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Reviews

Average Ratings

4.4
15 lifetime reviews.
  • Sales Rep saved a sale!

    I was looking online and found the vehicle I wanted available at Kendrick Nissan. When I initially went to test drive it no one gave me a second l...

    Dealer Response

    Thank you very much for posting such a great review of Bob Hatten, he is a great salesman and an all-around great guy! We are proud that he made s...


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    I was looking online and found the vehicle I wanted available at Kendrick Nissan. When I initially went to test drive it no one gave me a second look when I walked in except for one salesman that was with a customer. Stopped his conversation to ask me if I needed anything and pointed me to the direction of the restroom. Afterwards I was standing outside talking with a woman that had just purchased a car and let me know what a great salesman Bob Hatten was. During the whole time I was talking with her no one approached me to ask if I needed anything or had been helped. I almost walked off. Bob is an amazing salesman that sealed the deal just by being a genuine person. If I'm ever in the market for a new car I'd definitely go to wherever Bob is working just to give him my business.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for posting such a great review of Bob Hatten, he is a great salesman and an all-around great guy! We are proud that he made such an impact on you by simply being genuine. I do apologize for no one taking the time to help you before speaking with the other customer that Bob helped. Thank you very much again for posting this great review for Bob Hatten!


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  • Great Service!!

    I recently leased a 2016 Rogue from Kendrick Nissan in Lafayette. Then, I had a small accident with my tire going flat after hitting a curb. I too...

    Dealer Response

    I am very sorry to hear of your misfortune. I am however thankful we could help in your time of need! Please let us know if you should need any he...


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    I recently leased a 2016 Rogue from Kendrick Nissan in Lafayette. Then, I had a small accident with my tire going flat after hitting a curb. I took my vehicle straight to Kendrick Nissan to have them repair the damage. I needed a new tire on short notice! They took my car into the shop that day, they were very polite and reassuring that they would get the tire replaced in a timely manner. The service staff was very helpful and kept me updated on what they were doing to repair the damage and when I could expect my vehicle to be ready for pick up!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I am very sorry to hear of your misfortune. I am however thankful we could help in your time of need! Please let us know if you should need any help in the future!!


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  • Very satisfied with Marty Kendrick Nissan!!

    My wife and I were looking to downsize from our Pathfinder to a Rogue. We were currently leasing the Pathfinder and wanted to lease a new Rogue. F...

    Dealer Response

    We are very grateful for sharing such a great experience with us! Please let us know if there is anything we can do in the future for you!


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    My wife and I were looking to downsize from our Pathfinder to a Rogue. We were currently leasing the Pathfinder and wanted to lease a new Rogue. From the salesman, which was Steve to the Finance Manager, I think his name was Adam...everyone was very helpful and more than professional. Phil helped with the numbers to make them work for us and our budget. I would highly recommend this dealership to anyone who is looking for a new or used car. We will keep our families business there as long as we possibly can!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are very grateful for sharing such a great experience with us! Please let us know if there is anything we can do in the future for you!


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  • Bad Customer service

    Just wanted to write to anyone who might read this post, my daughter leased a 2013 Nissan Altima from Kendrick and at 16000 miles started have iss...

    Dealer Response

    I would like to formally reach out and apologize to you for your experience here at Marty Kendrick Nissan. I understand that anytime we have somet...


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    Just wanted to write to anyone who might read this post, my daughter leased a 2013 Nissan Altima from Kendrick and at 16000 miles started have issues with the transmission returned the car to have it looked at and was told that there was nothing wrong with the car that is just the way that transmission operates. at 80,000 miles the transmission went out completely. In taking the car back to Kendrick was told that there was nothing they could do for her it would cost $3700 plus to fix it, that there had been a recall on the transmission that had not been done and it was now to late. She then contacted Nissan corporate who at first said they would open a case in their system and investigate. Again she was told there was nothing they could do for her. Its funny that they say the recall was set to her but never got there but they have no problem finding her with the monthly payment. I have never had a car that the transmission went out at even 200,000 miles. So I would tell everyone to stay away from any Nissan product as they do not stand behind them. Run don't walk away from Nissan & Kendrick Nissan.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I would like to formally reach out and apologize to you for your experience here at Marty Kendrick Nissan. I understand that anytime we have something go wrong with a car it is very frustrating and inconvenient. This type of a situation is not typical at all with any of our departments. If there is something we can do, please let me know. You can call me directly at 765-447-7575 and ask for Adam Nesius if you wish or you can email me at anesius@kendrickauto.com.


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  • Good Job!

    Big Thanks to Marty McGlothlin, Adam and the rest of the crew at Kendrick Nissan! You guys made this whole process a breeze and I really appreciat...

    Dealer Response

    Thank you very much for your business!!! It's only goal to make each and every visit to our dealership whether you purchase or not positive and en...


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    Big Thanks to Marty McGlothlin, Adam and the rest of the crew at Kendrick Nissan! You guys made this whole process a breeze and I really appreciate the care and concern given to myself and my husband during our transaction. I truly appreciated the way Marty went above and beyond our expectations to meet our need. Never expected a salesperson to travel 30 minutes one way to drive a trade-in back to the dealership. Great job Marty for your outstanding service!! Facility was very clean and accommodating.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for your business!!! It's only goal to make each and every visit to our dealership whether you purchase or not positive and enjoyable. If you should ever need anything please let any of the Kendrick team know!!


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  • Excellent Customer Service

    I did not know what to expect when I stopped at Kendrick Nissan to look at a vehicle that I had seen online. When I got there, I was greeted by Be...

