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Reviews

Average Ratings

4.9
Average based on 252 reviews
  • BEST EXPERIENCE EVER!

    I bought a used truck from here last week and I've been loving it and having so much fun with it! I have to say that from the minute I walked in I...

    Dealer Response

    Thank you for recognizing your experience at Dick Wickstrom Chevrolet. We consider customers as part of our family, and as an extended part of our...


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    I bought a used truck from here last week and I've been loving it and having so much fun with it! I have to say that from the minute I walked in I was treated like a member of this family. They worked with me so that I could afford the payments as I am on a fixed living plan. I didn't think I would be able to put myself in the vehicle I actually wanted but the whole team was in on this, they were all kind,knowledgeable, helpful and forthright. The service department was able to have a bluetooth put in, get rid of some pinstriping I didn't like and when I went to pick it up in a couple days, they had made my truck even more beautiful! Kudos to the entire service department! While I was waiting I was amazed at the courtesy level of the waiting area,I watched the Cubs game and had an ice cold fountain coke. I am already recommending this dealership to my friends and family. Thank you Mike for getting everything done.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for recognizing your experience at Dick Wickstrom Chevrolet. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future. Enjoy your new truck! Best, Mike Seydlitz, Sales Manager, 630-529-7070


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  • Heidi - Kaukauna, Wisconsin

    I found the car I've been looking for, am from out of state, and got an immediate response to my request. Even though that particular car was no l...

    Dealer Response

    Heidi, Thank you for the wonderful review and for traveling so far to Dick Wickstrom Chevrolet. We will continue to offer the best car buying expe...


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    I found the car I've been looking for, am from out of state, and got an immediate response to my request. Even though that particular car was no longer available they popped right up with another option which was similar to my initial request. The contact was quick, efficient and friendly. The price was right and as you can imagine, I love my car! Driving 200+ miles from home to get there, I would not hesitate to recommend this dealership. Kudoes goes out to Brad, Tony, Mike, Isabel and everyone at Dick Wickstom Chevrolet for making my car-buying experience quick, painless and dare I say even FUN!!! Thank you!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heidi, Thank you for the wonderful review and for traveling so far to Dick Wickstrom Chevrolet. We will continue to offer the best car buying experience to every customer. Thank you again for your kind words and business. Happy driving! Mike Seydlitz, Sales Manager, 630-529-7070


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  • Wickstrom Chevy Review

    Great experience buying a car here. Never felt pressured. Got a great trade in value for my car. Ask for Danielle.

    Dealer Response

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Dick Wickstrom Chevrole...


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    Great experience buying a car here. Never felt pressured. Got a great trade in value for my car. Ask for Danielle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Dick Wickstrom Chevrolet! If there is anything else we can do for you just give us a call! Best, Mike Seydlitz, Sales Manager, 630-529-7070


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  • Always excellent vehicle and customer service!

    I bought a 2014 Chevy Traverse a few years ago and the buying process was like no other. We had done our thorough research on the vehicle we purch...

    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there i...


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    I bought a 2014 Chevy Traverse a few years ago and the buying process was like no other. We had done our thorough research on the vehicle we purchase and originally, the vehicle was located somewhere in Michigan. So we did not think we could get a deal like that here in Illinois. But our sales person, Scott Stephenson, made sure we could get that same exact deal and literally brought the same vehicle from Michigan to the Wickstrom dealership. I have never had a salesperson go out of their way like that! Thereafter, the vehicle service has been top notch! Sean and Rob are great service advisors who bring strong professionalism , friendliness and paticence to their customers. This family owned dealership is the way to go for every car lover!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Mike Seydlitz, Sales Manager, 630-529-7070


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  • Best dealership overall ever!

    This is the best dealership I've ever had the pleasure of dealing with! From the purchase to service, everyone here is top notch!

    Dealer Response

    Joseph, Dick Wickstrom Chevrolet thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch cust...


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    This is the best dealership I've ever had the pleasure of dealing with! From the purchase to service, everyone here is top notch!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joseph, Dick Wickstrom Chevrolet thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service, and they will be ecstatic to hear you left our store satisfied. We hope you enjoy your vehicle, and we look forward to working with you again! Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Best, Mike Seydlitz, Sales Manager, 630-529-7070


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  • Happy Customer

    Just bought a new Trax and Drew was very helpful. Not pushy at all. He took the time to sit with me, show me the basics and link my phone up.

