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Used 888-315-8149 Email Dealer
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Reviews

Average Ratings

4.9
Average based on 189 reviews
  • Great timely service

    They determined the problem and what needed to be done to fix it. I was told it would take a couple of hours. It was only about an hour and a half...


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    They determined the problem and what needed to be done to fix it. I was told it would take a couple of hours. It was only about an hour and a half. The staff is always kind and courteous. They keep you informed as to the progress of your vehicle's repair.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Customer Service!!

    I'm not a number, I'm a person when I come in to Bill Defouw! They know me by name and make me feel welcome. They take great care of all customers...


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    I'm not a number, I'm a person when I come in to Bill Defouw! They know me by name and make me feel welcome. They take great care of all customers! Pleasant smiles and great attitudes. Just these things alone makes helps me get through my day!! Thank you!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Horrible Customer Service

    I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and woul...


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    I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be ready by Wednesday at 10:00 am. I drove 4.5 hours and arrived at 9:45 am to find that the truck just completed its service but no detailing had been done. After test driving, I ask them to fix the wheel alignment. While the technician was working on the alignment he noticed that the catalytic converter was missing. They informed me that they couldn't sell the truck without this part and that they would need to install one. In my opinion, this should have been addressed at servicing and saved me a trip. We continued with negotiations and I was still interested in purchasing the truck. The sales manager, Matt, approached me and said he isn't going to sell me the truck because he didn't have enough money in it to fix it. I was furious that he didn't even offer to meet in the middle. It was as simple as that. Obviously they don't care about their customers or their customers time!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Oil Change and check over. Done fast and well.

    I buy and have all my service work done here always leave happy.


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    I buy and have all my service work done here always leave happy.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Best dealership in Lafayette Indiana by far.

    Would never deal with any dealer but DeFouw. They treat you with respect and listen to your needs. They don't try to sale you what you don't want ...


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    Would never deal with any dealer but DeFouw. They treat you with respect and listen to your needs. They don't try to sale you what you don't want or need.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Very Pleased with service desk and repairs made.

    I was very pleased with the work, with service personnel, and was made to feel like a valued customer. When I asked to have the repair/part repla...


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    I was very pleased with the work, with service personnel, and was made to feel like a valued customer. When I asked to have the repair/part replacement explained, they did so very clearly and professionally. I will be back to have my Corvette serviced at DeFouw.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Really stood behind their car

    I purchased a used bmw 328i from defouw in as-is condition with no warranty. A few days after purchased I noticed a slight high pitched noise. I t...


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    I purchased a used bmw 328i from defouw in as-is condition with no warranty. A few days after purchased I noticed a slight high pitched noise. I took it to a local shop and they diagnosed it as a bad differential. I was very upset because it was going to be an expensive repair. I called Defouw to see if they could do anything. They sent a driver to my home with a loaner vehicle, took mine in and checked it out, all free of charge. They agreed the differential was starting to fail. They offered a new diff with $1,000 discount or offered to put in a used one free of charge. Because this is not a common problem with bmws, I chose the used diff and it has been successful so far and will probably last the life of the car. Defouw went out of their way to make this right for me even though I did not have a warranty, so I would highly recommend them!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Happy Customer

    Was treated good from front to back. They fixed all the problems with my pickup in one visit. I was satisfied with price.


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    Was treated good from front to back. They fixed all the problems with my pickup in one visit. I was satisfied with price.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great experience at DeFouw!

    I was in the market for a new vehicle and had interacted with a few other BMW dealerships in my search. Cesni with Bill DeFouw BMW in Lafeyette, ...


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    I was in the market for a new vehicle and had interacted with a few other BMW dealerships in my search. Cesni with Bill DeFouw BMW in Lafeyette, IN took great care of me throughout the whole process. We worked online flawlessly and communication was clear and timely. She was able to help me look at several options and fielded a few curveballs from me like an expert. Ultimately i was able to get into a great vehicle at a great price. I was driving from out of town and Cesni communicated exactly what I needed to do and bring for my visit/test drive/purchase. Things went perfectly. She even came in on her day off in the pouring rain to work with me. So far so good with Cesni and DeFout BMW. Can't say enough good about them. Would recommend it to anyone in the market for a new BMW.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Fender bender repairs

    DeFouw service department provided prompt, courteous service. The car was returned in excellent condition.


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    DeFouw service department provided prompt, courteous service. The car was returned in excellent condition.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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