    Dealer Response

    I know I speak on Bels behalf when I say we are more than grateful that you chose us to purchase your car. We try our very hardest to make this th...


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    I did not know what to expect when I stopped at Kendrick Nissan to look at a vehicle that I had seen online. When I got there, I was greeted by Bel Taylor, who actually took the time to find out what my wants and needs were and made sure that she stayed within my budget. I was offered a fair price for my trade in and did not have to haggle over the price! What I loved most was that there was no sales pressure and the customer service that Bel provided me with far exceeded my expectations!! My overall experience was exceptional and I walked away that same day with a brand new 2015 Nissan Rogue! I highly recommend Kendrick Nissan!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I know I speak on Bels behalf when I say we are more than grateful that you chose us to purchase your car. We try our very hardest to make this the easiest experience it can possibly be because purchasing a car can be a hassle. Thank you again for your business and your kind review!!


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  • Great Experience

    I stopped into this dealership with my two kids looking for the new Nissan Maxima. I just seen one on my way to Lafayette and have been searching ...

    Dealer Response

    Thank you very much for your business Triva and we genuinely appreciate the kind words. We work very hard and standing out as one of the most prof...


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    I stopped into this dealership with my two kids looking for the new Nissan Maxima. I just seen one on my way to Lafayette and have been searching for the right car. I pulled up to the used car section not knowing what I was looking at or for. The salesman, Marty McGothlin, came up to help me. He pointed me in the right direction. No pressure salesman and very helpful. We got to look at the car and he asked if I wanted to drive it. I said not today. He took my name and number and gave me literature to take home to my husband. He followed up with an email and also called when more came in stock to the dealership. I came back to drive one. He is very knowledgeable about cars in general and listens to what I wanted even though I am a lady. The sales manager ( Kevin Shade) was also awesome to work with during the whole transaction. We bought a 2016 Maxima. I love it and I look forward to working with all the staff at Kendrick. I can't say it enough that all the staff were awesome to work with from the finance guy to other salesmen. Thank you Marty and Kevin!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for your business Triva and we genuinely appreciate the kind words. We work very hard and standing out as one of the most professional and easy to deal with car dealerships around. Once here, we look at everyone as family and treat them as such.


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  • AWFUL dealer

    It was my first time to buy a used car, and I am so regret that I chose Kendrick Nissan. Since I don't have any experience, I didn't even notice t...

    Dealer Response

    I deeply apologize that this happened to you. This is unacceptable and there is no excuse for what went on. If there is anything we can do to make...


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    It was my first time to buy a used car, and I am so regret that I chose Kendrick Nissan. Since I don't have any experience, I didn't even notice that they removed my floor mat. When I asked them to get it back, they refused to reply me and just ignored me. They did the poor, terrible car interior cleaning for used car, there were white spots like vomitus on the car seat. If you value your money, DO NOT choose this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I deeply apologize that this happened to you. This is unacceptable and there is no excuse for what went on. If there is anything we can do to make this up to you please do not hesitate to say the word.


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  • Best Sales Man

    I recently purchased my vehicle from Nissan Kendrick. I had he best sales man, Marty McGloughlin.

    Dealer Response

    Marty is one of our very best sales professionals here at Kendrick Nissan. Thank you again for your words and I will personally make sure that he ...


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    I recently purchased my vehicle from Nissan Kendrick. I had he best sales man, Marty McGloughlin.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marty is one of our very best sales professionals here at Kendrick Nissan. Thank you again for your words and I will personally make sure that he knows you wrote this.


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  • worst experience ever at a car dealership!!!!

    after calling the dealer to make sure car was still avail, adam the manager was the one who answered my call. he said car was still avail. I then ...

    Dealer Response

    I deeply apologize for this occurrence. I know in this business we do make mistakes when looking over cars and problems can occur, even after look...


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    after calling the dealer to make sure car was still avail, adam the manager was the one who answered my call. he said car was still avail. I then proceeded to ask him questions about the particular vehicle. I asked if the car had been involved in any accident, he said that the auto check was clean. Then I asked if the car had any visible signs of damage or previous paint work, his response was that it was a local trade and the car was well taken care of and it was a low mileage car with no damage. I told him I was coming from over 100 miles away and he indicated that all their cars were inspected and he knew this car personally. I decided to drive the trip, 2 hours one way to purchase the car. Upon my arrival, the first thing I noticed was damage to the front bumper, obviously it had been in a front end accident. The hood had been painted with substandard repairs and both rocker panels had damage to them and passenger side mirror had some signs of damage. Adam then sent the salesman in to look at the carfax report. Salesman said the car had an accident on the report. Adam then apologized for the error and said take the car for a drive and if you like the car, we will make the price worth while. I took the car for a test ride and immediately noticed an alignment issue with the vehicle. There was also break noise with the vehicle. It seems that almost everything the dealership said about the car was wrong. After the test ride, I asked the manager what price would he sell the car for with these problems. He responded by asking what price did I see the car advertised at! My thought is that the dealer must have multiple pricing at multiple ads, because how is it possible that a manager doesn't know the price of an advertised car.. I told him the price that was advertised and he said he would take another 300 off the price. 300 dollars is not what I consider "worth while" when the car needs over a thousand dollars in repairs. Beware of this dealership's advertising and descriptions of vehicles. The manager, Adam, completely misrepresented the vehicle and wasted half my day. my only recourse is to make others aware of my experience at Marty Kendrick Nissan.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I deeply apologize for this occurrence. I know in this business we do make mistakes when looking over cars and problems can occur, even after looking them over. I realize none of this makes it right nor does it make it better. I am simply stating we do apologize and that we never meant to mislead you in anyway at all.


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