    Dealer Response

    Thanks so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as helpful, knowledgeable, and pressure free...


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    Just bought a new Trax and Drew was very helpful. Not pushy at all. He took the time to sit with me, show me the basics and link my phone up.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as helpful, knowledgeable, and pressure free. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best regards, Mike Seydlitz, Sales Manager, 630-529-7070


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  • 5 Stars!!!

    I only want to buy and have my car serviced at Dick Wickstrom Chevy (Roselle). You all put other dealerships to shame. I live in Kenosha Wisconsin...

    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership. We love hearing from great customers like yourself that conti...


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    I only want to buy and have my car serviced at Dick Wickstrom Chevy (Roselle). You all put other dealerships to shame. I live in Kenosha Wisconsin and my wife and I drive to Wickstrom to get our vehicles' (purchased also at Wickstrom) oil change and service done because you all are the only dealership we trust. God bless you all and may your doors always be open. Andrew Dixon Wickstrom Fan

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Andrew, thank you so much for the great review of your experience at our dealership. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Best regards, Mike Seydlitz, Sales Manager, 630-529-7070


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  • Stay away from this Dealership

    My Husband and I were looking for a car again ( just looking ) and we found a car we like and the sales person told us the person took really good...

    Dealer Response

    Thank you for your feedback and we apologize that we did not meet your expectations. At Dick Wickstrom Chevrolet we pride ourselves on providing t...


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    My Husband and I were looking for a car again ( just looking ) and we found a car we like and the sales person told us the person took really good care of the car... MY husband own a body shop so he knew the car had been hit... We told the salesperson how much we wanted to spend and we have great credit and the salesperson said we qualify for a higher loan... which again we told him how much we wanted to spend... Long story short the salesperson was trying to talk us into a NEW car.. which we did not want we felt high pressure . so we told the salesperson we think about it and he got mad and mumble something Dam old people wasted my time... we were going to go back in and talk to the manger, But Not worth our time our money is good anywhere but here

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and we apologize that we did not meet your expectations. At Dick Wickstrom Chevrolet we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact Mike Seydlitz, Sales Manager, 630-529-7070 at your earliest convenience so we can work on a solution.


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  • New 2016 tahoe

    Terrence Newell was exceptionally helpful and outgoing, ( He is one of the few salesman I give creedance to, friendly and honest.)

    Dealer Response

    Thank you for the fabulous review! It is great to know that Terrence's excellent customer service has earned your continued patronage. Please feel...


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    Terrence Newell was exceptionally helpful and outgoing, ( He is one of the few salesman I give creedance to, friendly and honest.)

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fabulous review! It is great to know that Terrence's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Mike Seydlitz, Sales Manager, 630-529-7070


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  • Excellent Customer Service at Dick Wickstrom

    I cannot say enough great things about my buying and follow-up experiences at Dick Wickstrom Chevy. My salesperson was Danielle Schramm. She simpl...

    Dealer Response

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with both...


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    I cannot say enough great things about my buying and follow-up experiences at Dick Wickstrom Chevy. My salesperson was Danielle Schramm. She simply asked me what I was looking for and within two minutes, she found it from another Chevy dealership and arranged to have the vehicle transferred in one day. She wasn't pushy or over-aggressive in making the sale, but rather, she focused the most on getting me what I wanted, within the price range that I was looking for. She is fantastic to deal with and I can assure anyone who meets her, that they will not be disappointed. I also need to commend Sean and Joe in the Service Department. Both of them are friendly, polite, and extremely professional. They are well-organized and have assisted me with getting some accessories replaced or added, with zero hassles or problems. I cannot say enough about the business model and process flow that is used there - it is excellent. Although I plan to keep my new vehicle for a very long time, I will make it a point to stop in from time to time, and say Hello. Regards, Very Satisfied Customer

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with both SALES and SERVICE experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Regards, Mike Seydlitz, Sales Manager, 630-529-7070


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