dealer
    Baierl Kia

    Ms. Molnar, We understand you are upset if you feel the car you purchased was unsafe, and we're sincerely sorry for any concern we caused. We picked up your vehicle within 45 minutes of your contacting us, provided a loaner car and had your vehicle repaired and back to you within a 24-hour period. We've also taken serious steps internally to ensure this type of thing doesn't happen again. In the event you're still unhappy with your vehicle, we've offered to buy it back from you. We understand you had an appointment with your mechanic last week and you'd call us to let us know where things stand. We haven't heard back from you, so we hope everything is satisfactory. If there is anything else we can do at this point, we are here for you. Sincerely, Baierl Customer Experience Team Baierl Customer Experience Team

    Ele

    Another example of how poorly Bairel operates. I provided my name and phone number TWO days ago and have yet to receive a call from Bairel. Now I will file a complaint with Better Business and post my awful experience & very poor customer service. Again, word of mouth is the best advertisement and I will be advertising. NEVER DEAL WITH BAIREL!!! They are AWFUL!!!!


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  • No one waits on you
    December 10, 2016

    Stopped to look at several vehicles on a cold December day on the used car lot & no one waited on us. Went inside & still no service. Seemed to b...

    Baierl Kia

    Mr. Zagorski, We understand your disappointment if you weren't promptly greeted and given the excellent customer service you deserve. We're very...


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    Stopped to look at several vehicles on a cold December day on the used car lot & no one waited on us. Went inside & still no service. Seemed to be a group of men standing around smoking cigarettes while we looked, but didn't want to be bothered asking if we needed help.

    Does not recommend this dealer
    Baierl Kia

    Mr. Zagorski, We understand your disappointment if you weren't promptly greeted and given the excellent customer service you deserve. We're very sorry for this experience. We'd like the opportunity to make things right if you'll allow it. We've made several attempts to reach out, however we have not heard back from you. Please know, we are here if at any point you'd be willing to let us earn your trust. Sincerely, Baierl Customer Experience Team


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  • First time at Baierl Kia
    November 21, 2016

    I recently purchased a Kia Sportage here. The facilities are beautiful and the selection of vehicles is amazing. The salesman, Bill Bruner, went ...


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    I recently purchased a Kia Sportage here. The facilities are beautiful and the selection of vehicles is amazing. The salesman, Bill Bruner, went out of his way to help me with the best deal he could and he was friendly, courteous and easy to work with. The finance end of it went very smoothly and I was pleased how I was treated during the whole experience of purchasing this car. I plan to return here for another Kia purchase in the not so far future. I would recommend Baierl Kia.

    Does recommend this dealer

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  • Honest and Helpful
    October 24, 2016

    The first time I stopped in at Baierl Kia I was not in need of a car but was interested in one they had advertised. Allen Beegle was very helpful...


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    The first time I stopped in at Baierl Kia I was not in need of a car but was interested in one they had advertised. Allen Beegle was very helpful and answered all of my questions. I did not purchase that day but I left Allen my name and phone number. I was afraid I would be bothered with follow up calls pushing for a sale but this did not happen. Several weeks later I was in need of a car and the one I looked at was still available so I went back to see Allen. The car I purchased was not new nor a high end used vehicle but Allen was as helpful and courteous as if I was buying the most expensive car on the lot. Thanks Allen, you truly helped me out in a time of need.

    Does recommend this dealer

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  • Helpful salesperson
    October 23, 2016

    Phil at Baierl Kia was a very helpful and patient salesperson. We had a low budget and were in the market for a used car. He never pushed or quest...


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    Phil at Baierl Kia was a very helpful and patient salesperson. We had a low budget and were in the market for a used car. He never pushed or questioned our motivation for keeping our budget so low. He lead us to a couple good options, showed them to us again two days later when we returned. We ended up very happy with our purchase of a model we hadn't previously considered. The purchase ended up taking a while because the dealership seemed slightly understaffed for the weekend, but I understand that these things happen. We pay cash for car purchases, so our office interactions were strictly of the legal variety, not financing related. Everyone was courteous and professional.

    Does recommend this dealer

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  • "Above Expectations"
    October 7, 2016

    We had not bought a car in a very long time; suddenly, we needed one! My wife and I were greeted by Allen Beegle the first evening and we continu...


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    We had not bought a car in a very long time; suddenly, we needed one! My wife and I were greeted by Allen Beegle the first evening and we continued working with him; it turned into a "partnership". Allen was generous with both his knowledge and his time and has a sense of humor. He never rushed or pressured us even once into buying. We found a used Sorento that fit our budget and had some great features. One night (late) when Allen wasn't available, we were also helped by Bill Brunner. Allen made sure the vehicle was "immaculate" when we picked it up. I would rate our whole Baierl Kia experience as "above expectations". Allen helped us make a good decision...... we'll be back. Ken & Judy

    Does recommend this dealer

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  • Professional and courteous.
    October 1, 2016

    Our sales associate, Allen Beegle, was great to work with and explained everything in great depth. Everyone at the dealership was extremely friend...


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    Our sales associate, Allen Beegle, was great to work with and explained everything in great depth. Everyone at the dealership was extremely friendly and a pleasure to do business with. Allen was very helpful and extremely personable. We look forward to continuing working with him in the future.

    Does recommend this dealer

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  • A Very Good, Straight Forward Experience
    September 30, 2016

    Allen is a great salesman. He was exceptionally polite, knowledgeable, and upfront. If he couldn't answer a question he'd admit so and then take t...


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    Allen is a great salesman. He was exceptionally polite, knowledgeable, and upfront. If he couldn't answer a question he'd admit so and then take the time to research and answer. He is also super patient with new buyers and will happily answer all your questions. He helped to make a stressful experience go by more smoothly. Will definitely be seeking him out the next time I'm in need of a car.

    Does recommend this dealer

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